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Rated 5 out of 5 stars

A coworker shared this online clothing store with me. Since then, I have purchased items on 3 separate occasions, and had been being pleased. High quality clothing at a very reasonable price. I get l... See more

Rated 1 out of 5 stars

The clothing and customer service through an email was awful. Do not order from them. If they give you a credit from a previous order and you order again, they will not accept the order back and not r... See more

Rated 1 out of 5 stars

If I could give it no stars I would, ordered basic shorts and shirt Co ord set on 15th April and now nearly a month on have not received the order. Customer service is so slow to reply and don’t have... See more

Rated 5 out of 5 stars

I was pleasantly surprised by Commense as I've not had great luck with direct purchases from oversea companies. Commense clothing quality was much better than expected. Their sizing is EXTREMELY accur... See more

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2.8

Average

TrustScore 3 out of 5

205 reviews

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Rated 5 out of 5 stars

Very nice quality for the money.

Very nice quality for the money.
I needed to return some pieces because they were small. They offered to keep it instead of sending them back and gave me a credit for the full amount so it’s a good option.

February 28, 2024
Unprompted review
Rated 4 out of 5 stars

Pretty good exchange policy

Very nice quality for the money, but I needed to return some pieces because they were a little small. They offered to keep it instead of sending them back and gave me a credit for the full amount so it’s a good option.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Impressed of the quality and customer service

I was so impressed with the quality of the product! High quality and just like the picture! Kuddos to customer service that I received from the staff! Fast response friendly and helpful! They went above and beyond to make sure I was satisfied. I highly recommend Commense to anyone looking for a great affordable clothing with fantastic experience.

February 21, 2024
Unprompted review
Rated 2 out of 5 stars

Poor return policy- they will rob you.

Their return policy is deceitful. They only offer you a partial refund, like 1/3, or store credit for items you don't want. Quality and craftsmanship are also pretty bad for the price. No different than Shein and at least Shein is much cheaper lol Lastly, shipping took me 6 weeks. So this company is a big no no based on my experience.

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

jacket

"I recently had a positive experience with the Commence brand's customer service. After receiving a jacket in the wrong size, they promptly provided a return label and even offered a replacement jacket with a code at no extra charge. I was impressed by their efficiency and responsiveness, and the new jacket I received was of excellent quality. Overall, I'm highly satisfied with Commence's customer service and product."

February 7, 2024
Unprompted review
Rated 3 out of 5 stars

The costumer service is great

The costumer service is great! Quickly helped me with my return. Also, the items were shipped pretty quick. Although,I gotta say I’m disappointed with the material and over all look of the clothes…Tbh it’s the same as shein, even has the same smell to it. Very pricy for low quality. It does look like a high quality store, but, like I’ve mentioned, nothing different from shein,other than, the price tag 5 times more expensive.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Good return process

A good return policy to keep unwanted items rather than ship oversees and have wasted energy sending through packaging, ports, containers... Customer service handled it well!

February 5, 2024
Unprompted review
Rated 1 out of 5 stars

Poor return policy

I ordered a dress in two sizes in preparation for an event. I received the dresses and I just did not feel confident in this particular dress and did not feel the fabric was flattering to my body.

I submitted a return request, sent photos of the dresses to show their condition, the whole nine yards. I received an email stating I could receive a refund in the amount of less than 1/4 the total or less than 1/3 the total in store credit.

I was under the impression that so long as the dresses were in unworn condition and were returned within the return window, there would be no problem issuing a full refund.

Very frustrated by my experience and now stuck with two dresses I do not like and will have to try to sell them.

February 7, 2024
Unprompted review
Rated 4 out of 5 stars

Great Customer Service

I thought the quality of the garment I purchased was much higher quality than expected. I am very impressed with the styles they offer. My only complaint is that the sizing differs. Some smalls were really XS and some were bigger like a medium. I was pleased with customer service on getting my return completed. The response time was adequate and Ines was very helpful. Thank you.

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

This quality of Commense clothing is…

This quality of Commense clothing is such that you wear it once and dispose of it. I had one sweater, (the black on with the white whipsttich) that fell apart during gentle wash, as instructed. They will not provide a full refund, only a small percentage, if you need to return something. Beware and shop elsewhere.

December 4, 2023
Unprompted review

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