Coins.ph Reviews 134

They will let you do 3 to 4 trades then when you deposit a big amount they will lock you out and demand you deposit another $1000 to verify your wallet...

Not only they steal you initial investment then they try to take even more.

Literally bottom feeders of the human society.

I have been using coins.ph long before the Covid19 pandemic and I am still using it now. I was very surprised when I read reviews about the app here in trust pilot because none of those issues raised by them I have personally experienced. I am using it to receive crypto payments from my online transactions and cash them in anytime I want and whenever I want it. And I am giving them 5 stars based on my personal experience.

P.S. coins.ph is regulated by the Bangko Sentral ng Pilipinas. That being said, you may directly contact the BSP if you have issues with the app.

Dont waste your time, I tried many
online broker, and Coins.ph is the worst !

NEVER EVER USE THIS APP OR SITE. IF YOU HAVE MONEY IN THERE, THEY WILL FREEZE YOUR ACCOUNT SO THAT THEY CAN ASK FOR MORE PERSONAL DOCUMENTS/DETAILS FOR YOU TO BE ABLE TO WITHDRAW YOUR REMAINING BALANCE. BUNCH OF SCAMMERS. I HOPE THIS COMPANY WILL BE PUNISHED

these guys stole my invested funds. i would tell everyone not to use them at all. they are a bunch of lowlife scammers.. the good news is there is always a way to file and get your funds back.

Terrible!!! Coins.ph and Coins pro stole my crypto after I deposited on the coins pro exchange. These people are all crooks and fraudulent thieves! I contacted support to demand accountability for my deposit and gave them the transaction number of the deposit. They told me they destroyed all records since the so-called "platform upgrade" and now will NOT allow me to withdraw anything! SCAM!!! Don't use them. I'm still awaiting return of funds I now use GCrypto on the GCash app instead.

i had account verified years ago now which has been locked and unable to remove funds.
coins.ph wants my complete private financial information to unlock my funds.
if you are a foreigner beware do not deal with this company as they will freeze your funds and never release.asked me for proof of income but i have no income and only want to use the funds already depositied in MY account. dont need proof income as i only use funds in my account. still have 14000 peso that that they will not realease
this

After sending around 30 US$ of cryptos to GCash using their service, I got the following questions from these wannabe data collectors (scammer):

The team would like to confirm the following:

1. What is the purpose/nature of the incoming LTC last 07Dec2023? May we request proof/screenshot of that transaction?
2. From whom are the funds you received and what is your relationship with the sender?
3. What is the purpose of your account creation and current usage of the account?
4. May we know the purpose of cashouts to X...... Y......? May you confirm your relationship with her?
5. By any chance, do you have an external trading platform; If yes, may we request complete screenshots of your trading portfolio?
6. Have you joined any recent crypto or investment groups? If yes, kindly provide your reason for joining.
7. Aside from these, the team would also like to request if you can share with us any proof of your declared Source of Income and other financial documents that will support this?

Only scammer like to get such data. Every scammer wants to be plaintiff, prosecutor and judge in one person.

I was disappointed because I was level 3 verified account but suddenly it becomes level 2 verified

I have made the right choice investing with “ Ster;Gain, Co m. After this platform has failed with fake promises and withdrawal. No one should fall victim of the sweet words please.

My balance it's take too long to transfer 7pm to 12 noon December 7, 2023

COINS.PH is totally legit SCAMMER.. After using in several months and joning trading they deactivated my account.Reason is against their KYC.. they asked me to submit documents for closure and to withdraw my remaining balanced oh 325,000.00 last july 12, 2023..Until today they i cannot withdraw my money because it was still deactivated.. And they ask me again to resubmit documents for the 4th times and same scenario no updates.. So conluded that this COINS p is legit scammer.Hoping that all stakeholders here will be killed by their KARMa..

I am very sad while using this company. They locked my account due to against their rules. But they ask my permission to terminate my account and they send my remaining balance.. but already 3month until now they not sent my fund. They promised me that only 20 days that I received my fund. But already 3month until now I didn't received my fund. I am requesting since June 13 and until now I didn't received it.. their reason is my account has a issues or problem . That's not good reason.

100% scam. This wallet doesn't allow to the small time traders to withdraw....this is sucks,

On June 16 2023 I,decided to transfer 11000. Pesos from Gcash to Coins.ph so that I could then buy crypto. Then I Never received Any receipt at all from Coins.ph,my account is 5 years old, rarely I've used it, but I wanted to buy crypto so I deposited my 11000.pesos.then All codes were invalid, none ever accepted! Then I began complaints to customer support @ Coins.ph I was an still am level 2 verified. So coins pH told me to submit profile and balance screenshot of my coinsph mobile app, but they knew that's impossible because id already made the notice that no codes are accepted. So round and round endless nothing from coins ph support. They stopped replying completely 5 days ago. So I googled for their corporate office address, then my husband and I too a taxi there. The guard at the office complex said they had moved but gave their current address just walking distance. Another offices complex in Pasig manila. I entered the sidewalk building entrance and asked the information desk lady to direct me to coins ph corporate office. She replied there is NO Corporate Office they just work from home!!!! Absolutely Scam Coins ph! Understand they are signed up with central bank of the Philippines which requires them to have physical Corporate Office in the Philippines, Manila most likely. So desk cleak woman gives me a cellphone number, I go outside and call it. Male answers, hears my voice and immediately hangs up! Repeatedly then I re call, and No Answer!! Obviously President, Officers and staff are Hiding!!! Need I say More??? Coins pH gas my 11000p and I Cannot access it whatsoever! Today I file Police report then I'll file complaint with central bank of the Philippines. Then I'll file court case in small claims court Listen there's No Other way to Recover My 11000p ! money authorized and sent out of Gcash is virtually unrecoverable! Another Scam, but by Gcash! I plan to Report to Raffy and to AbsCbn News! Your ALL WARNed of Coins pH !!!!

My money has suddenly disappeared.

Edit: After long contact the money was returned and we're looking to transfer. The service is quiet good, but freezing someone's funds is not a way to gain trust.

Recently, I have deposited the several amount of PHP and have been waiting for a week or more to get my access of buying/selling virtual currencies. However, they have been suspected that they are keeping delays of the Reverification process of my profile in which I have been verified since 2020 and yet they have reset my Verification Level to 1 as if I am a new customer which is not true. And also when I tried to make a phone call they would hanged up or not responding with email with productive results.

Now I have file with CIR Compliant with the Central Bank of Philippines because I am suspecting of them stealing their customers money just like FTX.

Terrible customer service every time i need to contact coins.ph. Last week a potential security breach of my account flagged by them but After 5 days of requesting more info my emails just ignored. I will be moving my assets after this experience.

Update to review. Now 15 days multiple follow-up and still no response from their support team.

If you had a security breach your wallet would be empty! Beware do not hold any amount on this exchange you are not prepared to lose.

Difficult to get OTP or verification code when cashing out. But when cashing in or logging in, everything's okay. Not reliable