Coins Secrets Reviews 

Very quick responses to questions about the property and excellent communication throughout the reservation process

Very quick in response, very precise and they have an excellent selection of places with accurate descriptions. Used before, used this year and will always look at their properties when considering France in the future.

A lovely village house with charming courtyard garden and small pool. Well equipped kitchen, tasteful decoration and ideal location close to shops and restaurants. Ideal location for visiting Les Alpilles.

Communication relations efficacité ne changer rien
Merci

Anca is a very nice, helpful and competent manager of Coin Secret.
We like to book Houses over that platform (a very good offering for houses in tne Provence!).

The only things we think could be done more convienent are:
- contracts (too long, too complicated, not user friendly)
- Caution to be paid on spot / painful for tourists not living in EUR-land (had to convert amount just for the caution) / perhaps working more with insurances and other kinds of securities

This is the fourth time we have booked through Coins Secrets and have always been very satisfied. The booking process runs smoothly. Communication with the agency was never a problem either, friendly, personal and helpful.
The house in Mouriès, which we booked for the second time this year, is in good condition. It is well equipped, we especially like the kitchen, which we used intensively, and the tasteful interior. We particularly appreciate the beautiful garden with the shady fig tree and the small pool. The location of the house is ideal for us: right in the village centre and yet you can be on your own.

Anca at Coin secrets is only interested when you pay your price for your rental. She does not know the properties very well and she takes no responsibility when there are complaints which there were with us and for the second year running (same house). I particularly asked her if it would be cleaned to a hight standard bearing in mind Covid and this was not the case. Quite a few problems like last year and she tells me it cost the owner money to send someone out to fix problems. Bathrooms not clean, kitchen draining rack a health hazard, stained pool towels, dirty china put back in cupboards, unclean fridge. These surely are the basics to get right. Pool lights not working for the second year running. Leaves all over the place on arrival as well as cigarette buts and greasy uncleaned barbecue.
There are way better agents out there.

Nous avons entretenu un excellent contact avec les interlocuteurs de Coins Secrets (informations, contractualisation et paiement) et espérons pouvoir revivre cette expérience à l'avenir.

We had a beautiful house arranged via Coins Secret for reasonable price. Communication was perfect.

Facile, user friendly, rapide, efficace, clair

very professional service , fast response , Looking forward for my Holidays

Description of properties was very good.
The questions we asked were answered promptly.
The communication was very quick.
The booking procedure was easy to follow and very efficient.
The only negative was not being given the exact address of the property before we booked to confirm the exact location of the property.
However if the description matches the reality when we get there then that will only be a minor irritation.
Looking forward to our visit and the follow up survey.

The service is excellent, we are now hoping that the reality is in line with what we have seen on the webpages, if this is not the case then the good service upfront is of no meaning at all.
Hope you ask for an evaluation after our holidays.

My initial enquiries and subsequent booking was dealt with promptly, efficiently and professionally.