Coins.game Reviews 232

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. Customers frequently report problems with payments, particularly regarding difficulties with withdrawals or account closures, which customers sometimes perceived as unfair, especially after winning larger amounts, citing reasons like verification issues or rule breaches. Some people were satisfied with the website's ease of use, the variety of games, and the smooth experience on mobile devices. However, other customers found the interface mediocre and noted that some customers felt that certain games were unfair or impossible to complete. Reviewers also mentioned issues with the product, such as unplayable bonus spins and a lack of transparency regarding RTP.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report significant issues when... See more

Website

Users describe ambiguous interactions with the website. While some reviewers praise its ease of navigation,... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration over unhelpful and... See more

User experience

People report ambiguous experiences with the user experience. Some customers praise the platform's smooth... See more

Product

Customers had ambiguous experiences with the product. While many reviewers enjoyed the wide variety of games... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Good platform, easy to use and great variety of games. Unfortunately, after winning a decent amount with just a few bets, my withdrawal was blocked due to a KYC check that seemed designed to fa... See more

Company replied

Rated 2 out of 5 stars

Have been using this website for a few years now. Obviously lost more than that I won and now suddenly after trying to withdraw my money they're asking me to verify myself. This doesn't make any... See more

Company replied

Rated 2 out of 5 stars

Because I had it up to 500 USD and they would not verify my identity they said it takes 48 hours will after the 48 they wanted me to redo my verification

Company replied

Rated 2 out of 5 stars

I had winnings and tried to withdraw them. At that moment, I received a message that advanced verification was required. However, there were no instructions anywhere in the p... See more

Company replied


Company details


Contact info

  • Hamchako, Mutsamudu, Autonomous Island of Anjouan, Comoros

  • coins.game

2.2

Poor

TrustScore 2 out of 5

232 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I thought I've seen it all

I've seen all kind of scammy/scummy casinos online but this is something completely different. I feel like it's worse, but I let you judge.
At first my experience was pretty ok, even if their no deposit spins offers need you to deposit real money and wager the equivalent of your winnings (or x2 x3 I don't remember). Other than that, the experience was ok, pretty sleek and clear interface with a lot of small bonuses/rakebacks you receive even at the lowest levels and keep you engaged.
On a sunday I decided to reach some milestones and do a lot of wagering with their inhouse 98 or 99% rtp games. I played 5 or 6 of them in parallel, but despite playing different games, I was running very bad and my bankroll flew away pretty quickly. So reaching the milestone proved to be a bad operation, but I thought nothing of it, bad runs happen even with the fairest 99% games.
The day after I decided to try my luck with these games, especially one "dice" type of a game with something like 65% odds, launched in auto and went on to do some chores. I came back and found my bankroll totally depleted. I was in a kind of shock, I checked my last runs and saw that I lost ALL OF THEM ,history showed maybe 30 or 40, but still the odds of losing even 30 such games in a row was astronomically low.
This when it gets weirder, I talk in the chat about this, I wasn't mad or anything just laughing about the clown show, the moderator told me about how you can control luck and stuff like that.
When I talked about it to support they advised me to stop playing this game (yeah good idea Sherlock, why don't you kill it yourselves). A couple of hours after they came back to me very happy about themselves, telling me they solved the problem and reimbursed the (very small) amount I lost that day. They were very casual about this "bug".
Things escalated a little bit on my side, I was shocked by how lightly they were taking the huge problems of their inhouse game. I told them that I lost all trust in them, and I was questioning my results the previous days. Given that there are no archive of past bets (the give access to 100 bets maybe, with no specific info, hash or id) I could not verify them.
They couldn't see any problem, and didn't understand why anyone would question why someone would ask a verification. I have a ton of screenshots and chatlogs, they're absolutely surreal.
Given the fact that invested (i mean lost) small amounts and that had very little left, I asked them to close my account and remove me from their mailing lists. Even that was beyond the capabilities of their INCOMPETENT support and IT, they told me to self-exclude from their site, something I find really dishonest because I wasn't leaving them because of "gambling addiction" problem but because they were the absolute worst most incompetent clowns I ever crossed paths with.
To this day I receive free spins and promotions.

Sometimes idiots are more dangerous than crooks and thieves.

October 14, 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

We have analyzed your profile, we would like to note that you have won quite often, as evidenced by your statistics.

We are sorry that you have encountered such a problem, but we have solved it as soon as possible.

All outcomes in our games are random and depend only on luck, unfortunately, it did not smile on you, but your winnings were also quite decent.

We hope for your understanding.

Rated 1 out of 5 stars

FUJA DESSE LIXO

HORRIBLE SUPPORT, EVEN WORST BONUSES. FULL OF BUGS AND OFTEN DELAY WITHDRAW

October 24, 2024
Unprompted review
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Reply from Coins.game

Hello.

We are sorry that you encountered such a situation!
Unfortunately, you did not provide more information so that we could somehow analyze your actions and try to figure it out.

We hope you will provide them to us by mail - public@coins.game and we will definitely help you!

Rated 1 out of 5 stars

Won’t close my account without pictures of my passport (sketchy site)

Aweful experience . Signed up got the bonus . Completed (rollover ) 75x for 100$ . Rollover complete I had 2800 they instantly took half . Talked to customer support it’s in there sneaky terms and conditions you can only keep 10x your winnings . Ok that sucks . So I wanna cash out . It’s pending . Then they cancel it I need to be. Verified so I do that and it says VERIFiED ok cool . So I go to withdraw again “error” ok talk to live support again oh it should be able to work soon it doesn’t , talk to live support after 24hrs still can’t withdraw . I ended up losing my entire bank roll of course . So you know what I’m gonna close my account here . I kindly email them stating I want my account closed. So they reply saying I need to send them photos of my passport and a selfie to CLOSE my account . How is that not sketchy? I told them I have a severe gambling addiction and they just refuse to close it without a picture of me and my passport . I utterly HATE this casino . Everything is back door loophole from bonuses to verification to closing an account . There has to be laws against not closing a account when you say you have a gambling addiction . DO NoT GIVE THEM A DIME!

October 13, 2024
Unprompted review
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Reply from Coins.game

Hello.

We are sorry that you encountered this problem, verification is a normal process for licensed casinos.

We checked and your verification was passed, to block your account, contact support.

Rated 5 out of 5 stars

I love coins.game

I love coins.game! Been with them almost a year and have no complaints. Easy withdrawals and no minimum deposit. After a certain level, you get your own manager. Mine is Lana and I must say she’s been amazing!

October 7, 2024
Unprompted review
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Reply from Coins.game

Hello!

We are very pleased that you liked our site!
We will delight you with new ideas and games in the near future.

We wish you bright victories!

Rated 1 out of 5 stars

The site is a scam

The site is a scam. They closed my account saying I violated rules and the kyc verification was failed when everything I did was legit. They don't even provide an actual reason for my kyc verification to get failed. So basically I can't even re try for the kyc if I had made a mistake before.

September 27, 2024
Unprompted review
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Reply from Coins.game

Hello.

We have enough resources to detect violations, and verification is no exception.
The verification system has detected fraudulent actions with documents on your part - therefore you have been blacklisted for verification.

In this case, the account will not be unblocked, and the funds will be canceled.

Rated 1 out of 5 stars

garbage dump.

garbage dump.
This is the worst company I have dealt with. They block the account due to incorrect data. Although all data is indicated as in the documents. Don't feed these whores.

September 14, 2024
Unprompted review
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Reply from Coins.game

Hello.

We would like to help you with your issue, but we cannot do so without you providing more detailed information.

Please send us your ID on the site or your Email.
Our email: public@coins.game

Rated 5 out of 5 stars

Promo's are Attractive

They keep it interersting with promotions always have me checking to see the latest they are offering with incentives. Now if the winning part would happen we could give it 6 our of 5 stars.

September 11, 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

We are glad that you liked our site!
We will continue to please you with new ideas and promotions!

We wish you success and bright victories!

Rated 5 out of 5 stars

Very cooperative and had sensitive to my case

Hey there.
I had a problem with my account because i couldn't withdraw the money from EUR. Then, i talked to support and they Said they would change the Fiat balance in eur to crypto. I really liked the effort of the company and very satisfied from their side. Impossible to not give a 5 stars rate

September 10, 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

Thank you for your feedback and rating.
We are glad that we were able to solve your problem!

We wish you success and bright victories!

Rated 5 out of 5 stars

Best online casino Hands down

Best online casino Hands down. Withdrawal is extremely accurate and real, and deposits are quick and easy. Also the site is very easy to use and UI is awesome. I enjoy coins game a lot and would recommend it to everyone above all other casinos out there!

September 9, 2024
Unprompted review
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Reply from Coins.game

Hello.

We are glad that you liked our site.
Thank you for your high rating and your review!

We will delight you with new ideas and wish you success!

Rated 4 out of 5 stars

Excellent rewards programs, fast withdrawals, not enough new games

I had poor luck for the first several months I played on this site. Then I got on a good roll so I’d say overall the games are legit and fair (as fair as they are supposed to be). They don’t add new games very often which is certainly a drawback. However, their withdrawals are usually processed quickly (within an hour in most cases unless withdrawing larger amounts). I normally deposit Litecoin to play with because of the lower fees and my LTC deposits become available on my coins.game account about 2x-3x faster than any other site using the same currency and platform. The cash back, rake back, JET unlocking system, and daily bonus wheel pay out WAY more than any other site I’ve played on. I get $20-$30 back in weekly cash back every Friday, it’s insane. The $500 for 2 day period wager requirement to spin the wheel seems a little steep but with all of the other perks it’s something I can live with. They also post promo codes on their telegram channel ranging from $2-$5 once or twice a day on average. Lots of perks. Fast withdrawals. The customer support is solid as well in my experience. If they added more games more often I’d give it 5 stars.

September 3, 2024
Unprompted review
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Reply from Coins.game

Hello.

Thank you for your feedback and high rating, we are glad that you like our site!
We will definitely take into account all your wishes regarding games, I think in the near future you will see something new :)

We wish you success and bright victories!

Rated 1 out of 5 stars

SCAMMERS

I got banned for multi-account, and you knew very well that I have a second account because I wrote to you myself a week ago asking you to delete it. Created by accident when I couldn't log in with the 2FA code. I wrote several times to delete the account, support didn't reply and I kept playing. When I wanted to withdraw money yesterday I got banned. Somehow it didn't bother you when I made deposits every day, but when I wanted to withdraw it was fine. I asked you to delete that random account and support ignored me. He was waiting for more money. Scammers! Watch out! DejsonPL

September 2, 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

We have double-checked the information, your account has traces of logins to 9 different accounts, this is due to the coincidence of IP addresses, as well as data in these accounts.
We take this rule very seriously and therefore your account has been blocked.

If you have any questions, you can contact us by email at public@coins.game.

Rated 5 out of 5 stars

It's a new generation of casino

It's a very good casino that updates and listens to players, rare these days on sites like this, the wins are correct, they have a chat for 15 languages the staff rep in 5 min maximum very very competent level systeme racking very interssing ​​and events every day, like quiz, try it and you'll see, I'm staying here at Coins.Game, it's my home au plaisir de jouer avec vous

August 12, 2024
Unprompted review
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Reply from Coins.game

Hello.

It's a pleasure to receive such an assessment from you!
We will continue to delight you with new ideas and competitions!

We wish you success!

Rated 1 out of 5 stars

Inconsiderate and honestly just over…

Inconsiderate and honestly just over all everything I was offered by the person who got me under their affiliate has just been put behind a wager or deposit requirement wall and I've lost so much to ask me to wager to spin a wheel that usually only gives minor prizes is really sad

August 13, 2024
Unprompted review
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Reply from Coins.game

Hello.

We are sorry that you were unlucky with us, but we want to note that all outcomes in games are random, you can both win and lose.
We also have the best bonus system, and many contests.

We hope that you will find something for yourself and come back to us!

Rated 1 out of 5 stars

Inconsiderate online Casino

Inconsiderate platform... Don't trust them... 0 star 0 star 0 star
They don't care about their players, they are banning without a warning! So yeah I better not to recommend coins.game at all. Bye...
I won't waste my money and time anymore at your casino, I have found a better casino indeed. Don't waste your time too though, you won't be of help anymore, all I know is YOU ARE NO GOOD AT ALL!!! STAY WHAT YOU ARE, INCONSIDERATE!!!

August 1, 2024
Unprompted review
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Reply from Coins.game

Hello.

We are sorry that you had a negative experience.
Could you please clarify your details and write to us by email, we will try to help you - public@coins.game

Rated 5 out of 5 stars

Amazing application

Amazing application. The operator is so kind and to many bonuses and promo codes. I really like this casino app

August 9, 2024
Unprompted review
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Reply from Coins.game

Hello!

Thank you very much for your review and rating!
We are very pleased that you like the game with us.

We wish you success!

Rated 5 out of 5 stars

Good

I don’t know what to complain about, support does what it should and profits are paid out without any problems in the shortest possible time 💸💸💸

August 7, 2024
Unprompted review
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Reply from Coins.game

Hello.

Thank you for your feedback and rating!
We are glad that you like our project.

Rated 5 out of 5 stars

After playing different casino's for …

After playing different casino's for some yers now, coins.game is now nr.1 casino for me. Every casino has some good and some bad features, bonus terms and payment options. But for me coins have been the best on almost every thing. Fast payout, ok bonuses that gives the players a real chance and good support 24/7
If you are Vip you get your own personal manager if you have any issues or questions.
On the down side there are some games I wish were made available for Norwegian players to but all in all I'm very pleased.

August 7, 2024
Unprompted review
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Reply from Coins.game

Hello!

We are pleased that you think so and give such a high rating.
We will definitely be even better in the future!

Thank you for staying with us and good luck to you!

Rated 5 out of 5 stars

Really enjoy this casino.

I’m signed up at a few casinos that I occasionally play at, and originally coins.game was supposed to be another backup casino I would play at once I made a withdrawal from my main casino. I’ve been playing here since august 24th of last year and during that time coins.game has turned from a backup to my main casino. As long continue to gamble online, coins.game and another casino will be my go-to places. I’ve never had any issues it’s deposits or withdrawals like some people claim, I’m not saying it’s not possible, but it’s never happened to me. I’ve seen people claim their withdrawal wasn’t honored cause a few hundred dollars was too much for the casino to pay out, but I won 15k and withdrew 5k to my wallet within minutes. I wouldn’t argue with people on behalf of the casino but I always have my doubts when someone claims they’ve been done wrong by this casino.

August 7, 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello!

Thank you for your feedback and such a high rating!
We are very pleased that you stay with us and you like our project :)

We wish you success and bright victories!

Rated 4 out of 5 stars

Rewarding and fun

I’ve been playing here for a little over a year. When I first joined there was a ‘coin drop’ feature and the ability to spin a lucky wheel every 12 hours. Whilst I’m disappointed with the change to the wheel, I think the change from coin drop to money pool is a lot fairer and offers every player the opportunity for a bit more luck.
I also feel positive in relation to support response time and being a VIP member which comes with my own personal manager - Lana is excellent and goes above and beyond.

The New Years Eve bonus was a super thoughtful and pleasant bonus too. It made me feel appreciated and want to continue my loyalty to C.G.

August 4, 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello!

Thank you for the great review. We are very glad that you liked the site.

Good luck in the game!

Rated 5 out of 5 stars

great site

kind and helpful support
fast payouts

July 11, 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello!

Thank you for your feedback. We are glad that you liked our site.

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