ColdCuts // HotWax Reviews 

553
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I had a great experience from start to finish. The ordering process was simple, the delivery was fast, and everything arrived exactly as expected. The customer service was responsive and professional... See more

Rated 5 out of 5 stars

SHOP WITH CONFIDENCE 100%. PACKAGiNG 100%. A WEB SITE TO DIE FORE 100%. PLEASE BE PATIENT BILLY IS VERY BUSY AT THE MOMENT BECOMING A LEGEND IN HIS OWN LIFE TIME. HE THANKS YOU FOR YOUR LOYAL CUSTOM... See more

Rated 5 out of 5 stars

I have to confess;I was dubious about this store, simply for having a repress of a very sought after track at a very reasonable price. I wanted it enough to take a punt and it turned up within 4 day... See more

Rated 5 out of 5 stars

Selling my records through CC/HW has been a painless and simple process - after sending Billy a CSV file easily extracted from discogs he took care of the rest, even setting up a dedicated page for my... See more

Company details

  1. Record Store

Written by the company

We are an online record shop (physical shop opening end of summer 2024) based in South London, but shipping worldwide! ColdCuts has been run by Billy Baxter since 2015, and has been known for its carefully curated selection of new and reissued vinyl, and excellent customer service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

553 reviews

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4.9

All reviews

(553)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a great experience buying…

Always a great experience buying records from these good people at Coldcuts/Hotwax ,

Quick to respond, orders are always shipped on time and ace selection of records.

l love cchw and by most of my vinyl there.

November 5, 2024
Unprompted review
Rated 4 out of 5 stars

Brilliant online record store

Brilliant online record store. Great for digging dance/electronic music. Always a good service and look out for their flash sales 🙌...Best customer service ever and nice selection of music.

November 6, 2024
Unprompted review
Rated 1 out of 5 stars

What they publish does not match what you receive

The track for which I purchased the vinyl and which was listed on the advertiser and supplier's website later did not come on the album.

No response from the supplier.

September 3, 2024
ColdCuts // HotWax logo

Reply from ColdCuts // HotWax

Hi Alvaro,

Sorry to hear you're unhappy about your Crazy P album. I've looked everywhere in my emails and can't find a message from you.

If you'd like to get in touch and let me know the details I'd be happy to sort out a return of the album you purchased, or some store credit for a future purchase.

All the best,

Billy.

Rated 5 out of 5 stars

A customer

A personal seller, got right back when I had questions.
Uniqe selection for some living in the state's.
Would order more from this seller if not for the damn over sea shipping costs.
Happy with this seller.

July 4, 2024
Rated 5 out of 5 stars

The best vinyl dealer on the internet!

ColdCuts // HotWax is hands down the best online record retailer I have ever dealt with. The stock is excellent, the customer service is friendly and responsive and the prices are competitive. But the number one feature for me is the STASH functionality -
the ability to buy records and put them aside for shipping when all the pre-orders are in stock or I've built up a decent stack. This means you can avoid buying three records you sort of kinda want along with the one killer you absolutely must own just to justify the shipping costs. Being in Australia this makes a massive difference to me and I don't know of any other stores offering it. I only shop at CC//HW as a result. Top quality all round.

July 8, 2024
Rated 5 out of 5 stars

The 50/50 scheme for selling your collection is fantastic

I’m utilising the CCHW 50/50 scheme to sell some of my collection and it’s exceeded my expectations in every sense.
I decided to give it a try as I always thought that as an online vinyl retailer, their website UI had struck me as simultaneously slick, user friendly and with a point of difference, their customer service and shipping updates always on point and I’d always had an all round great customer experience.
Therefore, it seemed like a no brainer as all the hard work of selling (listing, fees, packaging, etc) is taken care of.
Over several months now, I have found their listings to be unbelievably quick, communication and timeliness of invoices etc, to be extremely efficient, professional and thorough, and to top it off, Will is extremely friendly, congenial, accommodating and happy to collect when it’s convenient for me.
I shall continue to utilise this service as it’s turned out to be very effective Their client base must be much bigger than I had suspected.
I’m really pleased some of my beloved collection that I’d held on to and talked about selling for too long is able to be enjoyed again and all the selling is handled by someone I can trust will do the best job anyone could expect.
Thank you CCHW.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Superb vinyl emporium

I've been using cchw for a while now and the service and choice of vinyl has always been excellent. The 50/50 deal for selling some of my records is highly recommended, much easier than ebay, discogs or lugging a bag of records around Soho! The stash option for stockpiling records is a brilliant idea as well.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Selling my records through CC/HW has…

Selling my records through CC/HW has been a painless and simple process - after sending Billy a CSV file easily extracted from discogs he took care of the rest, even setting up a dedicated page for my collection which I can share. Through this page I can easily see which records have been sold, which ones are still available, and for how much. Billy also regularly updates a shared excel file with me showing my part of the 50/50 profits, which I can ask for at any point. Fully recommend! Support small local businesses run by lovely people!

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

A very organised and efficient seller

A very organised and efficient seller. Helpful and quick to respond with email queries. Records always immaculately packaged and posted with tracking. I like them so much that i've started to use coldcuts 50/50 scheme to sell some of my records. I take 50% of any profit made. So far that has gone very well too. Thanks Will.

September 16, 2024
Unprompted review

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