very bad experience! i hope to help someone to scape from that i dont wanna say bad words but you can understand, the trading fees abusive the site works very bad no shows real resoults , th... See more
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See what reviewers are saying
This website is fraudulent. I attempted to trade Havoc coin, but every time I placed a bid at the current price, the lowest offer price increased, causing my bid to failed. I suspect they want users t... See more
Company replied
I am extremely disappointed and shocked by CoinW’s actions. On June 20, 2025, the platform forcibly moved 26,915.51 USDT from my main account to my Futures Account without my permission. Thes... See more
Company replied
I really wanted to be a regular user of CoinW’s whole range of features; however, to make a withdrawal seems near impossible. It goes into on hold and review status and sits there with a probability o... See more
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Currency Exchange Service
- Investment Service
- Non-Bank Financial Service
- Software Company
Written by the company
CoinW stands as a world-leading crypto exchange, steadfast in its commitment to security, innovation, and user-centric values. Leveraging cutting-edge technology, deep liquidity, and an extensive array of supported cryptocurrencies, CoinW delivers a seamless trading experience to its global community of more than 15 million users globally. Upholding transparency and compliance, CoinW adheres to the most stringent regulatory standards while actively propelling the evolution of the crypto space. At CoinW, we provide a comprehensive trading ecosystem featuring 700+ cryptocurrencies and trading pairs, advanced spot and derivatives trading, competitive maker-taker fee structures, and industry-leading security protocols with multi-layer protection. Our platform is designed for everyone—from crypto newcomers taking their first steps to professional traders executing complex strategies. We pride ourselves on lightning-fast order execution, 24/7 multilingual customer support, regular trading events and rewards programs, and a user-friendly interface available on web, iOS, and Android. Our commitment goes beyond just trading—we're building a community where crypto enthusiasts can learn, grow, and thrive together. For more information, visit: https://www.coinw.com For customer support, please visit "Online Support" on the official website
Contact info
United States
- support@coinw.com
- coinw.com
Breach of guidelines
Frozen Funds
Hello, end of last year got connected with CoinW and than with Trust Wallet, not sure how one cannot yes each is separate , when I have funds in CoinW which are frozen and when I was able to transfer funds to Trust wallet, I am not able to transfer or withdraw funds. When trying to retrieve funds, I am told to send 15% of total in order to get my crypto.
Anyone else in the same situation?
Thanks for listening.
April 18, 2025
Unprompted review
Reply from CoinW
Thank you for sharing your experience — and we’re truly sorry to hear about this situation.
From what you’ve described, it sounds like you may have encountered a scam involving a fake or impersonated version of CoinW. Please note:
🔒 CoinW will never ask users to pay a percentage (such as 15%) to unlock or withdraw their funds.
📨 If someone is demanding payment to access your crypto, it is almost certainly a fraud.
To clarify your situation:
If you have an official CoinW account, and your funds are frozen, please reach out directly to our official support team at:
📧 support@coinw.zendesk.com
Provide your UID and any transaction details — we will assist you from there.
Also, make sure the CoinW platform you accessed is the real one: https://www.coinw.com
We're here to help and can assist you in verifying whether your account is secure and legitimate. You're not alone — scams like this are sadly becoming more common, and reporting it is the first step toward resolving it.
Immensely disappointed by this…
Immensely disappointed by this investment scheme
Anyway, lesson learnt, and stay away if you are still considering investing here. Took enough efforts & ap and co securities to restore my sanity.
March 12, 2025
Unprompted review
Reply from CoinW
We regret to hear about your experience and understand your concerns. CoinW is committed to providing a secure and transparent trading environment for all users. If you have encountered any issues, we strongly encourage you to reach out to our official support team so we can assist you in resolving them.
Your feedback is important to us, and we are always striving to improve our platform and services. Please do not hesitate to contact us via our official channels for further assistance.
ˣᴬᴵᴰˢᴬᴿᵀ ᴴᴱᴸᴾᴱᴰ ᴬᴳᴬᴵᴺˢᵀ ᵀᴴᴱˢᴱ ˢᶜᴬᴹᴹᴱᴿˢ…
ˣᴬᴵᴰˢᴬᴿᵀ ᴴᴱᴸᴾᴱᴰ ᴬᴳᴬᴵᴺˢᵀ ᵀᴴᴱˢᴱ ˢᶜᴬᴹᴹᴱᴿˢ !!!!
March 18, 2025
Unprompted review
Reply from CoinW
It sounds like you’re saying that XAIDSART helped against these scammers. Could you clarify what you mean? Are you referring to a recovery service or an organization that assisted in dealing with fraud? Let me know how I can assist!
I feel like a fool!
I feel like a fool! I was warned, but my financial desperation got the better of me. I am a senior, grandfather, and because of my wife’s failing health I tried to invest thru Jane (Jenny Ma) at Coinw and successfully (I thought) earned via multiple transactions and finalized an “XRP” trade this morning. After months of $2000 trades, it appeared that I had earned $43k this morning. I was then hustled into withdrawing the funds and giving all my bank account info and then hit with a Tax consequence requiring an additional $7254 payment, through the platform no less! I did a little research and learned that tax laws on Crypto gains are treated as normal “Capital Gains” and not subject to immediate taxation! They are paid per usual by April 15 of the following year. Then I read all of these reviews! Holy crap! If anyone here can guide me on how to recover my losses I would be very thankful. Scammers and crooks have ruined Crypto for me. I only hope I can recover some of my initial investment. It would be of such a help to me and my ailing wife. Surviving these threats to Social Security and Medicare are stressful enough.
March 15, 2025
Unprompted review
Reply from CoinW
We are truly sorry to hear about your experience. We fully understand how distressing this situation must be for you and your family, especially given the circumstances. Unfortunately, there has been a rise in fraudulent schemes impersonating legitimate platforms and individuals, and it deeply saddens us when vulnerable users are targeted in this way.
Please note that CoinW has no affiliation with any individual named Jane or Jenny Ma, and we do not conduct investment solicitations or request users to provide personal bank details or pay additional taxes to withdraw funds. These are clear signs of impersonation and fraud.
If you believe you were misled by someone pretending to be associated with CoinW, we strongly urge you to:
Report the incident to your local authorities and cybersecurity crime units.
Submit a detailed report to our official support email: support@coinw.zendesk.com so we can investigate and assist further.
Do not share any further personal or financial information with the individual or website involved.
We understand the emotional and financial toll this can take, and we remain committed to helping you in any way we can. Please be assured that your case will be taken seriously.
If you have any screenshots, wallet addresses, or transaction records, please include them in your report to help our team verify and trace any fraudulent activity.
Wishing you and your wife strength and support during this difficult time.
coinw is a scam
Yes, coinw is a total scam. I don't know about coinW (capital W) but coinw is a scam.
They don't publish their rules. If you don't trade a large amount, they deny your withdrawals.
They give you mining contract options but when the contract is up you can't withdraw your earnings.
They need to be shut down by the authorities wherever they are.
March 10, 2025
Unprompted review
Reply from CoinW
Thank you for sharing your experience. We understand your concerns and take such feedback seriously.
If you've encountered unresolved issues with your account or withdrawals, we recommend reaching out to our official support email at support@coinw.zendesk.com with all relevant details (UID, screenshots, transaction IDs). Our team is committed to reviewing each case carefully and providing assistance in line with platform policies.
We sincerely apologize for any frustration caused and appreciate your patience.
Pas on this app. We’ve been trying to make a withdrawal…
Update March 05/25
It’s been another 3 weeks. I’ve sent multiple emails as indicated in the reply and still no replies from this customer support group. We were assured this was a trusted program to make investments with and took the chance. If you don’t have money to throw away don’t use CounW. Such a disappointment.
Original post Feb 18/25
We’ve been trying to make a withdrawal for over a month now. The first attempt didn’t go though and the funds were replaced at current market value (less then the date of withdrawal). Now we can’t get customer service to answer any of the messages. Very disappointed we’ve been taken advantage of this way. Our next step will be a call to the authorities as there is no phone number to contact them directly.
February 18, 2025
Unprompted review
Reply from CoinW
We're sorry to hear about your experience. Please reach out to CoinW's official support channels, such as their live chat or email, for further assistance. If you have already contacted them and haven't received a response, consider checking their official social media or community channels for updates. Hopefully, your issue gets resolved soon.
Malísima
Malísima. Malas prácticas. Después de 7 veces de intento por fin liberaron mis fondos quedándose por constumbre como otros exchanges un pequeño saldo. Y para dar de baja te piden un video hablando con tu dni . No podría ser peor. Nexo para cambiar tu número o dar de baja la cuenta también un video hablando con tu dni . Después te salen q el video no se escucha o ve bien . Realmente agotador . Porq no permiten utilizar passkey el 2fa correo y mensaje a la ves . Se supone q eres tú quien está detrás queriendo tramitar . Usureros y desagradecidos. Very bad. Bad practices. After 7 times of trying, they finally released my funds, getting a small balance like other exchanges. And to unsubscribe they ask you for a video talking to your ID. It couldn't be worse. Nexo to change your number or cancel the account also a video talking to your ID. Then you get that the video can't be heard or seen well. Really exhausting. Because they don't allow you to use passkey, the 2nd email and message at the same time. It is supposed to be you who is behind wanting to process. Usurers and ungrateful.
February 12, 2025
Unprompted review
Reply from CoinW
We’re sorry to hear about your experience. Security measures, including identity verification, are in place to protect user accounts and funds. However, we understand the process can be frustrating, and we appreciate your feedback. If you’re still facing issues, please reach out to our support team—we’re here to assist you.
I was scammed by President Coinw Sonia
I was personally scammed by President Coinw Sonia Shaw. Just imagine, they scam people for 500 dollars... I'm in shock. The amount isn’t large, but when it comes to tens of thousands of users, it’s no small sum. These are fraudsters with a capital F. Moreover, the information about the creators is hidden. There’s no transparency. It's better to avoid such an exchange.
January 24, 2025
Unprompted review
Reply from CoinW
I'm really sorry to hear about your experience, and I understand how frustrating this situation must be for you. For any concerns or issues you're facing, please feel free to reach out to our official support team at support@coinw.com. They will be able to assist you directly and provide the help you need. We take such matters seriously and are here to help resolve any issues you may have.
SCAM
Never trust CoinW. My account was froze the 2nd time. The 1st time I made mistakes due to wallet address which I admit. The 2nd time when I contacted customer service if my account is able to withdraw money and if there is any limits. They told me I can do whatever I want and there is no limit. Tried to withdraw the 2nd time and they froze it again saying that I need to deposit 100% of the withdrawal amount to restore my account. Contacted customer service again and they told me that the risk amount is 1000USD. If there is 1000USD risk amount then why would they tell me previously that there isn't any limit for withdrawal and they told me that I need to whitelist my withdrawal address when I have withdrew money before and because of this they are asking me to deposit 5000USD. Never trust this app again. SCAM!
February 9, 2025
Unprompted review
Reply from CoinW
I’m really sorry to hear about your frustrating experience, and I understand how concerning this must be. We take such matters seriously and would like to resolve this issue for you. Please contact our official support team at support@coinw.com with your account details, and they will assist you in investigating the situation further. Again, I apologize for the inconvenience, and we're here to help.
I fell victim to this broker but the…
I fell victim to this broker but the details on my user name helped me restore everything
February 1, 2025
Unprompted review
Reply from CoinW
I'm really sorry to hear that you had a negative experience, but I'm glad to hear that your details helped you restore your account. If you encounter any further issues or need additional assistance, please don't hesitate to reach out to our official support team at support@coinw.com. We're here to help you and make sure everything is resolved properly.
They locked me out of my account
They locked me out of my account, told me to wait 2 hrs which i did, i tried again but no good, their support kept getting me angry so I reported to Rose Lane GP
November 25, 2024
Unprompted review
Reply from CoinW
We’re sorry to hear about your experience. We understand how frustrating this must be for you. If your issue is still unresolved, we recommend reaching out to support again for further assistance. Let us know if there’s anything else we can do to help.
SCAM APP
Continue the drama with coinw cs. The app asked to input my trading password, which I did. It came out with "wrong password" and CS said to waited for two hours. They said after two hours select forgot trading password. Well excuse me, I input the right trading password though. Now can you see that this is just bunch of SCAMMERS? Beware everyone. I will keep post on here so none people will get into this SCAM APP
December 22, 2024
Unprompted review
Reply from CoinW
We sincerely apologize for the inconvenience you’ve experienced with our platform.
To clarify, if an incorrect trading password is entered multiple times, the system automatically enforces a 2-hour security lock to protect your account. We understand this may be frustrating, and we truly appreciate your patience during this time.
If you believe the password you entered is correct and still encounter issues, we highly recommend resetting your trading password directly through the "Reset Trading Password" option. This is the best way to ensure that you can regain access to your account securely.
Scam
Scam. Never received the bonuses. They asked me to open a trade account which I did immediately then on the following they said that I opened it too late although the event was not over. I've asked them many questions related to the bonus which they didn't answer. Looks like they were trying to gain time and then pretend I didn't do all the tasks needed. Worst experience ever. Avoid at all cost. They just want your money because when you transfer your money out, they will keep some of it + you have to pay fees. So instead of making money, you actually lose money from choosing this shitty exchange. Hope they ask to give more details as I will provide with pleasure. Let's see if they dare.
January 14, 2025
Unprompted review
Reply from CoinW
We’re sorry to hear about your experience, and we understand how frustrating this must be. Thank you for bringing these issues to our attention.
Please confirm whether you conducted your operations through the https://www.coinw.com/. We want to clarify that CoinW does not charge any additional taxes or fees. Based on your description, we suspect that you may have encountered scammers impersonating the CoinW platform.
To assist you better, please provide more details, such as the specific link you used for registration and trading, any related screenshots, or transaction records. We will do our best to verify and resolve this issue. If it indeed involves fraud, we also recommend reporting the incident to your local authorities as soon as possible.
Thank you for your patience and cooperation. We hope to resolve this for you promptly.
CoinW misappropriated my money.
Sonia Shaw, the director of the CoinW exchange, misappropriated my money. The top management of the project is stealing users' funds—this is outrageous.
December 18, 2024
Unprompted review
Reply from CoinW
Thank you for sharing your concerns. To address your claim, we kindly ask you to provide supporting evidence of your loss. We recommend reaching out to our online customer service team with a detailed explanation of your situation, and they will provide you with the necessary assistance.
Cant we deduct the leverage fee from…
Cant we deduct the leverage fee from the proceeds of the trade?
January 3, 2025
Unprompted review
Reply from CoinW
Thank you for your inquiry. Are you referring to the trading fee? If so, the trading fee is deducted from the balance of your spot or futures account depending on the trade you used.
Not Allowed to Withdraw Funds......SCAM
I purchased Bitcoin through Cash App and transferred it to CoinW to trade. Process was fairly straight forward, until I tried to withdraw funds. At first I was told I did not meet the trade node expectation and needed to invest more money. I was able to do so, trade at a good moment, and made a little money. Tried to withdraw and was informed I need to pay taxes and fees before I can withdraw my funds. Never heard of this! Customer service tells me I need to pay within 30 days or it will be considered tax evasion and my account will be frozen.
WTF?!?
December 28, 2024
Unprompted review
Reply from CoinW
We are sorry to hear about your experience. We would like to clarify that CoinW does not require users to pay additional taxes or fees to withdraw funds. Any such requests are not part of our official processes and are likely made by scammers impersonating our platform.
Important Points to Note:
No Withdrawal Taxes: Legitimate cryptocurrency exchanges, including CoinW, do not collect taxes on behalf of any government.
Official Support: Always ensure you are communicating through our official channels. Visit https://www.coinw.com/ for verified customer support.
Scam Awareness: Be cautious of anyone claiming to represent CoinW while asking for additional payments. Such activities are fraudulent.
We recommend that you report this incident to your local authorities and contact our official support team immediately for assistance in safeguarding your account and verifying any transactions.
Your security is our priority, and we are here to help.
i had $150,000 frozen on this platform…
i had $150,000 frozen on this platform under the pretext of AML reviews, despite providing all requested verification and documentation to confirm compliance. what's troubling is that these checks were not transparently communicated during account setup, creating a misleading sense of security. such practices erode trust and can leave users in prolonged limbo. experience like this underscore the importance of choosing platforms with clear, upfront policies and a commitment to user rights and accessibility, Bull Stash help me understand the fundamentals of smart investing providing clear step step, unlike this scam company
October 29, 2024
Unprompted review
Reply from CoinW
We sincerely apologize for the frustration and inconvenience you’ve experienced. CoinW is committed to complying with global Anti-Money Laundering (AML) regulations to ensure a secure and transparent trading environment for all users. Account reviews are sometimes triggered when transactions or activities meet certain thresholds or require additional verification to comply with these laws.
While we strive to handle such reviews promptly, delays can occur due to the complexity of regulatory requirements. We understand your concerns and regret any lack of transparency that may have caused confusion.
We encourage you to reach out to our official email support@coinw.zendesk.com to seek an update on your case. Please rest assured that we are committed to resolving such matters fairly and promptly while adhering to regulatory obligations.
Thank you for your feedback, and we hope to restore your trust in our platform.
Half Million USD Account Frozen
I made a successful trade on CoinW, turning $60,000-$70,000 into over $525,000.00. CoinW then immediately froze my account stating my trade had triggered "anti money laundering and terrorist funding protocols." A month later, they have still not released my funds despite me sending in financial documents, videos of myself logging into my CoinW and Coinbase accounts, etc. It would appear the trading on the site is flawless until you actually make a significant profit. At that point they lock your account and make it impossible to withdraw your funds. I am willing to provide screenshots of all transactions and email correspondence to anyone asking for proof of my experience. I will update this review if CoinW decides to unlock my account. Update for 01/01/2025. No change. I keep getting asked for the same information already provided by different individuals from the support email (different people respond to the same support email chain), as if no one is reviewing the email chain before requesting information. The requests are often very generic and lack detail so it is very difficult to comply with requests and the support email expresses irritation when follow up questions are asked for clarification. Due to the lack of clarity in the requests, I am being told the information sent (which I have sent multiple times) needs corrections/additions, but the specific corrections/additions are not indicated. I will continue to update as the situation develops. Final Update: Funds were fully released to me 01/14/2025. The amount of panic attacks I had over the uncertainty of whether or not I would have half a million dollars unlocked cannot be understated. So bravo on CoinW for releasing my funds, but I immediately withdrew all money and will not resume business with them.
December 23, 2024
Unprompted review
Reply from CoinW
Thank you for bringing this matter to our attention. We understand your concerns and sincerely regret any inconvenience caused. Please allow us to clarify:
CoinW is committed to maintaining compliance with global anti-money laundering (AML) and counter-terrorist financing (CTF) regulations. When certain thresholds or unusual activities are detected, our protocols may temporarily restrict accounts to ensure compliance and protect all users.
We acknowledge the frustration this can cause and appreciate your cooperation in providing the requested documentation. If your case remains unresolved, we encourage you to contact our support team through the official email (support@coinw.zendesk.com) for an update on your case.
Your patience and understanding are greatly valued, and we assure you that our team is working diligently to resolve issues while adhering to legal and regulatory requirements.
Direct all my complaint to L e g a l a c t i o n. m e who did the chargeback for me
there mode of operation is very brutal, they held unto our deposit and refuse to pay both the deposit and the profit.
December 25, 2024
Unprompted review
Reply from CoinW
We understand your frustration and take such matters very seriously. However, we want to clarify that CoinW does not withhold deposits or profits from users. If you are experiencing any issues, we encourage you to contact our official support team directly via https://www.coinw.com/ for assistance.
Never know what they will come up with.
Never know what they will come up with.
I was completely new to trading in the crypto field, and a friend is guiding me through the process. She helped me with some additional funds to make a trading node, and neither of us realized her depositing into my account isn’t permitted. However, I was never notified until…
I went to withdraw my funds, and after two hours I noticed the transaction didn’t go through. I reached out to customer service and they told me that my funds were frozen by the international risk department because of money laundering.
After explaining in desperation that this was an honest mistake and I’m not a criminal, they told me my only option for the funds to be released is to immediately deposit $193000.00 to prove I’m not laundering money!!!
It's like they know that someone loaned me money and I can't come up with funds. So they take advantage of the opportunity to lock my funds. All they say is there’s nothing they can do to get my 100s of thousands back to me.
They didn’t even take the time to email me and notify me that they think I’m laundering money. I had to reach out. And please tell me why sending them another $193k is going to prove I’m not laundering money? This is against any ethics of any banking rules that I have ever heard of.
November 30, 2024
Unprompted review
Reply from CoinW
We want to clarify that our platform will never ask you to deposit $193,000 or any amount to prove that you are not laundering money. This is absolutely not a practice or requirement of our platform, and it goes against our policies.
It appears you have encountered someone impersonating our customer service. We strongly advise you to verify that you are communicating with our official support channels. If you have any doubts, please contact us directly through our verified website or app to confirm the legitimacy of the request. https://www.coinw.com/
Your security is our top priority, and we take such matters very seriously. If you believe you have been targeted by scammers, please report this immediately to our support team so we can assist further.
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