ComfyCouch Ltd Reviews 29

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Ordered the Aston Elegant model which arrived this morning. It's beautiful. The fabric is lovely, soft and velvet like. Would recommend as a seller

Rated 5 out of 5 stars

Magda is very respectful and responded to all my questions without any hesitation. She and David kept me regularly updated about delivery times. The sofa arrived in perfect condition, we assemble it... See more

Rated 1 out of 5 stars

We have been waiting for our custom sofa nearly 3 month after being told it's only gonna take a month to arrive and blah blah. But when I was finally in the UK we were told that the prize is now up wi... See more

Company replied

Rated 5 out of 5 stars

Great experience. Answered all my questions. Love the Bjork khaki colour. Quick delivery and got someone to assemble for me, plus he arrived before estimated time. Thank you 😊

Company details

  1. Sofa Store

Written by the company

"We provide a wide range of sofa models, we assure that you will find something for yourself; we also provide a range of different materials and colours. Our business delivers your sofa right to your door without any hassle, quick and easy delivery!"


Contact info

4.0

Great

TrustScore 4 out of 5

29 reviews

5-star
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Rated 1 out of 5 stars

NOT RECOMMENDING TO ANYONE

We have been waiting for our custom sofa nearly 3 month after being told it's only gonna take a month to arrive and blah blah. But when I was finally in the UK we were told that the prize is now up with a 150£ because of some pure bulls**t! Never EVER have we been told about the price up but the poor customer service kept on assuring us they have told us. I have literally sent emails with screenshots of every single email they have sent to us but AGAIN we have been told that it is what it is . If we want the sofa we need to pay the extra money. And let me tell you about the quality! Well there is 0 quality whatsoever. You can feel all the wood underneath your butt. Literally feels like sitting on wooden pallet and that's it. I would never ever recommend the products of this company.

April 6, 2022
ComfyCouch Ltd logo

Reply from ComfyCouch Ltd

This is a spam review. The case has been open with Trustpilot

Rated 5 out of 5 stars

Great Service !!!

Many Thanks for fast delivery !!!
Super service !!!
Malmo Very comfortable and practical sofa😊
I highly recommend !!!

January 28, 2023
Unprompted review
Rated 1 out of 5 stars

Broken sofa

Initial delivery and service excellent.

2 months down the line chaise side of the sofa begins to come apart (it’s held together by staples). Reported issue to seller in July 22 and took them 2 months to say they will come and fix it with no time scale (I have to wait until they get another order in my area). Jan 23 my sofa is still broken and my last message to the seller ignored. I don’t think they have any intention of coming to fix it.

Highly dissapointed and feel as though I’ve been ripped off. I have been patient and given the seller ample time to resolve the issue but have come to the conclusion that it is not going to be fixed.

Save your money and don’t buy here.

January 20, 2023
Unprompted review
ComfyCouch Ltd logo

Reply from ComfyCouch Ltd

In September after 3 months, You announced an issue with the sofa. Each of our sofas have a 12 month warranty for any product if damage was due to manufacturing fault. Your warranty claim was processed by manufacturer and was rejected as it was a mechanical fault and developed during your use of the sofa. From our good will, we offered to send servicemen regardless to offer support, subject to if they're location was near your postcode. As it's a long distance from our headquaters there hasn't been a possibility to send a serviceman specially to solve the problem for you at this moment in time. We are sorry that you felt disappointed with our product, yet we assure you our priority is our customers and we always try and satisfy our customers to the best of our ability, even in cases where the warranty claim was rejected.

Rated 5 out of 5 stars

Great seller

Great seller, I’m really pleased with my new sofa Metz, I love the fabric and design. Excellent customer service and very fast delivery. Thank you!

November 22, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Answered all my questions. Love the Bjork khaki colour. Quick delivery and got someone to assemble for me, plus he arrived before estimated time. Thank you 😊

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

I high recommend Comfy Couch

I high recommend Comfy Couch. They’re helpful, very friendly, good communication, good price for quality. I am happy with my new u shape sofa bed. The delivery was quickly. Best choice ever😍🥰

September 24, 2022
Unprompted review
Rated 5 out of 5 stars

Magda is very respectful and responded…

Magda is very respectful and responded to all my questions without any hesitation.
She and David kept me regularly updated about delivery times. The sofa arrived in perfect condition, we assemble it very easily and it looks exactly as we expected. High quality and very good material. Thank you for everything! I will definitely buy again from ComfyCouch!

September 22, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality

We ordered sofa beds from this company. We are very happy with the service and quality of the product. Delivery was on time and very helpful staff. Highly recommend.
Thank you will definitely use again 😊

September 12, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect sofa

I am happy with my new sofa. Great quality and fab customer service! Highly recommended.

September 2, 2022
Unprompted review

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