Complaint Description:Product / Service Misrepresentation / Fraud
Complaint Description:
I am filing a formal complaint against: colapachicfashion.com regarding a purchase made on June 23, 2025 for $69.97. Despite receiving confirmation of delivery, the product I received was materially different from the item advertised online.
Details of Complaint:
A. Misrepresentation of Product (Part A):
Online advertisement photos showed features and specifications that were not present in the product I received. Attached are side-by-side photos comparing the advertised product with the actual product received.
B. Delivery and Shipping Evidence (Part B):
Photos of the package, shipping label, and product condition upon arrival.
Documentation shows the product was delivered but did not match the advertised description.
C. Attempts to Resolve with Merchant (Part C):
When I tried to resolve the issue with the merchant, they refused to provide a refund locally and demanded that I return the item to China, specifically to:
NO.7 Songgang Tianyang 2nd Road, 1st Floor, Songgang Subdistrict, Baoan District, Shenzhen, Guangdong Province, China.
This would require me to pay $60–$80 in international shipping fees, which is far more than the cost of the product itself. Despite multiple attempts to contact them, the merchant ignored or denied my requests for a reasonable resolution.
My suggestion is: please no buy items from Colapchicfashion, you should be very very carful for this seller.
June 22, 2025
Unprompted review