Collectors Kingdom Reviews 

182
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff and the helpful owner for being genuinely honest, incredibly supportive, and managing all requests professionally. Consumers frequently note that specialty trading card products arrive very quickly and are always securely packaged in pristine, mint condition. However, some people mentioned that unexpected website errors and technical glitches caused frustrating order cancellations. Despite these unfortunate temporary setbacks, the dedicated business owner worked diligently through the entire night to quickly process prompt financial refunds and personally resolve all technical problems for everyone affected by the unexpected mistake.

What people talk about most

Order

Customers had ambiguous experiences with order processes, reflecting a stark division in sentiment. While... See more

Website

Customers consistently note ambiguous experiences with website functionality, particularly following a... See more

Product

Users describe positive interactions with product, highlighting fair pricing and secure packaging. Consumers... See more

Staff

Reviewers highlight positive aspects of staff, describing the owner as a true professional and an absolute... See more

Refund

Clients share positive opinions on refund experiences, highlighting swift and professional handling from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of if not the first person I bought from when I started collecting again a little over a year ago. Mike is an absolute gentleman and a scholar, his customer service and care for his customers top... See more

Rated 5 out of 5 stars

1000/10 great seller and customer service Lots off selection from different TCG always packs everything securely and dispatches items quickly. Would highly recommend if you want to buy off a gen... See more

Rated 5 out of 5 stars

Ordered booster box prior to technical issues without issue. When your website is constantly being bombarded with organised crime bots, occasionally funny things will happen. Lots of the one star... See more

Rated 5 out of 5 stars

Ordered 2 art work sets for journey together and 1 set of destined rivals. Very good pricing, considering today's horrendous market. Great communication, had to make an adjustment to my order and Mi... See more


Company details

  1. Collectibles Store
  2. Trading Card Store

Written by the company

Welcome to Collectors Kingdom, the U.K's No.1 community focused online TCG store, offering the best prices on authentic Pokemon, One-Piece, Union Arena and Weiss Schwarz trading cards. Founded by passionate collectors for passionate collectors, We are proud to take a fresh, fun, and community-focused approach to trading cards, ensuring every customer feels part of the journey. Our mission is to make the excitement of TCG accessible to everyone, whether you're hunting for a rare Japanese Pokémon card, building your competitive deck, or simply adding to your cherished collection.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

182 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(182)

126 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

1000/10 great seller and customer…

1000/10 great seller and customer service

Lots off selection from different TCG always packs everything securely and dispatches items quickly. Would highly recommend if you want to buy off a genuine person who cares about his customers.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Trusted this website for over a year…

Trusted this website for over a year now with multiple orders placed. Parcels have always came perfectly packaged with everything ordered. Great prices and product availability and have been able to pick up products that have been hard to find. This is always my first point of call for any tcg products!

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

One of if not the first person I bought…

One of if not the first person I bought from when I started collecting again a little over a year ago. Mike is an absolute gentleman and a scholar, his customer service and care for his customers top level. Collectors Kingdom is the first place I recommend to anyone looking for fair prices. They put customers first and you can see they have a genuine love for the hobby and this is hard to find in the current climate. Everything I have ordered to date always comes in good time and perfectly packed, no hassle.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional, second to none!

Purchased lots of items through the website and other platforms and the service is always 5 star, dispatched quickly, always packaged well I can’t fault collectors kingdom at all. I will continue to use them for all of my online purchases and highly recommend to anyone looking for great prices and 5 star service

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

The Perfect Experience

In a world where it is impossible to find cheap, reliable and authentic product, it doesn’t have to be any more! Quick and easy service with flawless communication gives you the confidence to find and receive the products you are looking for stress-free. As a repeated buyer it has always been the same even over a busy stressful Christmas period in which the standard was consistent if not even better than all the previous times before. A great company, a great guy and a great community all bundled into one making this a service I couldn’t recommend more!
11/10

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

5* seller

5* seller
5* seller! Always had great service from collectors Kingdom. Been buying products from here now for a couple of years. Prices are always the best around and he goes above and beyond to ensure your happy. Can never see me not buying from here. Recently purchased a demon slayer booster box, it was safely packed and arrived swiftly! ⭐⭐⭐⭐⭐

January 9, 2026
Unprompted review
Rated 2 out of 5 stars

Ordered an item which was marked as…

Ordered an item which was marked as delivered to a safe place, but no safe place was authorised and the parcel was never received. I contacted the seller promptly to explain this and asked for clarity on what was happening.
Unfortunately, I was not given a clear timeframe or resolution and communication became difficult. After 12 days of back forth emails and without the goods or a refund, I had to recover the payment via my bank.
Disappointing experience overall.

December 30, 2025
Unprompted review
Collectors Kingdom logo

Reply from Collectors Kingdom

Hi Gary, It's extremely disappointing to see this review. The parcel was shipped extremely fast over the holiday period and was delivered to you with evidence provided by Royal Mail.

Upon your claiming it was not in the safe place, I confirmed I would refund the parcel but simply asked for your cooperation in waiting for the 7 days for Royal Mail to confirm the parcel was lost.

Sadly you continued to email me generic AI scripts multiple times a day and made demands and refused to acknowledge anything in the emails I sent to get everything resolved.

Unfortunately refunds also take 3-5 days to process which is on your payment processor and as a business there's nothing we can do to speed this up.

For those reading this review - for a real reflection of the experience of buying from Collectors Kingdom, please refer to the thousands of reviews across all our sales profiles (TikTok, Ebay & even those here on Trustpilot).

We will always do our best to get you the best products, at the best prices, as quickly and simply as possible.

Rated 5 out of 5 stars

Stellar service!

Stellar service!
Great communication from them RE Christmas delays to shipping, everything was packaged perfectly and arrived in pristine condition.
Great pricing too, will absolutely be a return customer!

December 29, 2025
Rated 5 out of 5 stars

good packing

arrived quickly, items very minty, packed in an appropirate box and bubble wrapped. arrived in perfect condition. Would order from them again.

November 30, 2025
Unprompted review

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