Commas Reviews 

252
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 172 reviews, most reviewers were unhappy with their experience overall. Many customers frequently reported unexpected bank charges, complicated payment disputes, and severe difficulties when trying to successfully obtain promised financial refunds. People also experienced major problems regarding funds being withheld indefinitely and a complete lack of helpful communication from company representatives when attempting to resolve urgent issues. Though some customers faced serious operational challenges, a few reviewers were happy with the helpful staff and responsive support teams available. Consumers additionally noted that the platform provided exceptionally useful payment features, making online transactions remarkably smooth and efficient for growing businesses.

What people talk about most

Payment

Consumers find payment to be ambiguous as experiences vary greatly, with some reviewers praising smooth... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of differing... See more

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. While some... See more

Staff

Clients share satisfaction on staff, highlighting that team members are very supportive and go above and... See more

Refund

Reviewers express frustration with refund experiences, citing delayed refunds, held funds, and denied... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was trying to buy an ETA to enter the UK and clicked on the commas website, the price of the ETA matched the one I was told ( 20 pounds) but after I payed I got charged 143 euros, and did not recei... See more

Company replied

Rated 1 out of 5 stars

These guys are a bunch of grifters peddling a bunch of lies and BS! I spoke to a handful of clowns, Allan, Mike Goodman, and Erik Able who put on a show and tell you this will not cost anything and th... See more

Company replied

Rated 1 out of 5 stars

Representative for Fanbasis asks lots of questions about personal life, talks down to you for not making a lot of money currently. Gets defensive if you ask direct questions. States it's their proce... See more

Company replied

Rated 1 out of 5 stars

SCAM COMPANY, charged a lot of thousands of dollars to my bank account, I had my information stolen somehow and the transaction appears to be under Fanbasis. My bank gave me the number this company ga... See more

Company replied



Contact info

2.7

Poor

TrustScore 2.5 out of 5

252 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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2.7

All reviews

(252)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth & Easy to Use Processor

Fanbasis is by far the best processor out there, super easy to use - the guys at fanbasis take good care of everyone, whenever there is a problem customer support fix really quickly without fail. On top of that really good API and a really easy to use platform. Honestly don't have anything bad to say about them .. that's hard to say when it comes to payment processors.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

The best processor on the market

By far the best processor on the market right now. Been using them for over a year now. Super easy to use and navigate, API blows the competition out of the water, and customer support is top tier - always going above and beyond. I don’t ever leave reviews but these guys deserve the praise

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

I'd rate 6 stars if I could!

I have processed multi 7 figures through FanBasis over the past year without any payment holds or headaches.

Their team is on standby 24/7 for any assistance I may need.

Would highly recommend to anyone launching or scaling high-ticket coaching or low-ticket community.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Shout out to Matias!!

Shout out to Matias, has been extremely responsive and made setting up like a breeze. Fanbasis has by far been the best out of the other options we looked at and what really set them apart was the support throughout everything

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Since the beginning of my experience…

Since the beginning of my experience with FanBasis I’ve had amazing support from Matias one of the representatives. He gave me some crazy valuable insight on how to structure my payment links for my closers. Great team overall, s/o Matias!

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

After they took 700$ from my account to…

After they took 700$ from my account to adjust flight they kept transferring me and putting me on hold. Finally ticket wasn't adjusted and they escaped with the money. These are scam and big cheaters. Be careful. They act professionally to decieve you. Big theives.

April 18, 2025
Unprompted review
Commas logo

Reply from Commas

Hi Rebhi — we’re sorry to hear about the difficulty you experienced. The situation you described doesn’t align with the types of transactions that normally take place on our platform, but we always want customers to feel secure.

If you have a question about a purchase you intended to make through FanBasis, our team is always available at support@fanbasis.com and happy to help with any platform-related concerns.

Rated 5 out of 5 stars

Best Payment Processor

Hands down never experienced a better payment processor for my high ticket coaching business. They literally have INSTANT payouts even on the weekends lol. Incredible team on their end as well always supporting my business on their platform!

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

FanBasis has been fantastic to work…

FanBasis has been fantastic to work with! The platform is easy to set up, payouts are clear and reliable, and everything runs seamlessly. A special thanks to my account manager, Drew, who has been outstanding—always responsive, knowledgeable, and genuinely committed to helping me succeed. That level of support really sets FanBasis apart. I highly recommend them to anyone looking for a trustworthy and supportive payment processing partner!

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with FanBasis was nothing…

My experience with FanBasis was nothing short of amazing! From start to finish, everything was smooth, professional, and exceeded my expectations. Ross and Drew were beyond helpful throughout the process. They consistently went above and beyond to make sure I had everything I needed and felt supported every step of the way. Their knowledge, patience, and dedication truly stood out and made the experience even better.

I would absolutely recommend this company to anyone looking for a team that genuinely cares about their clients and delivers outstanding service. FanBasis has definitely earned my trust and my highest recommendation.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutley fantastic customer service

Absolutley fantastic customer service. Not only is it elite payment processing, but their ability to resolve any problem that comes up is amazing, especially how fast their team attends to the matter. 10/10

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

5 star company

5 star company, excellent suite of effective services, and excellent support from our account manager Andrew. He's been extremely helpful in answering all questions we have, and providing excellent advice regarding areas to advance our business.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

💯 % scam site

💯 % scam site. As soon as I gave them my card information, my bank contacted me saying my card was repeatedly been declined from use at atm’s. How odd how is it being used if I have the card in my wallet.stay away from FANBASIS!!

September 22, 2025
Unprompted review
Commas logo

Reply from Commas

Hi Luke — we take statements like this very seriously. All payments on FanBasis are processed securely through third-party regulated payment providers, and we do not have the technical capability to use or charge your card outside of your authorized purchase.

If your bank reported attempted ATM withdrawals, that activity did not originate from FanBasis, and we strongly encourage you to follow your bank’s fraud-prevention procedures to protect your account.

We are happy to investigate any FanBasis-related transaction if you email us at support@fanbasis.com
with the email or order number associated with your purchase. Our team is committed to security and transparent resolution of any verified issues.

Rated 1 out of 5 stars

This company targeted me for a lead…

This company targeted me for a lead generation marketing. They called on schedule until they got my CC and then they stopped responding. I never received onboarding or passwords to sign in to my account. They immediately started to send me a lead which I followed up and on and even that was bogus. I am supposed to be able to start and stop service and get refunded for bad leads but since I have no way to get into my account and rep is no longer replying...I cannot do that and had to cancel my cc in order to stop them from charging. This is a scam

September 15, 2025
Unprompted review
Commas logo

Reply from Commas

Thank you for your message.

We want to clarify that Fanbasis is not a scam or fraudulent company. We are a service provider that supports independent businesses in offering and managing their services online.

It appears you may have signed up with a seller using our technology. If you did not receive proper onboarding or have concerns about charges, please contact us at support@fanbasis.com with the details of your transaction, and we will help you identify the seller and assist in resolving the matter.

Rated 5 out of 5 stars

Carter was amazing in getting me…

Carter was amazing in getting me onboard

I am yet to use the payment processing capabilities and so will update my review but if first impressions are an indicator of anything.. I am excited

September 10, 2025
Unprompted review
Commas logo

Reply from Commas

Thank you for your kind words! We’re thrilled to hear Carter made your onboarding experience a positive one. We’re just as excited to work with you and look forward to supporting your business as you explore our platform's capabilities.

— Fanbasis Team

Rated 1 out of 5 stars

Worst payment tool iv used in years/SCAM

Worst payment tool iv used in years, big SCAM.
I had issue with my phone number, they told me they'll do manual payouts, even with multi grands, so i could receive the payments in 48hrs.

Now it has been almost a month, nobody answer me anymore, nobody try to find a solution, and they don't want to make a wire. They kept my cash...

SCAM, avoid

August 1, 2025
Unprompted review
Commas logo

Reply from Commas

We want to assure you that Fanbasis is not a scam or fraudulent company. In situations like this, we may request additional information or take certain actions as part of our compliance and security process, which is designed to protect our users and community. Please reach out to us directly at support@fanbasis.com with your account details so we can review your case and work toward a resolution.

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