Commonwealth Bank Reviews 345

Commonwealth bank on the 19th of October had there system take out multiple transactions which in the day and ages for people who live pay to pay in minus in the bank account was unable to buy groceries and fuel which caused alot of stress and technically the bank took your money out of your account without your permission and could not even over compensation as a sorry especially for people who have banking with them there whole life. Very disappointing unfortunately it was a mistake but a mistake that effected alot of people in a very big way especially the cost of the living at the moment this is the last thing I needed especially going into the weekend to celebrate my anniversary with my wife and I had not money in my account.

Around the second week in July of 2024, I applied for this smart mini EFTPOS to make payments easy. It goes through the merchant team.
Once I thought there were so many payment platforms Google, PayPal, email and mobile phone number payments, why do I even need them? Then I thought give it a go. It is October 2024, I am accessing my credit score and file and I see an enquiry from CBA, I check to see and find out if they carried out the credit enquiry. Have spoken to them previous guy acknowledged it was wrong, but he'll get someone above him to talk to me. Lo and behold, some idiot called me telling me, they played me a recording and I said yes. PLEASE STAY AWAY FROM THIS SMART MINI. Ridiculous, is this a credit facility, how dare they do a credit enquiry. I promise to take them on. Google Pay and Paypal pay and all that, do they do credit enquiry before we use their service, hell no, so why send me something for receiving payments and making a credit enquiry?

ive been close to insane nearly all my life these people have profited from helping me lose money and helped make me more sick and as i got more sick they made more after all 25% virtually permanently is very big return for them they helped canaccord genuity take my mothers estate and then they in 2017 helped another company take almost 8000 i realy didnt just lose my own savings as my mother supported me all of my life she had to because most of time i had no money at all i currently have to pay them 50dollars each day

I’m not the only one giving a 1 star review, I feel sorry for Commonwealth banks customers posting here. I never leave reviews but I’ve had enough!!

When it comes to scams & frauds you contact them and they don’t do much to help you.

You wait for days just to get a notification that they were unable to process the dispute you raised which is around $2,000 getting taken from you.

Over the years this has happened to me. I have canceled a few cards which leaves me with nothing(I have kids) until I receive my new card & still NO refund or anything. The process of it all is stressful, they make it seem like the money getting taken from your account by scammers is all your fault.

The options they give you after going through all this is to contact the people(SCAMMERS) withdrawing money from your account?? or go to consumers affair & to go find a consumer protection agency.

Meanwhile money is still getting taking out of your account!!!!!! Nothing has been done to stop this!!!!! You can’t lock your card so scammers can still spend your money and you have no idea what or how because comm bank doesn’t offer the help you need.

Just don't bother going through the stress of it all.

Currently searching for another Bank that has good review ratings on trust pilot. Honest! Customer reviews make it easier for other customers to trust another bank.☺️

Worst bank there is. Customer service is dismal at best. No care or concern that they allow scammers from all over the world to steal your money.
Agents on the phone have no clue. One says one thing then the next says that's not available and says something totally different. YOU ARE PATHETIC!!!

So I went into my local Mildura Vic Branch after making an appointment to follow up on a pre approval for a personal loan that had come up on the online application as charging 19.05% As a long standing customer with an excellent credit rating I asked for a better rate considering 3 other lenders had offered around 12% I WAS REFUSED and told my only recourse was to put in a complaint to the branch manager which I did and was told I would be contacted shortly the same day So far nothing So thinking if they can't be bothered then neither will I and
am contemplating taking my business and accounts elsewhere - Very Dissapointed

Monday 23.09.24
Today visted Comm Bank Haymarket to look into a search for statements re my home loan. This was for Centrelink. My Comm Bank consultant was James. From the outset James went about my search with the utmost professional approach and took all of the stress off me. He found all the statements I required for Centrelink and made me feel valued, not just as a customer but a person. He really cared.
He is a credit to Comm Bank. So thank you James and the great team within Comm Bank.
Kindest Regards Brad Donaldson

Angelina Sacprasith helped me open my Business Accounts. She was very helpful and showed me great customer service today. Angelina made the process easy and she was very polite and very quick at helping me solve the problems I was having. Thankyou Angelina for your time today it's very much appreciated ☺️

Today I went to open new account to the Liverpool branch of the bank for my daughter and I feel the overall experience was up to the top notch . The service and support provided by Antara Dola was excellent. She is very polite and has excellent in side knowledge of all banking.

I am plagued by emails and paper mail from Commonwealth bank asking me to update my tax residency information and to verify my identity in a branch. I have been living outside Australia for about thirty years !

I have not had a Commonwealth bank account since the 1980’s, when I closed it due to their repeated incompetence.

I contacted the Help desk for the Bank and specifically for Commsec, neither was very helpful.

I also had a CommSec account, but this has been dormant for about two years and I have sent two requests to close it - I used their downloaded form by email, as they requested. Both requests have been ignored (no action or response).

Requests by follow-up to provide some response achieve nothing … except a further letter in the post to update my tax residency details or verify my identity in a branch … with no link to the correspondence I have already sent to them.

Avoid this bank like the plague.

UPDATE 30 Aug 2024 : after a formal complaint, my CommSec account has finally been closed.
It remains to be seen if that stops the frequent demands for updates to tax residence.

Terrible service, no empathy or compassion.

Ongoing harassment toward elderly customer at Cabramatta branch in Sydney.
No acknowledgement nor acceptance for the ongoing issues and situations created which have become increasingly distressing and caused anxiety to use the branch
Threats to investigate incoming funds!
Threats to not give withdrawals and then they buckle contradicting themselves
Lies that they need to call the fraud department for a withdrawal and it may take 30mins-1hr to get a reply which still may not enable the withdrawal despite having 24hrs notice
Refusal to withdraw $500 of savings yet the teller constantly is pushing for elder to withdraw cash at ATM inside the branch where $2K per day without any question nor harassment will occur
1 hour in branch to withdraw less than $20K to pay for house repairs despite showing the invoice, photos of the repairs and answers many questions. This involved numerous staff.
Accosted in branch by manager, who without notice and asked to elderly customer to leave and refused to allow withdrawal (again) based on a made up situation. Repeatedly threaten to call security on elder. Caused elder to breakdown inside the branch in front of numerous customers and staff which was humiliating and already stressful due to the anxiety of having to use the only nearby branch after others have been closed
Disclosed sensitive account information to other customers and staff
Internal complaints fell on deaf ears and failed to resolve the snowballing issues or the ability for elder to access her own savings in a safe, stress free manner and prevent further abuse.
Email to CEO - no direct response, instead it was bundled into my external complaint to AFCA, where the bank had a 2nd month to review the complaints, misconduct and abuse. after 2 months of internal review by the special complaints departments at CBA the review outcome was underwhelming. Outcome ignored the bulk of the issues, twisted the context to suit their own agenda, took zero accountability for the issues they created and the failures to review complaints in a fair and reasonable manner. Now the complaint is to be reviewed by AFCA. I encourage anyone having issues with their bank that are left unresolved to complain to AFCA, ASIC and the ACCC. AFCA can help directly and are a free service. ASIC and ACCC need to be aware of what the CBA/Banks are doing to their customers so it can be investigated and hopefully the COde of Conduct updated and regulations to prevent CBA/Bank misconduct.

Bank chose to hide behind security for their repeated misconduct which is unacceptable.
Disappointed that CBA allows staff to abuse vulnerable customers under the guise of security. Disappointed that CBA knowingly and unfairly complete reviews and attempt to transfer blame.
Customer since the 70s. This is the local branch. You’d think the CBA with all their customer focused (fake) marketing could by now be able to identify a local customer of 50 years and know how to treat them with respect and dignity when they choose to bank in branch rather than be constantly pushed onto the internet, ATMs, the post office and phone banking. This is elder abuse and shame on the CBA and all involved.

Poor and poor phone cal service

Scam company

Really bad service, nothing is easy to do. Have to jump through hoops just to change your phone number.

One star is even too much. Should be zero stars
Very narrow minded and useless bank

Extraordinarily bad customer service. In this day and age 2 things are true CBA makes billions in profits every year and I could grow a small beard for the time I spend on hold trying to speak to a human when I need to. Of course they are trying to send us all away from speaking to humans and into AI but they useless attempts at harnessing a virtual assistant leaves me without the will to live. The solution may be to require that anyone from middle management up must listen to their on hold for 2 hours a day for 17 years. I'm not sure that's enough but they will damn well be whistling it for the next 17.

Absolutely tragic. Everytime i call customer service i'm on hold for at least 40 mins and then the line hangs up...