CoinsBack Casino Reviews 177

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers had a great experience with this company. Customers are really happy with the product, highlighting the wide variety of games available and the unique "coins back" feature, which rewards players for every spin. People also appreciate the user experience, noting the fast redemptions and the overall ease of the platform. However, some people were dissatisfied with customer service, mentioning issues with verification processes and unhelpful responses. There were also mixed opinions regarding the website's performance and payment processing, with some users experiencing slow interfaces or problems with transactions.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website. Many customers praise it as the "best damn site" with... See more

Product

Consumers generally express satisfaction with the product, highlighting the unique "CoinsBack" feature that... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the platform's... See more

Payment

People report ambiguous experiences with payment. Many customers express frustration, citing issues like... See more

Customer service

Clients share negative opinions on customer service, with many describing it as a "joke" due to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Its a different concept, get back a percentage of what you spin, no broken daily system. I logged in, picked up 30 for 10, pushed through into over 1k, i can honestly say this is one of the few sites... See more

Company replied

Rated 4 out of 5 stars

So far so good I enjoyed the 10 free sc I actually won 300 last night. Now im in the redemption process hoping all goes well. Idk why anyone would call it dead spins because last night was live ill be... See more

Company replied

Rated 5 out of 5 stars

This is by far the best social casino to date. $10 no deposit sign up bonus available instantly upon id verification. The thoughtfulness that has gone into this site is bar none. Quick, user frien... See more

Company replied

Rated 5 out of 5 stars

Great platform for many reasons, but i’ll just say I ran up my 10sc sign up bonus to 200$, redeemed it, hit my bank account within 12 hours. this is one of my new favorite places to play! Being in lou... See more

Company replied


4.0

Great

TrustScore 4 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Doesn't pay out

Doesn't pay out, customer service is a joke..

May 8, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We regret you had this experience and that our service was not helpful. We'll look into these concerns. Thanks for your feedback.

Rated 2 out of 5 stars

I do like the platform but I'm seeing…

I do like the platform but I'm seeing these other reviews saying they got they're redemptions in 24 hrs and here I am 3 days now and still waiting. Not cool.

My redemption was cancelled. Did new redemption so far it's been 24 hrs and it's still waiting to be reviewed. Can't even get a response from customer support. Wondering if I'm going to see this money or not. So I'm dropping my stars to 2 until I do.

May 6, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We appreciate your feedback and apologize for the delayed redemption and lack of support response. We know it's frustrating when redemptions take longer than expected, and we're looking into the issue. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Average verification process

Average verification process, everyone finds it inconvenient of course but that's almost every platform . I won $180 from the $10 they give you after fully signed up and verified . I went to redeem the full amount ...next day still waiting for it to clear on the casinos end so I said whatever and cancelled it and played the $180 some more , got it last $200 but in the end I ended up stopping at $100 cause it's the withdraw minimum and I had to know if this casino was legit . It is . Took 2 days to get my winnings but maybe it'll be quicker once I actually make a purchase . Overall I think the site is gonna be one of my mains . I don't even get the same kind of rake back on shuffle and I've played tens of thousands. 5 stars.

May 5, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We appreciate your feedback and are glad you enjoyed your experience. We're happy to hear that you found our platform legitimate and that you plan to make it one of your mains. We'll continue working to improve our processes. Thanks again!

Rated 5 out of 5 stars

Coinback Casino was so much fun

Coinback Casino was so much fun! I ended up winning almost $500 Dollars in a couple of hours! They have awsome games,with great support! Support helped me with verification which did not take long at all! This Casino is so much fun,and I have nothing but positive things to say about this Casino! God is so good all of the time!

May 7, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We're happy to hear that you had such a great time and won! It's wonderful that you enjoyed our games and found our support helpful with the verification process. We appreciate your positive feedback!

Rated 1 out of 5 stars

Can't even answer a simple question

Can't even answer a simple question

Transparency is non existent

May 6, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We regret that we did not meet your expectations. We appreciate your feedback and will look into how we can improve our service.

Rated 1 out of 5 stars

This site trash asf will definitely…

This site trash asf will definitely dispute with my bank . It's so rigged its crazy nothing random about this site

May 7, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We appreciate you sharing your experience. We're sorry to hear that you feel the site is unfair. We'll investigate your concerns.

Rated 5 out of 5 stars

Awesome

They had an awesome welcome package the coins back feature is great real wins fairness for sure love this site

May 7, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We're happy you enjoyed the welcome package and coins back feature! It is great to hear you feel our site offers real wins and fairness. Thanks for your feedback!

Rated 5 out of 5 stars

Got my $110 redemption in less than 24…

Got my $110 redemption in less than 24 hours after verification. Really happy with the welcome deal on here and verification is simple. Def recommend

May 6, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We're happy to hear that you had a positive experience with our welcome deal and simple verification process. We appreciate your recommendation and are glad the redemption was quick!

Rated 1 out of 5 stars

Don't be fooled by the coin back gimmick

Don't be fooled by the coinback gimmick. Have you ever won anything from it? No of course not. This is another platform openly telling you you're not allowed to commit fraud against them but in the same breath they're also saying they reserve the right to change the outcome of the game mid spin whenever they want so if you're wondering why you can't win anymore or ever that's why. AI, machine learning, and adaptive rtp. If you don't believe me go actually read their SC rules and terms and conditions it's all right there. Nothing like going to play and having it decided before you ever begin that they just feel like taking all your money today. Then they'll tell you with a straight face that its completely normal for a game to take over 300 spins 95% dead spins and you never reach a bonus round. Thieves.

and still never received my redemption everything about this site is a damn scam

May 5, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We appreciate you sharing your experience and are sorry to hear about your disappointment with the CoinsBack feature and game outcomes. We also regret to learn of the issues you faced with your redemption. We'll investigate these concerns thoroughly and review our terms to ensure clarity. Your feedback is valuable as we work to improve our platform.

Rated 5 out of 5 stars

Bought the welcome package turned it…

Bought the welcome package turned it into 500 redemption took all of 4 hours I got it in my bank.. bought the 20 package now I'm redeeming 655

Games have great!! RTP

May 6, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We're happy to hear that you had a great experience with our games and the redemption process. We appreciate you taking the time to share your positive feedback with us!

Rated 1 out of 5 stars

JUST CHECKED OUT THIS NEW SITE

JUST CHECKED OUT THIS NEW SITE, RETURN TO PLAYER IS AWFUL, AVOID UNLESS YOU LIKE TO LOSE.
SPIN LOSE, SPIN LOSE.

May 6, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We appreciate you taking the time to share your experience. We're sorry to hear that you feel the return to player is not up to par. We'll look into this.

Rated 5 out of 5 stars

It’s a good casino with a great coin…

It’s a good casino with a great coin back feature that just amazes me how much can they actually make to give that much back and it’s in real time right on your screens as you play and watch it build. I’m also waiting on a redemption from the free 10 at signup and I believe the score should go up aswell if they can somehow meet that.its been a few days already,I believe they will so good luck everyone.

May 2, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We're happy to hear you enjoy the coin back feature! We appreciate your feedback and hope your redemption goes smoothly. Good luck to you too!

Rated 3 out of 5 stars

I’m on day two of my redemption

I’m on day two of my redemption , I’ll update it to a 5 star once I get my redemption payout. Overall the platform seem to be pretty good, the games I played were playing well. The date I cashed out was on Sunday, May 3rd 2026 , we are on day 2 of business days. Tuesday May 5th 2026.
Well it’s May 8th, 5:02am & I still HAVE NOT received my redemption, yet I see a lot of reviewers saying they received theirs in 24hrs. Smh. Day 5 is crazy!

May 1, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We appreciate you sharing your experience. We're so glad the games are performing well for you. We acknowledge your redemption request and are working to process it. Thank you for your patience!

Rated 5 out of 5 stars

Well I submitted my redemption Friday…

Well I submitted my redemption Friday and still nothing.... Hopefully everything works out with this new platform I love the games and site design!
Got it y'all did great!

May 4, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We appreciate your feedback and are so glad you enjoy the games and site design! We are sorry your redemption is delayed and hope it resolves quickly.

Rated 5 out of 5 stars

Newbie but a good prospect

Update: I got my pride in the bank!! Thanks !I signed up and purchased the welcome $9.99 package…I played and got my balance down low…I quit playing and came back many hours later and won enough to cash out…I’ve got my account and identity verified, now I’m gonna sit back and wait…as soon as this transaction is 100% tangible in my bank, I’ll then rate 5 * because it’s a really good platform with great slots and shooting games…oh and did I mention, they give you “COINSBACK” ?? Great stuff!

May 5, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We appreciate you trying our platform and sharing your experience. We're glad you enjoyed the games and coinsback feature. We acknowledge your anticipation regarding the redemption. We'll keep striving to provide a great platform! Thanks for your feedback; we value it.

Rated 4 out of 5 stars

So far this is an amazing platform like…

So far this is an amazing platform like no other. The hourly leaderboard is legit I won 17 SC my first hour and submitted my first redemption for $100. If I receive my reward within the 1-3 days I'll make this a 5 star review.

May 3, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We appreciate you sharing your experience! We're happy to hear that you're enjoying the platform and the leaderboard. We will ensure your redemption is processed quickly. Thanks for your feedback!

Rated 5 out of 5 stars

Just signed up and it's been an amazing…

Just signed up and it's been an amazing experience so far. Clean platform, games run smooth, KYC thru sumsub was a breeze like always, all the features seem to be working great, very impressive for a site that's only been launched for a couple days from my understanding. The instant coinsback feature is extremely valuable and the promo hourly leaderboards are really good for rewards and are credited within 15min from my experience so far via a pop up after a quick refresh. The coinsback is claimable at any time. Redemptions appear to be same as their sister site wow Vegas 3-5 business days and only ACH now but says skrill and debit are soon. Was able to redeem 100sc off the free 10sc welcome bonus and then I bought the first purchase promo pack for 9.99 and received 30sc for free and requested my second redemption for 1000sc. Guessing I got really lucky but that's why we play! And the level up, leaderboard, and coinsback rewards allowed me to play alot longer than I expected and really helped out by making a few unlucky streaks turn into some really nice multis! Definitely will be a return customer especially if redemptions go smooth. Keep up good work Coinsback casino!

May 2, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We're happy to hear that you're having an amazing experience with our platform! It's great to know you find the platform clean, the games smooth, and the KYC process easy. We appreciate your positive feedback on the coinsback feature and leaderboards. We're grateful for your comments and hope redemptions go smoothly for you!

Rated 1 out of 5 stars

I been for days trying to redeem my…

I been for days trying to redeem my winnings, I’m able to get $50 in gift cards but every time it sends me to prizeout to get my gift card it says error, I’ve already contacted both parties. Now my account is locked on Coinsback. Bad for business if your trying to run a casino.

April 29, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We regret you're having trouble redeeming your winnings and that your account is locked. We appreciate you informing us about the Prizeout error you encountered. We're looking into this issue and will work to prevent similar situations. Thanks for your feedback.

Rated 2 out of 5 stars

Verification issues and not tracking referrals

I know this casino is new and just launched but it's having wayyyyy to many issues. First it's not tracking any of the referrals from peoples referral links and then it's having a major verification issue. My ID is verifying completely fine but the second part is address verification. I submitted a current bank statement 5 different times and it kept getting denied and said it wasnt current within the past 3 months but it was. Then I finally took a picture of my ID and submitted it. That went through fine and it said I was fully verified and then I hit on the free coins and went to redeem. I wake up this morning and apparently they no longer wanted to accept the picture of my ID and wanted another proof of address so I submitted yet another bank statement it went through and my redemption was still pending. Then an hour later another email saying nevermind we need another proof of address so here we are round three of submitting yet another bank statement. We'll see what happens this time. I had high hopes for this casino but it's turning out to be not so great. Hopefully things turn around. Also support is almost non existent I messaged after the first verification issue and they responded two hours later talking about the sign up bonus and were to claim it which had nothing to do with what I messaged them about.

May 1, 2026
Unprompted review
CoinsBack Casino logo

Reply from CoinsBack Casino

We appreciate you bringing these issues to our attention. We're sorry to hear about the difficulties you've experienced with referrals, verification, and support responsiveness. We are looking into the verification issues and working to improve our support. Thank you for your feedback, as it helps us improve.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look