Colourchronicles Reviews 26

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

This is such a lovely idea but am incredibly disappointed to find that after only a few short weeks, the writing on the spine of the book is almost all gone. It's so disappointing that this is meant t... See more

Company replied

Rated 5 out of 5 stars

OMG! This Colour Chronicles Book of You is the BEST thing ever for capturing your child's growing up story. It's not just your average baby book, it's like an easy to complete time capsule. It'... See more

Company replied

Rated 5 out of 5 stars

Lovely books, this is second time I’ve bought one (I got the ‘book of you’ for each of my children) Particularly impressed with the customer service though There was a little issue with the book I... See more

Company replied

Rated 5 out of 5 stars

I can’t fault my experience with Colour Chronicles. Ruth was very helpful with helping me receive The Book of You before my babies 1st birthday as she had sold out online due to a shoutout via a p... See more

Company details

  1. Media & Publishing

Information provided by various external sources

The Book of You: a record of childhood


Contact info

4.1

Great

TrustScore 4 out of 5

26 reviews

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Rated 5 out of 5 stars

Lovely memories

Love what is included in these special books, great keepsakes

April 10, 2025
Unprompted review
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Reply from Colourchronicles

Thanks Kayleigh, I really appreciate the feedback! Ruth.

Rated 5 out of 5 stars

Absolutely gorgeous product

Absolutely gorgeous product that I will treasure and brings me so much joy. Fantastic brand

March 24, 2025
Unprompted review
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Reply from Colourchronicles

Ahh, that makes me very happy! Thank you so much for leaving a review, I really appreciate it. Ruth.

Rated 5 out of 5 stars

Fab customer service

Lovely books, this is second time I’ve bought one (I got the ‘book of you’ for each of my children)
Particularly impressed with the customer service though
There was a little issue with the book I received and the owner responded immediately and was so kind and helpful, and immediately agreed to send another one, which arrived super fast. Their warm tone and friendliness was really refreshing, they didn’t faff on asking me to send the other one back or anything like that either. Really lovely thank you x

November 15, 2024
Unprompted review
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Reply from Colourchronicles

Thank you SO much, I really appreciate this review. Ruth x

Rated 5 out of 5 stars

The Baby Book of You -- So worth it

I've been filling in my book for eight months now, and I'm finding that the questions fit really well with all stages. Already love re-reading it and I'm so glad I made the effort to fill it in during the sleep-deprived first few months!

I particularly like the space for making a mark (or adding photographs), how inclusive the wording is to all carers, and the "was not expecting you to..." section, which always jogs funny memories for me and makes it so enjoyable to fill in.

The cover and pages are great quality too. They have a lovely feel to them and stand up well to having pictures and card stuck on them. Some thoughtful touches include the month number being written down the side so you don't have to keep flipping to check, replacement pages available to buy, and extra sections e.g. before you arrived, predictions, events, notes, and messages from friends and family.

The customer service was impeccable; quick, polite and helpful response from the owner for my questions, excellent resolution when a colour was out of stock, and they dispatched and arrived very quickly.

I will be buying from Colour Chronicles again and highly recommend this delightful book to anyone.

June 27, 2024
Unprompted review
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Reply from Colourchronicles

Thank you so much for your lovely review, it’s lovely to hear it’s bringing you so much joy. I really appreciate you taking the time to share your thoughts, especially with a young baby! Thanks again!

Rated 5 out of 5 stars

Amazing book and amazing service

Amazing book and amazing service. I bought The Baby Book of you for my wife and its one of the most treasured things in our household now. Delivery was speedy ans packaging was great. Would recommend!

May 1, 2024
Unprompted review
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Reply from Colourchronicles

Ahh, thank you so much for choosing the baby book as a gift for your wife and the lovely review, it’s really appreciated.

Rated 5 out of 5 stars

Purchased the Orange "Book of You"

Purchased the Orange "Book of You". I bought it for my son and my Mum to fill out together. It has since been a treasured piece on my book shelf. I'm looking forward to reading it altogether when my son is older ❤️ Arrived quickly and well packed. Have just purchased another one as a gift!

May 1, 2024
Unprompted review
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Reply from Colourchronicles

Thank you so much for your review, it’s really appreciated, and lovely to hear how the book is being treasured!

Rated 5 out of 5 stars

These books are gorgeous

These books are gorgeous, the quality is brilliant and all the ideas of what to fill in so you remember all the stuff that kids do and how they grow each year is so clever. As a mum of 3 with a very bad memory for anything these are a perfect!

March 19, 2024
Unprompted review
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Reply from Colourchronicles

Thank you so much for your lovely review, it’s so lovely to read!

Rated 5 out of 5 stars

Great way to remember your childs journey

OMG! This Colour Chronicles Book of You is the BEST thing ever for capturing your child's growing up story. It's not just your average baby book, it's like an easy to complete time capsule.

It'd make a lovely gift

Seriously, the Book of You is such a simple lovely keep sake, a must-have for anyone who wants to remember their child's journey. It's beautiful, it's fun, and it'll be a treasure trove of memories for years to come. Totally recommend!

February 14, 2024
Unprompted review
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Reply from Colourchronicles

Thank you so much for your lovely review, it’s really appreciated!

Rated 1 out of 5 stars

Poor quality. Even more shocking customer service.

Updated response: As you will see from the owners passive aggressive response (which I'd like to highlight, my aunty bought from your brand and not a charity shop resell) she hasn't even asked about where my aunty purchased from or anything and has jumped to conclusions. Having read the rest of her reviews, it is clear her customer care and service is something to be desired.

Original review: Got gifted one of these books and honestly the content and quality is shocking.

They don't inspire, the texture of the book itself feels extremely cheap. My aunty emailed to ask for a refund and we were greeted by the most obnoxious, condescending woman (I pressume the owner) ever.

Stay well clear and spend your money elsewhere.

June 19, 2024
Unprompted review
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Reply from Colourchronicles

Please see the many wonderful reviews on my actual website from customers who have bought from me. I donated some books with imperfections to a charity which somehow got sold and then are being sold again and maybe you have one of these books as I have never been in touch with you or your Aunty. I’m sorry you’ve had this experience and if you or your Aunty want to reach out directly and let me know what’s happened, I can help, but I can’t respond properly on here.

Reply to edit...
I'm not saying your Aunty knowingly bought from a resell, I said I donated books with imperfections which got resold and as I haven't had any communication from you or your Aunty, I thought you may have fallen foul to this resell as others have before you.
I also said, if you or your Aunty wanted to reach out to me directly, I would help you and look into what's happened as I always do for my customers.

Rated 1 out of 5 stars

Let down by product quality

This is such a lovely idea but am incredibly disappointed to find that after only a few short weeks, the writing on the spine of the book is almost all gone. It's so disappointing that this is meant to last for years yet couldn't last a few weeks! I have seen from other reviews that this is a common issue, yet the seller seems to blame it on the book getting wet, something I can assure has not happened to this book. It's a real shame that the idea is let down by the end product.

August 23, 2023
Unprompted review
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Reply from Colourchronicles

Hi Alice,
Oh no! I’m so sorry to hear the foiling hasn’t stuck properly on your book. It happens when the press isn’t quite hot enough for the cloth. It happens so rarely that we think it’s worth the risk for the beautiful finish plus it’s much kinder to the environment.

Each book is meant to be checked for imperfections so I’m sorry yours was one of those books affected and that it slipped through.

I am more than happy to refund half of the cost to you or, alternatively, I can send a replacement, please let me know which you would prefer.

Please get in touch via email and I can help.

Thanks,

Ruth.

Rated 5 out of 5 stars

Great!

I can’t fault my experience with Colour Chronicles. Ruth was very helpful with helping me receive The Book of You before my babies 1st birthday as she had sold out online due to a shoutout via a podcast. I messaged her over on Instagram as I was after a particular colour and she posted the book out as she had spares at home.

It arrived speedily and in perfect condition. I can’t wait to start year 1 this weekend.

I also can’t wait to purchase the books as gifts in the future 😀

February 29, 2024
Unprompted review
Rated 1 out of 5 stars

So sad about my purchase :( bought the…

So sad about my purchase :( bought the baby book, and despite looking after it, the writing on the cover and spine is coming off. It’s so so disappointing as I hoped this would be something to keep forever.

February 19, 2024
Unprompted review
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Reply from Colourchronicles

Oh no, sorry to read this. Did you email me? The foiling only usually comes off if the book’s got damp at all. Sometimes the press at the end of a run isn’t quite hot enough but that’s not normally in more than one place. Do you want to send me photos so I can have a look? Thanks, Ruth.

Rated 1 out of 5 stars

This company is a fraud company

This company is a fraud company. They do not pay their developers.
They make them work and remove the access and use the work of their developers.

Owner name: Ruth Sturdy
+44 7880 558888

June 19, 2023
Unprompted review
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Reply from Colourchronicles

Is this the Shopify ‘expert’ who’s work was unusable? I haven’t used anything you did. We’ve had our case heard and it was clear to everyone that your work wasn’t okay, that’s why my deposit was refunded. Leaving a bad review, calling my company fraudulent, and posting my contact details completely backs up the lack of professionalism that was evident from my dealing with you and the standard of work. Awful. Maybe I should’ve left a review for you but I thought this had been dealt with professionally.

Rated 5 out of 5 stars

The perfect gift

I ordered the baby book of you and book of you as a gift for my sister in law so that she can use the baby one with her newborn and the book of you with her 3 year old. They both absolutely loved it, she thought it was one of the most thoughtful gifts she's ever received. My niece Ruby, couldn't take her eyes off the book and was so excited about putting her hand prints on it. If you've got kids of your own or if you have friends and family with little ones on the way this is the best gift you can give them as it's so much different than what everyone else gets.

August 23, 2023
Unprompted review
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Reply from Colourchronicles

Thank you so much for your lovely review, it's so lovely to hear the books were so well received, thanks for sharing.

Rated 5 out of 5 stars

Love it!

Love, love, love our book!!
The book itself is a lovely quality, and is exactly as it states, a book that holds 16 years of memories!!

I ordered the pink book of you, which took a while to come, turns out royal mail had sent it back to sender for an unknown address (they seem to do that a lot with my mail) I immediately emailed the company to ask what would happen now, I got a very quick response to say they would send another out straight away.
As it happens, the book that royal mail said wouldn't be delivered... landed on my doorstep the very next day. I emailed the company to say i have received it, so not to send a replacement, or if it had already been sent I would gladly pay for it.
Again, a very quick response to say not to worry, a replacement had already been sent, and no need to worry about payment, just give it to someone who might not be in the postion to buy one!
Honestly, their customer service has been excellent, and im blown away at how kind they have been allowing me to gift the second book.
I would 100% reccomend, and can't wait to fill ours out each year!

September 4, 2023
Unprompted review
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Reply from Colourchronicles

Thank you so much for your wonderful review. It was a pleasure to help out, I really appreciate you being so lovely about it all. I hope you have fun with the book!


Rated 1 out of 5 stars

Don't buy from here...

I bought a book to celebrate my birthday and document my son's life journey. The book's quality disappointed me - the text on the cover isn't embossed but printed, and it started rubbing off after one use. This is concerning as it's supposed to last 16 years. Even my daily planner from Papier is of better quality.

What made this experience worse was the owner's customer service. I had to send multiple photos to prove the issue, and I was accused of getting the book wet, which I hadn't. She also accused me of damaging her business. All I wanted was a refund and for her to address the poor quality with her printers.

August 21, 2023
Unprompted review
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Reply from Colourchronicles

This review is really upsetting as the photos showed a clear dirty mark near where the foiling had come off which looked like water damage and would explain the peeling foiling. The books are a lovely cloth covered hardback with white foiling but unfortunately they cannot get wet.
I was willing to send a replacement but was met with such nastiness, I guess this review is no surprise. Still upsetting though, especially for a small business.
Please check out the reviews from thousands of happy customers, many of whom come back time and time again.

Rated 1 out of 5 stars

Fraudulent - never delivered books I paid for

I never received the books I paid for. Don't buy from this company. The Colour Chronicles failed to deliver the books I paid for, the founder Ruth Sturdy accused me of lying about it and then told me to deal with Royal Mail myself to make a claim - despite it being her obligation to ensure the safe delivery of goods she is paid for.
Deplorable customer service. Fraudulent not to deliver books I paid for.

June 16, 2022
Unprompted review
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Reply from Colourchronicles

Hi Victoria,
This was such a hard case for me because so much didn’t add up. You said one book arrived and the parcel was thin and must have only contained one book but I can see from where the mailer was sealed that three books were sent. I always put tape around a parcel of three books which was evident on the video you sent me of your parcel after it had arrived and it still in tact on both sides so I just can’t fathom how two of the books fell out or where from when the parcel was still sealed on both sides. I’m not accusing you of lying, I just don’t understand how it was claimed that the parcel only contained one book when the packaging shows three were sent. Royal Mail always put contents of a parcel that’s come apart in to a bag which they hadn’t done this time and you suggested that it was them who added tape but that was me when I sent the books.
When I suggested you make the claim not me it was because there’s not enough evidence from my end to show that the contents that were sent didn’t arrive and there was no note from Royal Mail which they have always included the few times contents have gone missing before.
You’re very informed of all your consumer rights which is wonderful and I’m sorry that my suggestion you claim instead of me was not the right thing to say. As I explained the business is just me, just me doing everything and it’s really small. I don’t make much money per book and cannot afford to have a claim rejected. You’ve gone through your bank who have taken money off me and I’ve submitted the evidence I have so we’ll let them sort it out.
For the amount of time and energy this has cost me, it would’ve been better to send you another two books and forego being able to claim but there we have it.
I’m sorry this has caused you to leave such a negative review and I’m sorry about all the bad feeling caused, I hope you can see it from my side.
All the best,
Ruth.

Rated 5 out of 5 stars

I love them!

I honestly cannot believe the quality of these beautiful books. I ordered 2 and they are just perfect. The cover is a beautiful material and the pages are thick and really good quality. The details within the book are just so lovely, they include everything you can think of! The images online, although gorgeous, don't do it justice, you have to hold the book and see it in person to feel just how beautiful and special it is.
I'm SO happy with them, thank you Colour Chronicles!

March 5, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful Quality to Record Your Memories

I have ordered both The Baby Book of You and The Book of You, they are beautiful quality and it’s clear a lot of love and care went into their idea and design. I am looking forward to my little girl arriving so we can start filling out these gorgeous books and recording those precious memories.

Thank you so much! X

March 2, 2021
Unprompted review
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Reply from Colourchronicles

Hi Dana,
Thank you so much for your lovely review.
Congratulations on your little girl and we hope you have fun with the books.
Thanks again,
Ruth x

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