COLIS PRIVE Reviews 

The parcel was not delivered to the specified address. Instead, for some reason, it was left at a pickup point at another location, which forced me to spend my personal time traveling there to collect it.”

Every time the company says an attempt has been made to deliver, so they can blame customers for late deliveries. Then codes being sent out seems to be hit and miss and the attitudes of the delivery staff is offensive and sometimes aggressive. You raise an issue and they do not respond or take their operatives word without question. they are not to be trusted edit they then send an automated apology and contact address, complaints to which often remain unanswered. My parcel was send to a collection point, they asked the name of the company ‘catastrophe’ was th answer they gave me.

Very good, very fast, like it

Excellent as usual.

I've always had problems with colis privee but this time it was perfect. I received an e-mail before they arrived and than no problèmes.

Always a mess.

You wait for them all day. They call you once. If you miss it, you miss it. No message, no chance of retracing the delivery person. Reschedule the delivery and the same issue again.

If the merchant didn't use this shitty service, I would never ever EVER select them as a delivery partner.

Top!!!!!!!!!

Package was not delivered after three tries. Every time someone was present at delivery location. When it finally arrived, the content (an expensive mobile tablet) was switched for some very cheap items. Filed a complaint for theft with the police.

Rapidly shipment,no problem at delivery place

Always the same, if I see the choice of delivery has become Colis Prive I start to wonder when it will arrive.
Their tracking system is below average, almost no details provided.
Always the same messages, package delivery delayed.
I have never received a package on time via them, and it's always a mystery why every other delivery company can do it on time, but Colis Prive never can.

The package never arrived, infact it got sent back to the company itself. Delivery driver had been provided all the details but didn't bother pressing the doorbell nor placing the package at the house. This has happened twice.

The worst delivery company in the world. They rely on lies and deception. They say the address is incorrect or that no one is home. Other delivery companies deliver orders to the same address. I truly hate them. I currently have three pending orders with them.

Fast and efficient! Polite delivery person.

is good and time perfect

Frequent messages kept me updated which was good
Package was available where stated so collection was easy
Good experience overall

on time and in full!

Rapide, simple, efficace

I was at home yesterday.
I didn’t receive any call or message that you’ve arrived to my building. Also you have the whole address up to my door. Doorbell did not ring either.
There is literally no proof of your arrival to my address. I paid my order to be delivered to my house address. I am not available to go out and collect the package from any of your points.
This order should be resend to my address.

History repeats itself.
Once again “your package is delivered” with no delivered package. Last time I received it coincidentally after I left a message on here, even tho with their costumer service they were 100% certain they delivered it. Colis privé really have to do better this is not normal I get that I may not be an easy job for drivers but what’s the point on lying? I’m so disappointed I needed that package for my birthday but thanks to colis privé it’s ruined

I live in Antwerp and regularly order items online. Whenever I receive a notification that Colis Privé has received my parcel and is “preparing it for delivery”, I already know there is a high chance it will not actually be delivered.

In about 90% of the cases, I later receive a message saying the driver “could not find anyone at home”. That simply isn’t true. We are often at home, and in addition we have an eSafe parcel box where packages can be safely delivered 24/7. Many other couriers use it without any problem.

Instead, the parcel is systematically redirected to a pickup point. In my case this means about a 20-minute drive by car to collect a package that should simply have been delivered to my home.

This no longer feels like an exception but rather a structural way of working: not attempting delivery and then reporting that the recipient was not at home.

My advice to online retailers: stop using this courier. A poor delivery experience inevitably reflects badly on the seller as well.

Very frustrating service.