stay away from cointree. signed up did a deposit and it never hit my account. support gives some excuse about me being with an online bank.
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See what reviewers are saying
My experience using cointree is always easy and positive, unlike other exchanges Ive used. If I have a question, they get back to quickly to solve the issue. Happy
Company replied
I'm constantly needing to email support to query why I can't withdraw my own funds. Nothing on their T's and Cs suggest a settlement timeframe needs to be allowed for but it would appear this is the c... See more
Company replied
Till today, investing in Crypto is still a myth. It’s associated with the “win big” and “lose big” mentality. We get so used to financial regulations. Central bankers are not happy when they can’t reg... See more
Company replied
Company details
Written by the company
Cointree is a leading cryptocurrency exchange making crypto easy since 2013. Purchase bitcoin, ethereum and over 170 cryptocurrencies instantly.
Contact info
Melbourne, Australia
- 1300 389 414
- cointree.com
You should know
3.7
Average
580 reviews
Replied to 54% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall exchange is okay and simple to…
Overall exchange is okay and simple to use although for a second time now my withdrawals have been disabled without any notice, they are happy to take your money but won’t let you access it until you contact support which takes days. Very sneaky and extremely inconvenient when I need the funds now, I don’t have the time to wait for bullsh**
November 3, 2023
Unprompted review
Excellent service
November 1, 2023
Reply from Cointree
Hi Rhonda,
We're delighted to hear that you find the Cointree platform provides you excellent service!
Providing a smooth and efficient experience is what we aim for. Your satisfaction drives us to continue delivering excellent service!
Thank you for choosing Cointree!
Regards,
The Cointree Team
Reply from Cointree
Hi Jefferson,
Thank you for your feedback and kind words!
We are delighted to know that you have been enjoying your experience with the Cointree.
If you ever need any assistance or have any questions, please don't hesitate to reach out to our trusted support team.
Once again, thank you for choosing Cointree. We look forward to serving you even better in the future.
Best regards,
The Cointree Team
initial deposit account access blocked
After taking 3 days to get my account verified I made my initial deposit on 20-10-23 and it is now 27-10-23 and my account still has access blocked and l cannot access my money, l have emailed support and called on the 1300 number which answered and said l am inline to be answered, after holding on for 22 minutes a voice said there is no one to answer my call and to leave my phone number and email and they will get back to me l have now waited 2 days still no reply
Clarence from Cointree just called me and has fixed my account so l can now use it, not sure why it was frozen fo so long thanks Clarence
October 25, 2023
Unprompted review
Reply from Cointree
Hi Doug,
We sincerely appreciate your feedback. We're continuously working to enhance the user experience.
Please know that our support team has thoroughly investigated this situation and communicated it to the relevant parties. We're committed to addressing any such issues.
Thank you for bringing this to our attention and for using Cointree!
Best regards,
The Cointree Team
Advertise 24/7 customer support which is not the case. Support slow to answer only avail 9/5 Mon/Fri, no phone support
Really annoyed with Cointree at the moment.
Cointree use to provide a credible honest service with support when things went wrong.
Cointree advertise Australian customer support is available 24/7 which is not the case.
Recently made a deposit of AUD to Cointree, purchased BTC and attempted to send the BTC to my private wallet to learn Cointree has restricted my account for 7 days. The note mentioned I could contact support to have this removed which is another false and misleading statement as support take 2 days to answer each response/ they don’t work weekends/ only avail 9-5 and no phone support. By the time support has even begun to resolve the issue the apparent restriction will have been removed as 7 days would have passed.
Simply put it’s unlawful to prevent me from controlling an asset I own. Sure you should provide account security but security isn’t limited to freezing accounts it actually requires service.
Disappointing
October 23, 2023
Unprompted review
Very poor
Very poor. Been waiting days to withdraw my money. Starting to get a bit pissed of actually
September 30, 2023
Reply from Cointree
Hi Jeff,
We sincerely appreciate your feedback.
Please know that our support team has thoroughly investigated this situation and communicated it to the relevant parties. We're committed to addressing any such issues.
Thank you for bringing this to our attention and for using Cointree!
Best regards,
The Cointree Team
Always use Cointree they are above and…
Always use Cointree they are above and beyond on service as an Australian company easy to contact if I have any issues
September 30, 2023
Reply from Cointree
Hi Jan,
Thank you for your positive review!
If you have any more insights or suggestions, please feel free to share.
Regards,
The Cointree Team
Easy to use
Easy to use, great customer service, commissions decrease the more you trade. Rate higher compared to other exchanges.
August 31, 2023
Reply from Cointree
Hi Bianca,
We're delighted to hear that you found our service easy to use!
If you have any more insights or suggestions, please feel free to share.
Regards,
The Cointree Team
Easy platforms.
August 30, 2023
Reply from Cointree
Hi Kenneth,
Thank you for taking the time to leave us a 5 star review!
Please feel free to share any further feedback.
Thank you for using Cointree!
Regards,
The Cointree Team
Excellent service
September 1, 2023
Reply from Cointree
Hi Kuol,
We're delighted to hear that you found our service excellent!
If you have any more insights or suggestions, please feel free to share.
Thank you for using Cointree!
Regards,
The Cointree Team
Reply from Cointree
Hi Anthony,
Your positive feedback is truly appreciated! Thank you for using Cointree!
Regards,
The Cointree Team
The easy transfer and quick at the same…
The easy transfer and quick at the same time helps to get things done
August 30, 2023
Reply from Cointree
Hi Warren,
We greatly appreciate your feedback!
Your positive comments don't go unnoticed, and we're thrilled to hear your experience has been favourable.
Best regards,
The Cointree Team
Absolutely terrible service
Absolutely terrible service. Can't send coins or withdraw my money.
The app tells me to contact support but support is non existent.
They don't answer calls or respond to messages.
This service is extremely untrustworthy
August 23, 2023
Unprompted review
Service is Excellent always helpful
Service is Excellent always helpful.
Not had any issues with service
Always there when i need help.
August 2, 2023
Reply from Cointree
Hi Ross,
Thank you for your kind words!
We're delighted to hear about your positive experience using Cointree.
Your satisfaction is our top priority, and we're always here to assist you whenever you need help.
We look forward to continuing to provide you with excellent service.
Regards,
The Cointree Team
This is a joke
This is a joke, it has been 5 days since I first deposiread another lot of money. The first one went through fine... this time of 2 deposit, a total of 260 dollars, have not received a cent in my acc and was done via pay id, no one will help iv been responded to once within that 5 days, no 1 can even freak and help me with where my transaction is and what the problem is. There is no 24hr live chat no live chat at all actually idt... PATHETIC AND DISGUSTING SERVICE. I WANT MY MONEY BACK NOW AND I WANT ANSWER'S
August 2, 2023
Reply from Cointree
Hi there,
We sincerely apologise for the inconvenience you've experienced with your recent deposits.
Your concerns are important to us, and we'd like to resolve this matter promptly. Our dedicated support team will be in touch to assist you further and ensure that everything is resolved to your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
Kind regards,
The Cointree Team
Just the support service I received and…
Just the support service I received and the system is easy to use.
July 31, 2023
Reply from Cointree
Hi Gary,
We're delighted to hear that you found our support helpful and the system user-friendly!
Your positive feedback is truly appreciated. If you have any more insights or suggestions, please feel free to share.
Thank you for using Cointree!
Regards,
The Cointree Team
Deposit and withdrawals are not easy
Deposit and withdrawals are not easy
As Common wealth bank does not support transfer to cointree i had to use wise account to transfer money which is taking me days. On the too when i initiated withdrawal the money has not reached my wise account even after a week
July 31, 2023
Reply from Cointree
Hi Shinto,
We sincerely appreciate your feedback. We're continuously working to enhance the user experience.
Please know that our support team has thoroughly investigated this situation and communicated it to the relevant parties. We're committed to addressing any such issues.
Thank you for bringing this to our attention and for using Cointree!
Best regards,
The Cointree Team
Trade and trust.
It is an Australian exchange and is regulated. Easy access to services.
August 2, 2023
Reply from Cointree
Hi Selwyn,
Thank you for your feedback!
At Cointree, we're dedicated to providing a seamless experience for our users while upholding the highest regulatory standards.
If you have any further insights or suggestions, please don't hesitate to share. Your input is greatly appreciated!
Kind regards,
The Cointree Team
Frequent and clear and helpful communication
August 2, 2023
Reply from Cointree
Hi there,
Thank you for your review!
We're glad to hear those kind words! Providing clear and helpful information is something we highly value.
Your feedback helps us maintain our commitment to excellent service!
Thank you for using Cointree!
Kind Regards,
The Cointree Team
Ease of use and excellent platform
July 31, 2023
Reply from Cointree
Hi Tony,
Thank you for your review!
We're thrilled that you've enjoyed using the Cointree platform. Making sure our users have a seamless and satisfying experience is our priority.
If you ever need further assistance or have more feedback to share, please feel free to reach out. Your positive experience fuels our commitment to providing top-notch service!
Thank you for using Cointree!
Kind regards,
The Cointree Team
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