Colosseo Reviews 7

Impossible to buy tickets from the official website. They are clearly allowing bots/resellers to scalp tickets only to sell them for four times the original price. It's an absolute shame and a disgrace for a city like Rome. I can't understand why they aren't taking any countermeasures against bots... a simple captcha would be enough. I can only assume that this is some kind of mafia scheme and the city is in on it.

Its a sham!

The slot appears, fastest click in the world on the date and time available, even faster with number of tickets needed- all this done in 2 seconds max, and tickets sold out, within 5-6 seconds of slot being available.

And no customer service will reply here, because I guess its just an agreed deal with the third-parties to share the fare.

I made a simple mistake while booking a ticket – I selected the wrong date. When I contacted customer service to fix it, I was met with a cold, copy-paste reply citing inflexible regulations and absolutely no willingness to help.
No date change, no refund, no understanding — even though the ticket wasn’t used and the visit hadn't happened yet. They told me it’s entirely the buyer’s responsibility, regardless of how small or genuine the error is. Apparently, even changing the time or date by a single day is “impossible.”
I have never experienced such rigid and unhelpful service in any other museum or cultural site across Europe. This kind of attitude is completely unacceptable for a world-class attraction like the Colosseum. They treat visitors like numbers, not people.
Avoid booking directly through colosseo.it unless you're 100% sure you won’t make even the smallest mistake — because they certainly won’t help you fix it.

Only official web of Colosseo with ticket sales... We book through 3-rd party with many problems and 60% more expensive. You can book on this page also Free of charge having your ROMA CARD incl. Roma public transport.

They clearly purposely allow bots or special access for those to gain the more exclusive tickets.
These people then resell for 5 times the price.

Nothing is done to stop them, tourists are just seen as money money money

I am writing to share an extremely disappointing experience we had with your service. We purchased family tickets for five people, but there was a mistake in my mother-in-law’s surname on her ticket. I understand that changes are only allowed up to seven days before the appointment date, which is fine. However, when I tried to purchase a new ticket with the correct information, I discovered that your system doesn’t allow a second ticket purchase with the same email address on the same day.

When I contacted customer support, they advised me to buy a new ticket on-site. Unfortunately, upon arrival, there were no tickets available for the same time slot. This left us in a difficult situation. To make matters worse, the staff yelled at my wife because her mother had a ticket for a different time slot, even though she already held one with a minor error in the surname.

Been trying to get tickets for days now! Every timed slot I try it says insufficient tickets! Managed to get 2 tickets into my basket but when I came to pay they had disappeared! Rubbish website and still waiting almost a week later for a reply from them!