ColourTree Reviews 291

Colourtreeusa was quick to respond and honored my warranty request with no issues at all. I have purchased several items and definitely will continue to do so. Very good company and customer service!!

The ordering experience was easy. However, it would have nice to know what was included in the pole kit. I received the order quickly. One pole kit was missing, however. When I contacted Customer Support they told me it would be there the next day. Apparently one of the five packages was separated from the others in shipping.

When the standard sizes would not work for us, a custom size was ordered, produced and mailed in record time!

Thanks.
Shawna

Ordering was easy and fast items were delivered in a short time. Your product was excellent and I plan on ordering more very soon.

Fast and reliable service

Fast delivery of custom size and quality.

Fast shipping, quality product, and affordable. Return policy for a manufacturer error was not accepted with all necessary photo proof and measurements issued. Ordered 6x12 privacy screen, received 5.5x11.5 when stretched to full capacity. Customer service kept beating around the bush for a replacement, return label, or refund. I was looking to purchase hundreds of dollars of privacy screens, but this turned me away.

ColourTree was super easy to work with. We needed a custom shade and the design of our project kept changing. The designer that we worked with was very patient and always quick to respond. The delivery was faster than advertised, and quality was exactly what we were looking for. The shade was a little pricey (to be expected with a custom shade), but I honestly couldn't be happier with the purchase.

I ordered 2 of the triangle sails and they are wonderful, great material and good price. I plan on ordering more.

My sail had ripped in a corner. Called and received a replacement free with in a week.

I made a warranty claim for a bent sun sail pole.I gave all the information that was requested, and within a week I had the damaged section replaced. They honored the warranty and I will be a return customer.

We purchased a Super Ring Sun Sail from Colourtree last year in May 2024. We really enjoyed the shade it provided but we paid quite a bit of money for it to already start tearing. We literally had for just over a year. They claim on their website that they have a very good warranty especially for the item we purchased it should be under warranty for 5 years. What they do not specify on their website is that if you custom order an item it surely cost a lot more but you have no warranty whatsoever. If the quality of the item was as good as they say and charge you for then it wouldn’t be a problem. I will never buy from this company again or recommend anyone to buy from them ever.

Purchased a "Rectangle Super Ring - Heavy Duty, Super Durable Sun Shade Sail" in Feb 2024 with a "full 5 year warranty." Used for 1.5 summers and the fabric is deteriorating (becoming brittle) and developed multiple rips. Submitted a warranty claim with receipt and pictures and followed up with three emails - 10 days have passed with no contact from the company. Zero response is not acceptable!

product was delivered on time but it does not appear to be the correct color and material is thin and not good for being outdoors in all types of weather. I did not hand it up because quality is not what i expected nor is the color true to the website.

I can not recommend and will be purchasing a higher quality product from another company.

Even if product is unused, still in new bag /box they do not provide a return label so you have to figure out how to ship it back and they then charge a return fee.

As described. Great shade

I ordered a free sample of the Super Ring Shade Sail from ColortTree. It arrived in a reasonable amount of time and the company kept me aware of the tracking info. Once received, the sample seems to be of exceptional quality! I am deciding the on the size and color and plan on ordering vey soon. In addition, I will probably order a pergola cover as well!

Great product. Even ordered two more for future use. Most impressive is the hook option on winch allowing you to disconnect and move without removing all screws. I use eye bolts to hook opposed to screwing bracket with six screws, hard screwing if mounting on steel post. Eye bolts are more secured. Frank

The quality of the product is terrible, because even though it says 3 year warranty, it only lasts 1 year. If something says 3 year warranty, it should last about 5 years. Customers service is excellent, hassle free. I bought 4 sun shades, and all 4 were replaced.