The cards look great, but they don't seem to be plastic coated. I can't imagine they'll last long. in addition, the tin cover had an odd quote on it (nothing I ordered), and they needed a photo of the... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Took along time to come. I think the add is misleading its not a real stone statue its just thin plastic. Its double sided one looks better than the other on the good side the words are backwards
Company replied
The workmanship of the dual zone clock was amateur and it’s not worth the money. The company did try and rectify by sending me another one. First one came with damage, but the quality of the replacem... See more
Company replied
Item arrived completely shattered. Shipped glass bottles in a cardboard box with no insulation of any kind. Opened the box to shards of glass falling all over our dining room table. Then couldnt get... See more
Company replied
Company details
Written by the company
Welcome to Colorfulswan, your first choice for personalized gifts. Gifts are not just objects, but also expressions of emotion and love. Every gift is unique and is a special bond between the giver and the recipient. We offer a wide range of customizable products, including elegant night lights, carefully crafted jewelry, stylish clocks, practical homewares and unique crafts. The design of each item reflects the personalized style of the gift, and customization makes each item truly unique. What makes us different is that we have a complete industry and team. We operate our own factory, equipped with advanced technology and skilled craftsmen. To further ensure a good shopping experience, we maintain a long-term and reliable partnership with a professional shipping team. This allows us to handle logistics efficiently and ensure that your gifts are delivered on time and intact. Customer satisfaction is at the core of everything we do. We attach great importance to the experience of each customer and are committed to providing excellent support throughout your shopping process. Whether you are selecting a product or going through the after-sales process, our professional customer service team is always ready to answer any questions you may have. We strive to provide our customers with a smooth, hassle-free shopping experience and are always here to help. At our store, your vision and satisfaction are our top priority. If you have any questions or need any assistance with product selection or customization, please feel free to contact our customer service team and we will be happy to assist you.
Contact info
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province,China, 350117, Fuzhou, China
- colorfulswanofficial@gmail.com
- colorfulswan.com
1.9
Poor
152 reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The order took a month and 2 days to…
The order took a month and 2 days to arrive; it was supposed to arrive in 2 weeks or less; it was a confirmation gift for my son and his sponsor; it arrived about a week and a half after the event; I had to buy other gifts at the last minute. The only reason I gave 2 stars instead of one is because I actually eventually received my order. Also; one of the personalized items is crooked and the ink is smudged all over. I would be embarrassed to gift the items.
April 7, 2026
Unprompted review
Very nice item. GREAT CUSTOMER SERVICE
Very nice item
Fair price
EXCELLENT CUSTOMER SERVICE
I’m not sure why they have some negative reviews
I’m very picky and critical but I had a very good experience ordering a custom gift and we are extremely happy with the product
April 11, 2026
Unprompted review
Reply from Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Awful customer service
Awful customer service, what i got looked nothing at all like I ordered even though I cancelled the order within 2 hours after making it to be eligible for a full refund, I get an email 3 days after saying my order is being shipped and now they won't refund the awful thing I didn't want..p.s I've sent numerous emails and you're not willing to refund which is a load of ....
March 12, 2026
Unprompted review
Reply from Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
It is not bronze but plastic
March 18, 2026
Unprompted review
Reply from Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Not As Expected
The product was not what I was expecting. Promoted as "Custom Photo Copper Metal Style Desk Decor" the product is not copper or any type of metal. The product description says "This powerful yet romantic couple sculpture captures love's most passionate moment. Crafted from exquisite antique bronze metal, it radiates a warm and elegant texture" but this is not a sculpture at all. The only metal on the product is the custom metal plate which was not glued properly on both items and arrived falling off. One positive comment is that the product arrived faster than expected.
March 10, 2026
Unprompted review
Reply from Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
It was okay but not worth the money.
It was okay but not worth the money.
March 1, 2026
Unprompted review
Reply from Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Avoid this seller at all costs!
Ordered a set of boots at an unbelievably good price so was not expecting perfection. However, what I received was an A6 thank you card worth less than the postage to return it!
No response yet to a refund request or my query as to where my boots are.
Lesson learned, if it’s too good to be true then it is in fact a scam.
Avoid this seller at all costs!
March 12, 2026
Unprompted review
Reply from Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
The product distribution and images…
The product distribution and images presented on the website does not represent the product you will receive, what you receive is absolute junk, cheap plastic rubbish that went straight into the bin when it arrived. Don’t bother trying to get a refund you won’t get a response from them . Buyers beware / I wish I had visited trust pilot before parting with my money
February 19, 2026
Unprompted review
Reply from Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Didn’t receive item when expected.
Didn’t receive item when expected.
February 20, 2026
Unprompted review
Reply from Colorfulswan
4PX3002490208178CN=420397569234690398674800709796
The package has been successfully delivered to the recipient. Please contact your local service provider for tracking.
Service provider official website:https://www.usps.com/
Service provider contact information:
【Service Provider】USPS
【Contact Information】
Phone: (+1 800) 222 1811
This was broken upon delivery
This was broken upon delivery. I have tried to send this message and no response from anyone
February 19, 2026
Unprompted review
Reply from Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Took along time to come
Took along time to come.
I think the add is misleading its not a real stone statue its just thin plastic.
Its double sided one looks better than the other on the good side the words are backwards
February 25, 2026
Unprompted review
Reply from Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I brought it in after the first night it…
I bought it in after the first night it broke and so have been emailing back-and-forth with this company who is very responsive, but keeps on asking more questions and more questions and not very good product in my opinion
February 22, 2026
Unprompted review
Reply from Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
My images were life-like and I was…
My images were life-like and I was pleased with their creation.
February 15, 2026
Unprompted review
Reply from Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
This is a Terrible company
This is a Terrible company! I received my clock broken in pieces and they would not refund me. I emailed them twice and got an automated email back. The clock is worth $2.00 I am out all of my money!
January 2, 2026
Unprompted review
Reply from Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Product was exactly how I imagined it…
Product was exactly how I imagined it would be, the only complaint was I wasn't told it was coming as two separate parcels. So a bit concerned when cups came with no decanter. The parcels arrived a week apart
January 15, 2026
Unprompted review
Reply from Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Awful
Awful! I will never order again! Picture doesn't even look like the product, I can't get my money back I am very upset!
January 8, 2026
Unprompted review
Reply from Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Won't last long and the case was wrong
The cards look great, but they don't seem to be plastic coated. I can't imagine they'll last long. in addition, the tin cover had an odd quote on it (nothing I ordered), and they needed a photo of the entire product in order to research the error. These were a gift and with them taking several weeks to arrive from China, I didn't have time before Christmas to sort out the error. Getting photos from the recipient proved too difficult. For the $50 I spent, I'm quite disappointed.
December 3, 2025
Unprompted review
Reply from Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
SCAM SCAM SCAM
SCAM SCAM SCAM!
delayed shipping, poor and rude communication, terrible quality.
What I ordered and the website described looks nothing like what I have received. It was meant to be 3D and it has come flat. Cheap, useless and and completly disapointed. You will fight to even try and get your money back.
January 14, 2026
Unprompted review
Reply from Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
It came late and what I got was not…
It came late and what I got was not what I ordered you people are false advertising
December 29, 2025
Unprompted review
Reply from Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
If I could give negative stars I…
If I could give negative stars I would!!!!
January 2, 2026
Unprompted review
Reply from Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
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