Coins.game Reviews 232

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. Customers frequently report problems with payments, particularly regarding difficulties with withdrawals or account closures, which customers sometimes perceived as unfair, especially after winning larger amounts, citing reasons like verification issues or rule breaches. Some people were satisfied with the website's ease of use, the variety of games, and the smooth experience on mobile devices. However, other customers found the interface mediocre and noted that some customers felt that certain games were unfair or impossible to complete. Reviewers also mentioned issues with the product, such as unplayable bonus spins and a lack of transparency regarding RTP.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report significant issues when... See more

Website

Users describe ambiguous interactions with the website. While some reviewers praise its ease of navigation,... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration over unhelpful and... See more

User experience

People report ambiguous experiences with the user experience. Some customers praise the platform's smooth... See more

Product

Customers had ambiguous experiences with the product. While many reviewers enjoyed the wide variety of games... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Good platform, easy to use and great variety of games. Unfortunately, after winning a decent amount with just a few bets, my withdrawal was blocked due to a KYC check that seemed designed to fa... See more

Company replied

Rated 2 out of 5 stars

Have been using this website for a few years now. Obviously lost more than that I won and now suddenly after trying to withdraw my money they're asking me to verify myself. This doesn't make any... See more

Company replied

Rated 2 out of 5 stars

Because I had it up to 500 USD and they would not verify my identity they said it takes 48 hours will after the 48 they wanted me to redo my verification

Company replied

Rated 2 out of 5 stars

I had winnings and tried to withdraw them. At that moment, I received a message that advanced verification was required. However, there were no instructions anywhere in the p... See more

Company replied


Company details


Contact info

  • Hamchako, Mutsamudu, Autonomous Island of Anjouan, Comoros

  • coins.game

2.2

Poor

TrustScore 2 out of 5

232 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Here is how Coins.game site scams you:

Here is how this site scams you:
If you're from America, the site lets you in just fine and with no restriction warnings. Depositing is very easy and quick. Once you go to WITHDRAW you'll find America, and many other countries, are not allowed. You ONLY find out if you read their whole Terms of Service or when you go to withdraw that you have to verify and it states that your country isn't allowed. Even with mullvab VPN to Australia (an allowed country) said that my country wasn't allowed. Chat support knew what was up too. Liza just kept telling me to wait the 48 hours..over and over again. The Customer information fields let you type in your city and zip only once before it freezes. Liza told me to use a VPN as if somehow that's ethical...Anyway, only it was only an $80 deposit loss and $1200 (2 bnb) worth of winnings that I will never see. Typical third world site. Don't listen to any of the paid top reviewers here.

June 10, 2024
Unprompted review
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Reply from Coins.game

Hello.

Thanks for sharing your opinion. To help with your request, could you please provide your user ID or email? This will allow us to carefully review the details of your case and provide you with comprehensive feedback. You can send all the data to this email - public@coins.game

We appreciate you taking the time to share your feedback as it helps us continue to improve our service.

Please feel free to include any supporting evidence that may further support your claims. We look forward to reviewing the information and promptly responding.

Rated 4 out of 5 stars

CG Evolving into 5-Star, sets itself apart!!!

I’ve read through most of these reviews on here and felt it was time to give my unbiased updated opinion of CoinsGame CASINO, which I first reviewed back in January, and now id like to touch on the progress I’ve personally experienced and witnessed over the past 5-6 months. To be transparent, you will not find my original review on this site. I was asked by a Coins Game Casino accounts manager why I didn’t invest more or any money for that matter at CG, as she often saw I was on the site. I told her she may not like my review but she insisted. She was very clear that honesty was vital as she was open for criticism in an effort to improve the deficiency’s clearly holding the casino back at that time. I had mentioned the Casino Support was not at the level I’d expect from a casino that I would consider making the investment in. Support was willing. And they always responded. I felt they were there more to appease than to solve any issues. Today I can say that I’ve seen and experienced tremendous growth in the support staff over the past 5 months. They have taken a verbal abusing from me and still remained professional and kept me informed of my issue. I can see that there has been some effort dedicated in improving the players relations with support and it’s paying off.

6 months ago there had been an issue with some deposits and withdrawals. After chatting with several players at that time that had been affected by this. Though inconvenient, I believe all were eventually completed with funds as they were supposed to be. Today, I hardly hear of any issues concerning deposits or withdrawals. I had a delay in a Doge deposit last week. I informed support and was updated until it hit. That’s not on CG. I’ve also made several deposits with multiple different cryptos over past month. Ranging from $20-$200. No issues. If I can upload I have screen shot of deposits and cashouts over 10 day period, so you can see that there has been no issues with withdrawals from the casino. My cashouts range from $50-$1200. In multiple cryptos and far exceeding the deposits I made over same 10 day period.

Huge improvement from Casino Staff and the platform as a whole. Now. The good stuff and why I never walked away from Coins Game (which in my opinion is the gaming platforms with the most potential while not constricting itself from future growth both, exponentially and innovatively.)

If a community based gaming experience is your desire than CG is 5 star all day long. With multi language chat groups on the casino site providing a player fueled family with frequent Rain drops or mini game play and mod led games providing money opportunities for you to add to your account balance and play. And a Telegram Coins game channel ( bonus drops and spin drops and general info) and TG coins game group chat channel with a responsive player group as well as chat Mod. For support and knowledge. Telegram Chat is great for it is first alert on bonus drops as well as plush with player banter on any casino doings.

Top notch stuff with (for those unfortunate gamblers or those on tight budgets) plenty of opportunity for free money to get in the game with.

But what really stands out as the game changer for Coins Game are the free spins provided multiple times per week. 1) from 5, 10, 15 and 22 spins at my level. ( a very average level 6) and with wager bets set at .80 cents - $1 a spin. Now, at times you must deposit either $5, $10 or $20 to activate the bonus. But. There is no play thru on the deposit nor the spin winnings. That’s right. So whatever you win on the spins you can immediately cash out if desired. That is huge. And let me just say. That, do I win on spins every time, no of course not. But, I’ve personally hit a high of $205 from those spins and see daily several players with substantial gains off the spins. NO OTHER CASINO DOES THIS. no play thru no requirements. Spin win and it’s yours free and clear. There is also free spins with zero deposit required. Just activate and spin. Extremely player pleasing in there bonus structure.

So to sum up, CG has had its issues but they have acknowledged and been proactive in tightening the loose ends of the platform. I’ve never had a casino staff member ask for, in writing my honest opinion with suggestions that would be looked into not discarded of the casino they worked for. And state the reason was for transparency in the desire to improve adjust and become the #1 crypto gaming platform. Coins Game is a must to stop by and experience for yourself, And whether you decide it’s for you to go all in on or she not quite ready now for your gambling needs. Do yourself a favor and make a point to pop in on her often. As She is sure to grow on you over time. Leaving you to wonder how you made it without her and her free flowing crypto ways!!

June 11, 2024
Unprompted review
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Reply from Coins.game

Hello Scott Adzigian!

Thank you for your thoughtful and honest feedback. Fair opinion and recognition of our team's hard work mean a great deal to us.
Rest assured, we will persist in upholding service excellence, and delivering exciting new updates.

Regards,
Alice

Rated 5 out of 5 stars

Great games

Great games, awesome support, all the crypto in one place

May 29, 2024
Unprompted review
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Reply from Coins.game

Hello!

Thanks for your feedback. We are pleased that you liked our site.

Rated 1 out of 5 stars

Fake casino

This is fake site when you play wegar and get some high rank this site block your account and say you use multiple accounts. I use so many casinos and I know multiple accounts not allowed I use just one account every casino but this site when I get 6 rank block my account

May 21, 2024
Unprompted review
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Reply from Coins.game

Hello!

Thank you for your feedback.

We have clarified your problem, your account is blocked because connections with other accounts were discovered, which are accompanied by inputs from the same locations and devices, as well as withdrawals to the same wallet.

I hope we were able to respond to your complaint.
If you have any other questions, write to us by email - public@coins.game, marked "Complaint"

Rated 1 out of 5 stars

blocking account instead of payout

after 2 tries to make a withdrawal i saw this false accusations in my chat and then they deleted my account
-----
--
Alex

Profile image for Alex
Your account is permanently banned in accordance with the rules:
7.5. coins.game reserves the right to reject a withdrawal request in case of fraud, in which case the account will be suspended and the payment will not be processed.
9.2 Collusion and fraud
Coins.game has the right to disable users' accounts and confiscate their account balances (including deposits and winnings) if they are found to be receiving, attempting to gain an advantage by trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play. Coins.game provides thorough game verification, both manual and automated, and investigates all related user complaints. In addition, coins.game provides proactive and random verification of gameplay and accounts.
9.3 Fraudulent activities
Once coins.game notices fraudulent, illegal, dishonest or improper activity (including using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or betting, wagering or playing poker through or on behalf of a third party) on the Website, we have the right to block a user's Account with forfeiture of all Account balances without prior notice. In such cases, coins.game reserves the right to report fraudulent activity to existing regulatory and law enforcement authorities, including but not limited to banks, credit card companies and/or any person or entity legally entitled to such information, and/or to take legal action against such user.

May 9, 2024
Unprompted review
Rated 1 out of 5 stars

Sh#tty scam site

To get acquainted with the site and the available games, I first played games in demo mode, the site worked well, all the games opened, but after the first deposit the site began to freeze very much, I was credited with a bonus for the first deposit which I could use in certain games, none of them did not open due to the reason “Sorry, the game is not available in your jurisdiction,” although they worked in demo mode. In the end I didn't win anything and the bonus went unused. I recommend not registering on this fraudulent site to avoid losing your funds.

May 2, 2024
Unprompted review
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Reply from Coins.game

Hello Viktor!
Thank you for sharing your opinion. To assist with your inquiry, could you please provide your user ID? This will allow us to thoroughly investigate the details of your case and provide you with comprehensive feedback. We appreciate you taking the time to share your perspective, as it helps us continue improving our service.

Please feel free to include any supporting evidence that can further validate your statements. We look forward to reviewing the information and responding promptly.

Rated 1 out of 5 stars

Warning: Unreliable Online Betting Site



I made two deposits via Skrill to this online betting site, but the money never reached my account. It’s been five days, and I’ve been told repeatedly that the financial department is working on it. I have serious doubts about the reliability of this site and its practices. Proceed with caution!

April 12, 2024
Unprompted review
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Reply from Coins.game

Hello Laurent!

Thank you for sharing your opinion. To assist with your inquiry, could you please provide your user ID? This will allow us to thoroughly investigate the details of your case and provide you with comprehensive feedback. We appreciate you taking the time to share your perspective, as it helps us continue improving our service.

Please feel free to include any supporting evidence that can further validate your statements. We look forward to reviewing the information and responding promptly.

Rated 5 out of 5 stars

My GO To online casino

I signed up with coins awhile back. It's one of the many online casinos I play at. This is my go to though. I have a personal host Alexa and she is down right awesome. She is always sending great bonuses for my continued play. I've seen many complain about their hosts but I was definitely lucky. I'm so glad they've updated their site to allow us to tip our hosts.

Support is prompt and polite. Withdrawals are almost instant. The chat could use some filtering but with all the free spins, bonuses, drops from coins and other players- can't complain really! I recommend everyone give it a try!

April 5, 2024
Unprompted review
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Reply from Coins.game

Thank you for your feedback. We will become even better!

Rated 1 out of 5 stars

Fraudsters, criminal, no regulation, no responsible gaming - gambling addicts can continue to deposit - no support

UPDATE: I played at Coinsgame for over two years. During that time I had an account and Stacy - my VIP manager was informed that I wanted to close my account due to gambling addiction - which she did.
A short time later I opened a new account with a similar email address - but with fictitious data in my account. Nevertheless, my VIP manager Stacy provided me with a lot of bonuses for over 13 months even with the second account and made sure that I continued to play - self-exclusion never worked for me - it always said the link was no longer active - so no chance to close the account myself - the support never did anything - only referred to Stacy.
During a period of self exclusion I open two other accounts with not correct datas- Stacy contacted me if the account (because of the same IP Adress) belongs to me- and kindly remind me to hold only one account- then I ended her the names of the account and she closed it.
The casino is proof that the operators don't care about player protection!!! Even worse! Here you become a victim and are kept playing with lots of bonuses. I have wagered over 2 million dollars with my second account! There were no checks, no verification, no questions about where the money came from. The casino made a lot of money with me - and the bad thing is that they know this despite my gambling addiction. FINGER AWAY!!! This casino places no value on protection, regulation, player protection, responsible gaming. Worst experience ever!!! Almost fraudulent structures!
I was able to open an account again on 25.04. I deposited at least 2000 dollars - with the same IP address as before. No regulation - no control - I wanted to close my account - the link did not work again and the support does nothing - withdrawals were then blocked - verification was necessary - not possible with fictitious data - criminal - HORROR - please never play there - Coinsgame has taken 40,000 dollars from me as a gambling addict.

April 3, 2024
Unprompted review
Rated 1 out of 5 stars

Not trustworthy, bad first impression

They told me i was gonna get $0.25 USD after email confirmation, but they didn't fulfill their promise, that may seem little and harmless but it's a very bad first impression, it shows they're not willing to keep their word, it means they are not trustworthy, be very careful with them, if possible, avoid them completely.

March 31, 2024
Unprompted review
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Reply from Coins.game

As I see, you registered just recently. Since you are at the first level, you will not be able to take away the bonus from tasks, as I understand it, you were told about it.
I understand that this is not pleasant, but we have a lot of bonuses, for example free spins for only registered players, you can try them.

Rated 1 out of 5 stars

Scam website

Scam website. They closed my account with all my deposit and winnings in there. It never said anywhere that when they close your account they’d be basically stealing your deposit too. They let you deposit and then get pissy with you when you want to withdraw. I already wrote an email to Curacao gaming about these guys. Super shady. They allowed me to deposit and lose but when I win and want to withdraw these guys wanna say that I broke their rules. Bunch of thieves and nothing else. They want to talk about all these rules and yet steal your deposit away from you by closing your account and stop replying to emails. Stay far away from these guys. Go sign up at a reputable sportsbook.

March 28, 2024
Unprompted review
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Reply from Coins.game

Hello Hakan,

We regret that you are feeling this way. It seems there might have been a misunderstanding, as your account was closed as per your request. At the time of closing your account, the balance was less than 10$, and all withdrawals for that day were successfully processed.

If you require any further details to clear up this confusion, please feel free to contact us via email. public@coins.game

Thank you.

Rated 1 out of 5 stars

Coinsgame scam

Coinsgame scam

I want to withdraw on CoinsGame, before I get the withdrawal transaction history, suddenly my account exits by itself. It's not possible to log in again. Looks like I've been banned.

March 28, 2024
Unprompted review
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Reply from Coins.game

Hello Achmad Bayu!

I'm sorry to hear about this situation, but your account has been blocked for breaking several rules of our Terms of Use. Namely, points 3.1, 3.2, 3.3, and 7.6. Those rules forbid having multiple accounts, which you had more than a hundred of

Your account has been classified as a "bonus collector" because you collected bonuses amounting to 1000% of your deposits. Our members appreciate our bonus policy and free offers with no wagering requirements. However, we aim to ensure fairness and do not allow collecting promotions with the use of software or any other kind of bonus abuse.

Rated 1 out of 5 stars

coins.game scam online casino

coins.game scam online casino
coins.game scam online casino, stay away, all their slots games are scams and have not been checked or verified, the slot game can remember your wins, and it will never let you win again, scam scam scam

March 1, 2024
Unprompted review
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Reply from Coins.game

We are sorry to hear that you did not win lately. Please, note that we do not have any influence on games outcome. You can always contact our Customer Support Service to provide you with some hot slots at that moment to try your luck. They are available 24/7.
Thank you for your understanding and patience.

Rated 1 out of 5 stars

SCAM SITE STAY AWAY

this horrible site is trying to tell me that my 100 freespin earning is my depot? the slots win was excatly 19.80 cents,which was excatly my amount i depot, which forced me to play my real money depot into freeplay slots, it's only 20$ but still.

March 11, 2024
Unprompted review
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Reply from Coins.game

Hello!

As we understand, you mean a bonus with wagering; this is a common practice at all casinos.

You use free spins, then you receive winnings from them, after which there is a wager that you need to wager in order to receive your bonus.

We are sorry that you thought this was a scam, this is standard practice everywhere.

Rated 5 out of 5 stars

Its the best platform i have used

Its the best platform i have used! many bonuses and chances to win! Love it!! ❤️❤️

March 15, 2024
Unprompted review
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Reply from Coins.game

Hello!

Thank you for your feedback and we wish you success in our games!

Rated 5 out of 5 stars

Great casino I have won many times and…

Great casino I have won many times and have no issue withdrawing funds as well usually within 20 minutes I have my funds

February 29, 2024
Unprompted review
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Reply from Coins.game

Hello Adam,
Thank you for sharing your experience with us. We are glad that you are satisfied with the withdrawal process and wish you the best of luck in the next game.

Warm regards,
Alice

Rated 1 out of 5 stars

As the other casino games

As the other casino games, they are using AI algorithm which you can not win forever. So do not waste your time.

February 28, 2024
Unprompted review
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Reply from Coins.game

Hello!

Thank you for your feedback.

We would like to note that we are a licensed casino and do not influence the outcome of bets in any way.

I hope we were able to answer your complaint.

Rated 1 out of 5 stars

COINS.GAME CASINO AND ALL CASINO THAT…

COINS.GAME CASINO AND ALL CASINO THAT IS UNDER LICENSE OF CURAÇAO GAMES WILL BE BLOCKED IN NORWAY....

CURAÇAO GAMES I WILL MAJE SURE THAT ALL THIS CASINOS UNDER YOUR LICENSE WILL BE BLOCKED FOR ALL PLAYERS IN NORWAY IN SOME TIME JUST WAIT AND WATCH YOU GUYS FRAUD SCAM PEPOLE

February 28, 2024
Unprompted review

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