com-hotel.com Reviews 5

They do something a bit weird: their website gives the impression that you are booking directly from the hotel. However, once I made the booking everything went well. When I needed to contact customer service they were super helpful and patient and went through with me till the problem was solved.

I needed to book a hotel in Cuba and this com-hotel.com was the only server making the hotel available. I was very afraid to use it, because it contains all the elements of scam/fake like looking like an official site but it's not, forwarding from one domain to another one, ending in SAE, while card being charged in Spain.

BUT it worked well. The hotel had me in the list and I got a room. Anyway if you have an option to book directly with the hotel, that seems better. But if there's no other chance it worked ok for me.

saying it is fully refundable, and turns out it is not.. it gave you voucher instead of your money back. It's a scam!

Stat away from this company!!!

We have arrived at the “Sol Barbados” at Mallorca and did not get the room we thought we would get. We booked through tripexplorer.website’s bookingsite (booking.mkp10-2.com-hotel.com that is a part of com-hotel.com), which clearly misleeds people. Tripexplorer.website is also a part of Tor Global Travel, S.L.U. and onlinetravel.es. The webpage is trying to look like the hotels official webpage. On the hotels official webpage there is two types of family rooms. One called “family room” which is a 2-bedroom family room and one called “family room with sun terrace” which is a single room-bedroom. On tripexplorer’s webpage you can only book a “family room” and there is no description. Obviously we thought that we would get the 2-bedroom room. Instead we got the small one, with only one little room for all of us. Even though they did not state it in the confirmation e-mail, they say that we got what we booked. After tons of calls where they even admitted that they did not state that we would get the small room and said that there weren’t any 2-bedroomed left at the hotel, they try to make us shut up with a very small refund. We did not accept that and have not heard from them afterwards.
The Call-center is a joke. They just try to keep on talking and they try to avoid answering your questions/arguments. They also just hang up during the conversation. They even said that we should book through the official webpage next time.
We are so disappointed of this treatment!