CollectMyChristmasTree Reviews 33

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Booked & paid for collection, Tree was not collected- contacted and the driver claimed the road was too narrow (never had an issue with access, bin collection trucks/large lorry can fit down the ro... See more

Company replied

Rated 5 out of 5 stars

What a great idea. I googled for a company to take away our Christmas tree from the office, I booked a collection for the same day and by the time I'd finished work it was gone. Simple booking, great... See more

Rated 5 out of 5 stars

We have kept our Christmas tree mid January as it was still in great condition. i missed all the collection dates from the city council and it didn't fit in the car as it was huge. in less then 5 min... See more

Rated 5 out of 5 stars

Booked for collection in 2 days time, tree was collected no issues. Thanks! Will be using again next year :)

Company details

  1. Tree Service

Written by the company

CollectMyChristmasTree is the most convenient solution to Christmas tree collection in the UK. Easy online booking on the day of your choice, for hassle-free Christmas tree collection and recycling.


Contact info

4.2

Great

TrustScore 4 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Booked & paid for collection

Booked & paid for collection,
Tree was not collected- contacted and the driver claimed the road was too narrow (never had an issue with access, bin collection trucks/large lorry can fit down the road easily)
Promised a date for recollection but have since ignored all emails. Have given lots of time to contact/rearrange but now being ignored. Not even offered a refund.

January 12, 2025
Unprompted review
CollectMyChristmasTree logo

Reply from CollectMyChristmasTree

Hi Annabel, I'm sorry we couldn't rectify this for you. Your refund was initiated on the 27th January.

I did my very best to rectify the issue by finding an alternative driver but was unable to do so so late into January.

Please accept my apologies.

Rated 1 out of 5 stars

No collection and no contact!

My partner booked a collection for 3 trees on Sunday the 12th. Nobody turned up. We emailed first thing this morning asking for an update, unfortunately, we've received no response, and are now left wondering how we're going to dispose of 3 Christmas trees.

No communication, no contact, and no way to phone them. Would not recommend.

January 12, 2025
Unprompted review
CollectMyChristmasTree logo

Reply from CollectMyChristmasTree

Hi Gary, I'm ever so sorry for the service you received. Unfortunately the drivers van broke down Sunday evening and we only became aware of it around midday Monday.

As you know via our discussions through email to your partner and to yourself through Messenger, we did manage to rearrange your collection with a replacement driver but since provided you a full refund due to you finding an alternative solution.

Rated 5 out of 5 stars

Great service!

Booked for collection in 2 days time, tree was collected no issues. Thanks! Will be using again next year :)

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service! I had no idea how I was going to get my Christmas Tree to the Recycling Centre so I decided to book with Calum. It was so easy to do this online, I booked a slot for 2 days later and when I got home today, the tree was gone. Thank you 😊

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

hello people what do they charge to…

hello people what do they charge to remove your old christmass tree please

December 7, 2024
Unprompted review
CollectMyChristmasTree logo

Reply from CollectMyChristmasTree

Hi Nick, it depends on your area. Feel free to go to our homepage and enter your area to see if we have coverage and the cost if we do.

Kind Regards,

Calum

Rated 4 out of 5 stars

Easy to arrange

Easy to arrange. Although the tree was not collected on the original date email contact with Callum was successful and the tree was collected the following day.
Would use this service again

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great service, highly recommended

We have kept our Christmas tree mid January as it was still in great condition. i missed all the collection dates from the city council and it didn't fit in the car as it was huge. in less then 5 min i booked a slot, left the tree in front of the house and by the time i returned from work it was gone. saved me lots of hassle of chopping it, shuvjng it in my car plus another 20£ saving with car valeting. definitely reccomend

January 15, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look