Color and Calm Reviews 167

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I got a paint by number picture for Christmas last year of our dog Kyrka. we all painted some of it and it is now framed and on our wall, it is such a wonderful memory of when we were all together. I... See more

Rated 5 out of 5 stars

I have had several pictures from color and calm, always of our pet dogs. My wife is the artistic one in the family, we have been delighted with every one we have had. The service is prompt efficient... See more

Rated 1 out of 5 stars

It looks good but is let down by dreadful customer services. We ordered a canvas - a good quality kit arrived. One portion of the canvas their system had gone a bit wrong allocated totally... See more

Rated 5 out of 5 stars

My wife was keen to try something different to create a memory from our awesome trip we took for our 25th wedding anniversary. The paint by numbers of a photo of significance did just that. We also ha... See more

Company details

Information provided by various external sources

We're here to make the joy and stillness of painting available to everyone. Upload a photo and turn it into a one of a kind paint by numbers kit.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

167 reviews

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Rated 1 out of 5 stars

Big scam. Don't buy!

After a long wait the package finally arrived. The package that I received was a lot smaller then I expected.
Inside the package was not the painting that I ordered, but a sex toy.
Big scam!

January 17, 2021
Unprompted review
Color and Calm logo

Reply from Color and Calm

Hey Denzel!

This sex toy you received.. has 100% not been sent by us.. so i unfortunately can't help with that. Our service team might be able to help you identify the retailer if this helps :)

If you have also ordered a Custom Paint by Numbers Kit from us - can you please get in touch at hello@colorandcalm.com so we can make sure thats on it's way to you?

There's no order info tied to this order so i have no way of knowing!

Rated 4 out of 5 stars

Bought this for something to keep busy…

Bought this for something to keep busy during lock down. I had ordered a canvas custom print as well as a frame. When it arrived the frame had snapped (I'm assuming due to shipping not the merchants fault) I had spent about 50 hours total finishing my painting and gave it to family as a gift. It was a huge success!!. My hisband was able to repair frame however after trying to mount it I would lose about 2 inches on each side so we decided not to use it in the end and just get it framed. Once I had compleated it I was so lost on what to do, I have just ordered 2 more prints and I can not wait for it to arrive. I would highly recommend this product and definitely from this company I have looked at other sites and nothing is comparable to color and calm. Thank you again for this project!!!!

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

I ordered just before covid hit

I ordered just before covid hit. I had to work from home for 9 months. It saved my sanity! I can't believe how good it looks. My daughter has ordered a kit and I'm looking forward to my next one. So much fun.

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Great therapy for these difficult times

Iv purchased several custom kits from Color & Calm, and Iv always been delighted with the excellent service, and superb qualify of the kits. The kits contain everything you need to create your own masterpiece. I painted 3 kits as Christmas presents, and the recipients were thrilled with their portraits. Iv found the whole painting experience a relaxing, mindfulness therapeutic pastime in these difficult times. I will be ordering again very soon.

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

Love these kits

Love these kits, I’ve bought three so far to paint portraits of my cats. My friends and family think they’re photographs from a distance because they look so realistic! I also bought one for a friend who has no painting experience and his looks great too. Would recommend to anyone looking for a fun and relaxing project.

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Ordered two kits both were gifts, one I painted myself and then presented and one was for a friend to enjoy on her own. I was blown away by both kits when I seen the quality in which it was produced and even with things usually being slow due to COVID I received my kits in a timely fashion. Lian was AMAZING help anytime I sent an email with questions and followed up with immaculate speed and in a professional and reassuring manner. Can’t wait to order more kits!

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

Ordered a picture of my granddaughter

Ordered a picture of my granddaughter. Was sceptical at first but after a delay of a couple of weeks, Jasmine sorted it and when it arrived I was so impressed that I have just ordered a second one. Will post when I have completed but this could take a while as there is great detail.

January 11, 2021
Unprompted review
Rated 5 out of 5 stars

During the COVID-19 Lockdown this was…

During the COVID-19 Lockdown this was such a good hobby and took my mind of things. I loved it so much I bought a kit for my friends birthday and referred the product to many family and friends. I was so happy with the end result that I recently ordered a new kit :)

January 11, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely love!

Absolutely love!! Bought 4 of these for Christmas presents and everyone loved them! Especially good for lockdown to keep you busy and it’s therapeutic! Jasmin was super kind and responsive, made the purchases so easy and simple 🥰 would deffo order again

January 9, 2021
Unprompted review
Rated 5 out of 5 stars

Creating a wonderful lasting legacy

My wife was keen to try something different to create a memory from our awesome trip we took for our 25th wedding anniversary. The paint by numbers of a photo of significance did just that. We also had great assistance from Anne when our paint by numbers kit did arrive - lost in the post somewhere. With Anne's help, the problem was resolved in quick time. Now that the artwork is completed, we have a wonderful lasting legacy that will always bring a smile.

January 9, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend I have ordered 2…

Highly recommend I have ordered 2 different portraits in separate months and this company never failed me.

Chantel

January 8, 2021
Unprompted review
Color and Calm logo

Reply from Color and Calm

Thank you for the review Chantel, we're glad you liked the portraits! :) We're looking forward to bringing you some more calm and enjoyment in future!

Rated 5 out of 5 stars

Good quality item

Yes it'll take time to get to you but it's worth the wait. The quality of the canvas and paints are great and the picture looks wonderful. Have recommended this company to numerous friends and family.

January 8, 2021
Unprompted review
Color and Calm logo

Reply from Color and Calm

Thank you very much for your kind words and feedback!

Rated 2 out of 5 stars

My daughter like the present

My daughter like the present, but the canvas was dirty and had lines from being folded in one area. It was embarrassing to give a present in such state.

January 7, 2021
Color and Calm logo

Reply from Color and Calm

This is strange, i have no idea how thats happened in transit!

I can see your review was left with an order number attatched - which is super helpful.
I'll get a member of the team to reach out. If you can send us some photo's in your reply, we'll be able to issue a free replacement/ partial refund, whatever works best for you.

Thanks for bringing this to our attention Elizabeth!

Rated 5 out of 5 stars

Would recommend!

Great kit, really enjoyed painting my Christmas gift. Delivery was a little later than expected, but kit was all straightforward and easy to use, as well as good quality. Will happily buy from them in the future.

January 6, 2021
Unprompted review
Color and Calm logo

Reply from Color and Calm

Thanks for the kind review Kayleigh! :) We're glad you enjoyed the gift

Rated 5 out of 5 stars

Hi very happy with my 2 nd purchase

Hi very happy with my 2 nd purchase, just finishing it in the next few day. It is coming alive now. So very pleased with results of my first one, never painted before, find it very relaxing in this difficult virus time. Thank you. Bridget

January 3, 2021
Rated 1 out of 5 stars

It has been well over a month and I…

It has been well over a month and I have still have not received my package. Customer service has been no help.

January 2, 2021
Color and Calm logo

Reply from Color and Calm

Hey Brooke!
Your order isn't far off now - it's in colorado springs to should be delivered in the next few days!

Out service team do our best to help, but when the item is in the hands of the courier, there really isnt anything we CAN do other than help you to track.

We'd be super grateful if you're able to pop back onto here and ammend your review if you're happy with the product. have a wonderful 2021 :D

Rated 1 out of 5 stars

Appalling customer service

Absolutely appalled with this company. I ordered a print over 4 months ago and there was a mistake with one of the paint colours I was given. I contacted them and they assured me the correct colour would be sent to me via express post. When nothing was sent to me I contacted them again and they said that it had been lost in transit and offered to send me a new replacement. I received the parcel 3 months later, however it contained the same INCORRECT paint colour that I received in the first package instead of the correct colour. When I contacted customer service, I was told “We can resend the correct paint but I think it's better to just buy acrylic paint from the local shop, as deliveries now may be delayed due to the holiday rush :(“
Now, I have an unfinished print due to their mistake, they have only offered a 25% refund and are not willing to send the correct paint. Oh, but they will send me a print for free if I take a video of my original unfinished print with an entire colour missing and promote it on social media..but they won’t refund due to their mistake? Absolutely contradictory. Would not recommend this company to anyone, horrible to deal with. Disappointing considering I had read such great reviews, but my experience has been extremely negative.

December 15, 2020
Color and Calm logo

Reply from Color and Calm

Hey Kelsey,
We're sorry you've had this experience with us. Let us make it up to you!
I've tried to request reviewer information so we can get in touch - reach out at hello@colorandcalm.com so we can make it right.

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