1 month for a seal of glue…
I'm still waiting for a seal of glue shipped 15 days ago for which I have no tracking and no news I just know "that it was shipped and delivered by Combifit". Like others here I tell myself that I Should have looked at reviews before ordering. Not sure I'll venture into after-sales service.
to follow up on your response. I was waiting to have received my order before making a return but still nothing... the package was damaged by bpost who sent it back to you and then no more news... I think the big mistake in all of this it s to believe that it is the customer's responsibility to contact after-sales service to prevent delivery problems. If I have not received anything the sale is not concluded and if at this stage I have to contact you there is a major communication problem in your operating system. The right approach is to spontaneously contact the customer to keep them informed of deadlines. I advise against a little more. I will go up to 2* if I get my seal one day.
Reply from Combifit
Hi Simon,
Thank you for your message.
Unfortunately, we have not been able to ship your order due to missing stock, which we have also informed you about recently. Today, we expect to receive the Soudal Pro 30D Wood Glue (Waterproof) 5kg back in stock. The delivery is expected to take place tomorrow.
We strive to assist our customers as best as we can. For this reason, we kindly ask you to contact us via email (info@combifit.nl) or by phone (0418-638980) in the future so that we can find an appropriate solution as soon as possible.
If you have any further questions, please do not hesitate to contact us.
Best regards,
Team Combifit
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Dear Simon,
Thank you again for your message.
We are sorry to hear that the shipment was not delivered to you due to transport damage.
Unfortunately, your shipment was not returned to us by B-post, so we were not aware of the damage. We will resend the glue to you today, you will have received the new track and trace link by email.
Once again our sincere apologies for the delay.
Best regards,
Team Combifit
