Had some trouble with local postal services while traveling, but Joanna was incredibly helpful and responsive throughout the whole process. She stayed in touch, offered clear options, and made sure... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ordering jewellery has never been so easy I came across this amazing brand on instagram and the pieces that they sell are beautiful I would highly recommend. I ordered a necklace and a bracelet and... See more
Company replied
Purchased a chain for my boyfriend as a birthday present, excellent quality and beautifully made! Had some delivery delays due to Christmas and new years but the staff were extremely helpful and assis... See more
I’ve been a customer for ages and really enjoy most of what Common Lines makes. The quality is top-notch, and if something goes wrong, they’re super supportive, offering compensation and helping you f... See more
Company details
About Common Lines
Written by the company
Common Lines
Premium men’s jewellery founded by Irish brothers Adam and Zach Hand.
Common Lines was built on a simple belief: modern men deserve better than outdated, mass-produced jewellery. We create elevated essentials crafted in .925 sterling silver and premium gold vermeil, designed to be worn daily and built to last.
From signature chains and pendants to rings, bracelets and timepieces, every collection is rooted in meaning, craftsmanship and considered design. Inspired by Irish heritage and modern culture, our pieces are made to carry presence without excess.
What began as a direct-to-consumer brand has grown into an internationally stocked label, available through leading retailers including Selfridges and Bloomingdales and many more, alongside our global online community.
Our Principles
- Quality materials
- Timeless design
- Long-term value
We stand behind our products with a lifetime guarantee and a commitment to exceptional customer experience at every stage.
Buy Once. Wear Forever.
Contact info
Ireland
- commonlines.com
4.3
Excellent
146 reviews
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products
I ordered a gold harp necklace from this website and the quality is outstanding. The detail in the necklace is stunning and I’m very happy with the purchase. The order took a little bit so I emailed customer service, Joanna was very quick to contact me back and assure me the product was on the way and it arrived very soon after this.
Between the quality of the product and the customer service, I am very happy and will definitely be ordering again.
April 12, 2026
Unprompted review
The best is Common Lines🔥🔥🔥
January 25, 2026
Unprompted review
Very poor quality.
Very poor quality.
The yellow gold Looks very cheap.
priced far too high.
Returning my items back ti seller
April 12, 2026
Unprompted review
Unnecessarily expansive and light silver but looks good
I liked items. Delivery was quick. Just i would like to see weight before bought them on the webside. They are minimalist, small more than my expectation. And packing was kinda poor. Items arrived into the simple plastic bag that looks so chip when u compaire with price. Last word is I’m happy that they are silver and look stunning even they are so light and fragile.
March 30, 2026
I expected the jersey to be high…
I expected the jersey to be high quality from the price and how they talked about it but it’s super super thin nylon. I thought it would be the same quality and thickness I would get from a jersey I could get from nike or adidas but sadly it feels like it won’t make it 10 washes
March 24, 2026
Reply from Common Lines
Hi there,
Really appreciate you taking the time to share this.
The jersey is intentionally designed using a lightweight performance nylon, more in line with modern lifestyle and summer wear rather than a traditional heavy jersey. Based on our own use and feedback from other customers, quality and durability haven’t been an issue and it’s designed to hold up well over time.
We’re sorry to hear it hasn’t met your expectations, and we hope that as you wear it more, you’ll come to love it.
Team Common Lines
Reply from Common Lines
Hi there,
Thanks for your review and sorry to hear this.
This definitely isn’t the experience we aim to provide. If you can reach out to our support team with your order details, we’ll look into this right away and get you a clear update.
We’ll make sure this is resolved for you as quickly as possible.
Team Common Lines
Reply from Common Lines
Really appreciate this, thanks for the support.
Glad to hear you’re happy with the pieces and the fit 👌🏼
Company’s social team is very engaging
Company’s social team is very engaging, keeping me up to date on when the Eire hat was going to restock. Got the shipment super fast and the quality of the hat is A++++
March 24, 2026
Reply from Common Lines
Hi there,
Really appreciate this, thank you.
Glad we could keep you updated and even better it landed quickly. Delighted you’re happy with the hat.
Team Common Lines
I recently had an issue with an order…
I recently had an issue with an order from Common Lines and I couldn’t be more impressed with how it was handled. From the moment I reached out to their customer service team, they were responsive, understanding, and genuinely eager to help.
Joanna was the team member that helped myself out throughout this process.
My problem was resolved incredibly quickly—much faster than I expected—and the whole process was smooth and stress-free. Joanna kept me updated throughout and made sure I was completely satisfied with the outcome.
It’s rare to come across a company that combines great products with such outstanding customer service. Joanna’s professionalism and efficiency really stood out, and it’s clear that Common Lines truly value their customers.
I wouldn’t hesitate to order from them again and would highly recommend them to anyone looking for both quality clothing and excellent support.
March 27, 2026
Unprompted review
Reply from Common Lines
Hi there,
Really appreciate you taking the time to share this.
Delighted we could get everything sorted quickly for you. I’ll be sure to pass this on to Joanna as well, she’ll be glad to hear it.
Thanks again for the support.
Team Common Lines
Feels great, unfortunately oversized
Feels amazing has nice intricate details.
Only problem is the size, i ordered the small hoping it would fit nicely but it feels like a large fit. Don't want to return it as it is lovely.
If you're a smaller person such as myself (5.2") only buy if you're okay with oversized tops
March 19, 2026
Reply from Common Lines
Hi Matt,
Really appreciate this, thank you.
Delighted you’re happy with the piece.
Team Common Lines
Fabulous brand
Lovely jewellery - and when I had an issue they were super helpful and quick to respond. Definitely recommend!
March 27, 2026
Unprompted review
Reply from Common Lines
Hi Ella,
Really appreciate this, thank you.
Delighted you’re happy with the pieces and that we could help quickly when needed.
Team Common Lines
Bracelet was very nice only suggestion…
Bracelet was very nice only suggestion would be to make them slightly bigger for men of bigger stature
March 10, 2026
Reply from Common Lines
Hey Randy
Really appreciate this, thank you.
Glad you’re happy with the bracelet, and we appreciate the feedback on sizing, we’ll take it on board.
Team Common Lines
I love the quality from the bracelets.
March 9, 2026
Reply from Common Lines
Thank you for the support, we really appreciate it 🙏 Delighted to hear you’re loving the quality.
Nice customer service, bad service
The mail never even reached me. I did not feel like there was direct support, it was either do it yourself or it may eventually move. And no, it was being prepared for delivery like 3 times, and then just got stuck and nothing ever happened.
March 9, 2026
Reply from Common Lines
We’re sorry to hear this and understand the frustration.
This isn’t the experience we aim to provide, and we’ve since made improvements to our shipping and support processes to prevent issues like this. We appreciate you taking the time to share your feedback.
Vintage in the best 1950s style
Vintage in the best 1950s style. Classy and distinctive. Excellent customer service, just like with the product, attention to the customer. Greetings from Brazil!
March 4, 2026
Reply from Common Lines
Thank you for the support, we really appreciate it 🙏
Reply from Common Lines
Thanks so much for the review, really glad to hear you’re happy with the quality and delivery. We appreciate the support. 🙌
2 neckless
Delivery was on time and the package arrived in a beautiful box. The jewelry is delicate and very well designed! My only complaint is that the necklaces are so thin that if you wear two pieces at night, they get tangled up in an impossible knot!
February 6, 2026
Unprompted review
Reply from Common Lines
Thanks for the review and for the feedback, we really appreciate it. We’re glad you liked the packaging and design. We’ll pass your note on to our product team to look into.
Beautiful watches and excellent…
Beautiful watches and excellent customer service. I definitely recommend.
March 5, 2026
Unprompted review
Reply from Common Lines
Thank you for the support, we really appreciate it 🙏 Delighted to hear you’re enjoying the watch.
Company is very attentive and their…
Company is very attentive and their product was beautiful. Highly recommend shopping with them if you are looking for good quality jewlery!
February 14, 2026
Reply from Common Lines
Thank you for the kind words, we really appreciate the support 🙏 Delighted to hear you’re happy with your piece.
Amazing piece of Jewelry
Amazing piece of Jewelry. I have been trying to find a bracelet that compliments my outfits. Very versatile. Will buy more in the future for sure👍
March 1, 2026
Reply from Common Lines
Thank you for the support, we really appreciate it 🙌 Delighted to hear you’re enjoying the piece.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.