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Collective Reviews 

497
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and account managers for being exceptionally helpful, knowledgeable, and patient when guiding them through onboarding and daily financial tasks. People note that the platform streamlines bookkeeping, taxes, and business setup, making the entire financial process much more organized, clear, and stress-free. Some reviewers were not happy with slow response times, fragmented communication channels, and ongoing difficulties getting specific bookkeeping or tax questions properly resolved. A few consumers also mentioned challenges dealing with rigid system pathways and frustrating onboarding experiences that failed to meet their initial expectations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising team members for providing helpful... See more

Service

Users describe ambiguous interactions with service, highlighting great support, knowledgeable staff, and... See more

Customer service

Consumers find customer service to be positive, highlighting dedicated account managers who patiently answer... See more

User experience

Reviewers mention positive feedback about user experience, highlighting clean dashboards, smooth onboarding,... See more

Response time

Customers had ambiguous experiences with response time, as many reviewers praised the team for being quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two things 1) they make it SO simple, they really simplify an otherwise boring and menial task. The kind of people who need this - who this is for - they can't be bothered with the minutia and Collect... See more

Company replied

Rated 5 out of 5 stars

I had a good meeting today with Brian. We hadn't met before so he asked questions to get acquainted with my business. I established my agenda for the meeting and we were able to get through all my con... See more

Company replied

Rated 5 out of 5 stars

Although there have been some speed bumps along the way getting accounts and processes established, the team at Collective has always been quick to respond and has gone the extra mile to make sure eve... See more

Company replied

Rated 5 out of 5 stars

This is the first time I use a company to do the bookkeeping for my company, obviously I am impressed with the system. However, what I am the most impressed about is with Shobi. Shobi has gone above a... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Collective is the first all-in-one back office built for solopreneurs. Our members save thousands in taxes each year and get time back to focus on their passion, not paperwork. Members get everything they need in one place for a simple monthly fee: entity setup (state LLC formation fees apply), payroll, monthly bookkeeping, annual S Corp tax filing, invoicing, and a team of experts at your side so you never have to go it alone. Built by solopreneurs for solopreneurs, Collective empowers you to run your business with confidence and peace of mind, backed by a tax-smart solution designed for you.

Collective Guarantee

We guarantee the accuracy of our work 100%.

We guarantee the accuracy of our work 100%.
When it comes to your Business Tax Return, Collective has your back. If you discover an error in your business tax filing, we will resolve inaccuracies and compensate you for related penalties and interest you may incur.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

497 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(497)

207 reviews in the last 12 months

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Rated 5 out of 5 stars

Brittney has been great in helping me…

Brittney has been great in helping me get onboarded. This is all new to me, so I was looking for a complete hand-holding scenario, and Collective has done that so far. I look forward to working with them the rest of the year to see how much money I can save on my taxes.

September 30, 2026
Unprompted review
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Reply from Collective

Starting out with a new setup can definitely feel overwhelming, so we are thrilled Brittney was able to provide the step-by-step guidance you needed. She is going to love reading this! We are super excited to work with you the rest of the year and help you maximize those tax savings. Welcome!

Rated 5 out of 5 stars

5 year Collective Member

I’ve been a Collective member for about 5 years now and I’d genuinely be lost without them. Their dashboard is extremely helpful at helping me see my finances for the year, reminding me of important deadlines, and makes it super easy to get quick questions answered or calls scheduled with my relationship manager.

September 30, 2026
Unprompted review
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Reply from Collective

Mariah!! Five years is such an amazing milestone. We agree that having a long-term partner who keeps your finances clear and deadlines on track makes all the difference.

We absolutely love having you as part of the Collective family, and we're so glad the dashboard and your relationship manager have made running your business that much smoother over the years. Here's to many more years together!

Rated 5 out of 5 stars

Detailed onboarding and easy access to…

Detailed onboarding and easy access to my advisor for 1:1 support is great! As a sole proprietor having Collective made the transition to a S-Corp a seamless process.

September 30, 2026
Unprompted review
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Reply from Collective

Thanks for the great feedback! Making the leap from sole proprietor to S-Corp can feel like a huge step, so we're thrilled our onboarding and 1:1 advisor support made the whole transition feel smooth and easy. We love having you on board.

Rated 5 out of 5 stars

Collective - great experience

I’ve had a great experience with Collective in setting up and managing my LLC and S-Corp. The process has been straightforward, and having tax, bookkeeping, and compliance support all in one place has given me peace of mind and ability to focus on my work.

A special shout-out to John Heintz for his in-depth knowledge of taxes and business matters. He and his team have been incredibly helpful, responsive, and great at explaining complex tax topics in a clear and practical way.

I highly recommend Collective to business owners looking for knowledgeable support and a streamlined way to manage their business.

September 30, 2026
Unprompted review
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Reply from Collective

Reviews like this make our day! It's fantastic to hear how much smoother managing your LLC and S-Corp has been with Collective in your corner. John and the team are absolute rockstars when it comes to breaking down complex tax matters into clear steps, and we can't wait to pass along your kind words to them. Thanks for being such a great partner!

Rated 5 out of 5 stars

Just made the switch to Collective and…

Just made the switch to Collective and already within 2 days ive got more questions answered about my taxes than any other CPA has helped me before. I'm very happy! Nelson has been wonderful!

September 30, 2026
Unprompted review
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Reply from Collective

Thanks so much for the awesome review! Hearing that Nelson got more of your tax questions answered in two days than ever before is huge. We know how stressful taxes can be, so we're super happy to hear you're feeling good about the switch. Welcome to Collective; we're thrilled to have you!

Rated 5 out of 5 stars

Collective is a true partner

Collective has made the confusing & sometimes scary parts of running your own business easy. Before Collective, I had questions around taxes, payroll, and accounting. After Collective, I have a dedicated person there to give me answers and help me with what's next. It feels like I have a partner. I could not recommend it more.

September 30, 2026
Unprompted review
Collective logo

Reply from Collective

Thank you so much for the incredible review!

That feeling of true partnership is exactly what we strive for, so we are so proud to be in your corner. Tackling taxes, payroll, and accounting on your own can be super daunting, and hearing that Collective has given you clarity and peace of mind means the world to us!!

Rated 5 out of 5 stars

Reflection after 6 months in

Been working with them in 2 ways for 6 months now: as a creator marketing the platform and as a customer.

As a creator, I'm super grateful to Kevin Sheehan and the marketing team for always keeping me up to date with briefs and content for our partnerships. It's truly been one of the smoothest collaborations I've done. Glad to see that my efforts have been fruitful to the business.

As a customer, really appreciated the onboarding team's help in understanding S-Corps and how to keep everything going smoothly. This was my first time converting my LLC to S-Corp status and it came with a lot of learning, so glad the UI made it simple and easy to access the different new responsibilities I had to take on.

The support team has been quite helpful and quick to respond whenever I've had niche requests, and when the ask is outside of their domain, they do a great job in communicating with the correct team members on my behalf.

Monthly reimbursements reminder/calculator has saved me quite a few times too.

Overall quite satisfied with my experience here, and looking forward to see how the product develops to further meet my needs as a businessowner.

September 28, 2026
Unprompted review
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Reply from Collective

Thank you so much for such detailed and thoughtful feedback, Thomas!

It’s amazing to hear that your experience has been great on both sides, as a creator partner and as a customer. We’ll definitely pass your shoutout along to Kevin and the marketing team!

Making the jump from LLC to S-Corp can definitely come with a learning curve, so we’re thrilled our onboarding team, UI, and reimbursement tools have made that transition seamless for you.

We’re honored to support your business and can’t wait to keep growing alongside you!

Rated 5 out of 5 stars

Very helpful

Very helpful - and informative

September 29, 2026
Unprompted review
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Reply from Collective

Thanks for the review! We’re so glad we could help!

Rated 5 out of 5 stars

John was very helpful at all times

John was very helpful at all times. He took LOTS of time with me. Appreciate his patience, kindness and thoughtfulness.

September 22, 2026
Unprompted review
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Reply from Collective

Thanks so much for the review! We’re so glad John was able to give you the time, patience, and kindness you needed. He’s a wonderful part of our team, and we’re glad to have him support you.

Rated 5 out of 5 stars

Working with John at Collective is…

Working with John at Collective is great! He's extremely knowledgeable and was able to answer all my questions and put me at ease.

September 29, 2026
Unprompted review
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Reply from Collective

Thanks so much for the review! We’re thrilled to hear that John was able to answer all your questions and put you at ease. He’s a total pro, and we’re super lucky to have him on our team.

Rated 5 out of 5 stars

Collective Has Been Invaluable

Collective has been invaluable to my business. I am very grateful to the team and my fabulous advisor, Elizabeth Mullins. I highly recommend this to solo entrepreneurs.

September 29, 2026
Unprompted review
Collective logo

Reply from Collective

Thanks so much for the 5-star review! We’re thrilled Collective has been invaluable to your business. Elizabeth is going to love hearing this! Supporting solo entrepreneurs is what we’re all about, and we’re grateful you're here!

Rated 5 out of 5 stars

Amazing service

Amazing service, confident about being able to save on the amount of taxes that I will pay and looking forward to continue working with them.

September 29, 2026
Unprompted review
Collective logo

Reply from Collective

We are so glad to hear that you are feeling confident about your tax savings and enjoying the service our team provides. Helping entrepreneurs keep more of what they earn is what we live for, and we are just as excited to continue working alongside you!

Rated 5 out of 5 stars

Collective team works with you all the way

Although there have been some speed bumps along the way getting accounts and processes established, the team at Collective has always been quick to respond and has gone the extra mile to make sure everything is on track. Having them in my corner has been a relief and a burden off my back. I can't even imagine going at this alone.

September 29, 2026
Unprompted review
Collective logo

Reply from Collective

Brent, Thank you for taking the time to share your review!

We appreciate your honesty regarding the initial setup process. Hearing that Collective has given you relief and peace of mind means everything to us. You do not have to go through the entrepreneurial journey alone, and we are so proud to be in your corner!

Rated 5 out of 5 stars

The easiest decision I made as a business over

I have loved working with the staff at Collective, specifically Elizabeth Mullins, who has always been attentive and incredibly helpful. I constantly recommend Collective to any entrepreneur who is getting started.

September 25, 2026
Unprompted review
Collective logo

Reply from Collective

Thank you so much for the 5-star review! We are thrilled to hear about your great experience working with Collective.

It means the world to us that Elizabeth has provided such attentive and helpful support. We will be sure to pass along your kind words to her! Knowing that you continuously recommend Collective to fellow entrepreneurs starting their journey is the highest compliment we could receive.

Rated 5 out of 5 stars

He was patient and kind throughout the…

He was patient and kind throughout the process and was eager to resolve my issues.

September 28, 2026
Unprompted review
Collective logo

Reply from Collective

Thank you so much for the kind feedback! We’re thrilled to hear you had such a patient, supportive experience with our team and that your issues were fully resolved!

Rated 5 out of 5 stars

John is very friendly and understanding…

John is very friendly and understanding and helped me wrap my head around taxes

September 28, 2026
Unprompted review
Collective logo

Reply from Collective

Thanks for the great review! We know taxes can be stressful, so we're thrilled John could make things simple and clear for you.

Rated 5 out of 5 stars

You don't have to do it alone!

Collective has been such a great asset to me as a solo business owner. Having their help and guidance in setting up my S-Corp and maintaining accurate bookkeeping has taken such a weight off my shoulders!

September 28, 2026
Unprompted review
Collective logo

Reply from Collective

This is exactly why we do what we do!

Navigating S-Corp rules and bookkeeping as a solo business owner can be exhausting. Knowing we’ve given you that peace of mind means everything to us.

Appreciate you being a part of Collective Holly!

Rated 5 out of 5 stars

Really great service

My experience with Collective was great. They did more than I expected, and ultimately my business financials were not quite a fit for their services but for standard bookkeeping and tax preparation services I would so highly recommend. Even though I ultimately decided to go with another more comprehensive in-person tax service, John (a CPA for over 30 years) spent almost an hour on the phone with me helping to determine my next steps and what I need and the questions I should ask a local CPA. His advice was so helpful and so appreciated.

September 24, 2026
Unprompted review
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Reply from Collective

Thank you so much for taking the time to share such a thoughtful review. While we're sad we couldn't be the perfect long-term fit for your business right now, we’re so glad John was able to give you clarity and set you up for success with your next steps. That’s just who he is, and we’ll definitely share your kind words with him!

Rated 5 out of 5 stars

Collective was prepared and thorough with onboarding!

Collective came prepared with what info I needed to finalize, fixed a website bug on the spot, and answered all the open questions I had on set up/process.

September 25, 2026
Unprompted review
Collective logo

Reply from Collective

Thanks so much for the review!

Love that the team had everything ready for you, knocked out that site bug right on the spot, and got all your setup questions sorted. Appreciate you sharing!

Rated 5 out of 5 stars

Grace B

Grace B. was super helpful and fast. Exactly what I needed.

September 25, 2026
Unprompted review
Collective logo

Reply from Collective

Thanks for the review! Love hearing that Grace got you taken care of so quickly. We’ll be sure to pass the shoutout along!

Glad to have you with us!

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