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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and effectiveness. Many people appreciate the excellent service, highlighting the ease of ordering, prompt communication, and efficient delivery. Consumers frequently mention that the mats are well-made, fit perfectly, and enhance the appearance of their homes. However, some customers also noted occasional issues, such as receiving a mat of the wrong size or one that was bent during delivery. A few reviewers mentioned that some mats were thinner than expected, leading to concerns about longevity or movement in windy conditions.

What people talk about most

Product

Customers had positive experiences with product quality and customization. Many reviewers praise the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the mats for being... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speedy and prompt... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers highlight the ease of... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency and quality. Reviewers... See more

Based on these reviews

Rated 5 out of 5 stars

From ordering to delivery this order was dispatched with competence. Both ordered coir doormats will sit outside, under shelter, and have enhanced the two doorways. (They look so pristine I barely d... See more

Company replied

Rated 5 out of 5 stars

Very helpful staff. No problem too small. Excellent communication wirh me and very understanding. I bought a custom made door mat for my Mother ans she absolutely loves it! Would definitely recommend... See more

Company replied

Rated 5 out of 5 stars

We ordered a coir mat online for our hallway and couldn’t be happier. The natural fibres give it a stylish, welcoming look, and the cut fits our doorway perfectly—no trimming required. The mat fee... See more

Rated 5 out of 5 stars

We needed a coir mat to fit into a space by our front door and the size meant it had to be made-to-measure. Coir Mats were exactly what we needed and they provided an excellent service with clear inst... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

If you are looking for quality Coir Door Mats and Coconut Matting come to Coir Mats UK specialist store. Buy online or call our helpful team 0208 305 5357


Contact info

4.9

Excellent

TrustScore 5 out of 5

842 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

It’s 23mm depth is very useful in…

It’s 23mm depth is very useful in making the step into the bungalow so much less.the quality of the mat is vg.an anticipated problem was the movement on top of the carpet [ ie over 2feet in one day] but I plan to fix the mat to the wall. A well satisfied customer.
Ps if you have a better solution let me know.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

They do exactly what they say

They do exactly what they say. Fast & efficient. Lower cost than some competitors

April 10, 2026
Unprompted review
Coir Mats logo

Reply from Coir Mats

Thank you for your kind feedback.

We’re pleased to hear everything met your expectations and that you found both the service and value to be just right.

With warm thanks,
The Coir Mats Team

Rated 5 out of 5 stars

Perfect

Perfect. Lovely quality thick mat. Measurements were spot on and it fitted beautifully into my well/recess. Would recommend

April 17, 2026
Unprompted review
Coir Mats logo

Reply from Coir Mats

Thank you for your kind review.

We’re delighted to hear you’re pleased with the quality of the mat and that it fits your recess perfectly.

Your recommendation is very much appreciated.

With warm thanks,
The Coir Mats Team

Rated 5 out of 5 stars

Coir Mats provided exactly what I…

Coir Mats provided exactly what I needed for my front door inlay cut to size. Delivered on time and perfectly packed. It looks to be a really quality product and was sent with a pack of coir tufts and an explanation of how to use them. All round first class,

April 11, 2026
Unprompted review
Coir Mats logo

Reply from Coir Mats

Thank you for your thoughtful review.

We’re so pleased to hear the mat was exactly what you needed and that it arrived safely and on time. It’s also lovely to know the finishing details, including the coir tufts, were helpful.

With warm thanks,
The Coir Mats Team

Rated 5 out of 5 stars

Really helpful company!

I had to ring to check my dimensions, a lovely helpful company. The mat is great, very good value for money

April 10, 2026
Unprompted review
Coir Mats logo

Reply from Coir Mats

Thank you for your kind words.

We’re so pleased we could assist with your measurements and that you’re happy with the finished mat.

It’s lovely to hear you found both the service and value to your expectations.

With warm thanks,
The Coir Mats Team

Rated 5 out of 5 stars

Excellent service and excellent product…

Excellent service and excellent product which was a made to measure mat to fit in the well of our back door.

April 9, 2026
Unprompted review
Coir Mats logo

Reply from Coir Mats

Thank you for your kind review.

We’re so pleased to hear you were happy with both the service and your made to measure mat, and that it fits your space perfectly.

With warm thanks,
The Coir Mats Team

Rated 5 out of 5 stars

Quick delivery and good quality Mat

Quick delivery and good quality Mat. Far less shedding than my previous Mat, which was a cheaper product from another supplier.

April 10, 2026
Unprompted review
Coir Mats logo

Reply from Coir Mats

Thank you for your kind review.

We’re delighted to hear you’re pleased with the quality of your matting, and that it has proven to be a noticeable improvement.

It’s also lovely to know it arrived promptly.

With warm thanks,
The Coir Mats Team

Rated 5 out of 5 stars

Looks great with my stripped pine floor

I needed a mat that looked right with stripped boards in an odd sized mat well. Coir Mats gave me just what I was looking for. My mat arrived in a couple of days. Perfect!

April 6, 2026
Unprompted review
Coir Mats logo

Reply from Coir Mats

Thank you for your thoughtful review.

We’re so pleased to hear the mat works beautifully with your stripped pine floor, and that we could provide the right fit for your space.

It’s lovely to know everything arrived promptly and met your expectations.

With warm thanks,
The Coir Mats Team

Rated 5 out of 5 stars

GREAT COMPANY FAST SERVICE,

GREAT COMPANY FAST SERVICE,WITH A SUPER PRODUCT

February 21, 2026
Unprompted review
Coir Mats logo

Reply from Coir Mats

Thank you for your kind words.

We’re delighted to hear you were pleased with both the service and the quality of your matting. It means a great deal to us.

With warm thanks,
The Coir Mats Team

Rated 4 out of 5 stars

Good product and speedy service

Really helpful to get a sample as it was for a doormat recess in a tiled hallway.

April 8, 2026
Unprompted review
Coir Mats logo

Reply from Coir Mats

Thank you for your kind feedback.

We’re so pleased the sample was helpful in choosing the right fit for your recessed matting, and that you were happy with the service.

It’s always important to get these details right, particularly in tiled hallways, so we’re glad we could assist.

With warm thanks,
The Coir Mats Team

Rated 5 out of 5 stars

A very good product

A very good product and a very helpful sales dept. who were very helpful in advising me regarding some questions I had regarding the floor surface coating.

Also a quick delivery time.

March 18, 2026
Unprompted review
Coir Mats logo

Reply from Coir Mats

Thank you for your kind words.

We’re very pleased to hear you’re happy with the mat, and that our team were able to offer helpful guidance on your flooring. It’s always important to us that customers feel confident in choosing the right solution.

We’re also glad the delivery met your expectations.

Thank you again for taking the time to share your experience, it’s very much appreciated.

With warm thanks,

The Coir Mats Team

Rated 5 out of 5 stars

Great website

Great website, clear instructions and very quick delivery. Absolutely delighted with my new coir doormat. It fits perfectly and the colour (a beautiful royal blue) matches the decor in my hall.

April 1, 2026
Unprompted review
Coir Mats logo

Reply from Coir Mats

Thank you for your lovely feedback.

We’re delighted to hear that you found the website easy to use, and that your mat fits perfectly in your home. The royal blue is a particularly great choice, and it’s wonderful to know it complements your hallway so well.

We’re also pleased the delivery was prompt and met your expectations.

With warm thanks,
The Coir Mats Team.

Rated 5 out of 5 stars

Looks so authentic

I have just received my handmade mat and just love the craftsmanship. Thanks to Sally for your hard work. Looks so much better than the original rubber backed one I first ordered. It took a little longer than I expected but absolutely worth it.
Thank you

April 3, 2026
Unprompted review
Coir Mats logo

Reply from Coir Mats

Thank you for your kind words.

We’re so pleased to hear how much you appreciate the craftsmanship of your mat, and we’ll be sure to pass your thanks on to Sally, she will be delighted to know her work is so well received!

We’re glad to hear it was worth the wait.

With warm thanks,
The Coir Mats Team.

Rated 5 out of 5 stars

Coir infill Mat

I recently purchased a custom-sized coir mat from coirmats.co.uk, and the experience was excellent from start to finish. The website was easy to navigate, with clear sizing options and helpful guidance on measuring for a perfect fit.

The mat itself is high quality — the natural coir fibres feel durable and have a lovely rustic look that instantly makes the entrance feel more welcoming. Delivery was prompt and I’d happily recommend them to anyone.

April 2, 2026
Unprompted review
Coir Mats logo

Reply from Coir Mats

Thank you for such thoughtful feedback.

We’re delighted to hear that the entire process, from measuring through to delivery, met your expectations and helped achieve the perfect fit. It’s especially pleasing to know you appreciate the natural quality and character of the coir, it’s what gives each entrance its distinctive, welcoming feel.

Your recommendation is very much appreciated.

With warm thanks,
The Coir Mats Team

Rated 5 out of 5 stars

Black mat

Put the order in and the mat arrived within a few days and fits perfectly and looks great in the black.

March 31, 2026
Unprompted review
Coir Mats logo

Reply from Coir Mats

Thank you for your feedback.

We’re so pleased to hear that your mat arrived promptly and fits perfectly in your space. The black finish is a timeless choice, and we’re glad it looks just right in your entrance.

With warm thanks,
The Coir Mats Team

Rated 5 out of 5 stars

Perfect natural door mats

My beautiful made to order coir doormats arrived last week. The size is perfect, the quality is superb and they feel really deep and thick. I can’t wait for a wet muddy day to give them a proper test run! Thank you

March 19, 2026
Unprompted review
Coir Mats logo

Reply from Coir Mats

Thank you for your kind words.

We’re so pleased to hear that your made to measure mats have arrived and that you’re happy with both the fit and the quality. The depth and density of natural coir is something we take great pride in, and it’s lovely to know it’s been noticed.

We hope they serve you well for many years to come, whatever the weather may bring!

With warm thanks,
The Coir Mats Team

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