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Community Fibre Reviews 

93,112
•
TrustScore 4.5 out of 5

4.7

Internet Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 24,812 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and efficient staff who handle home installations smoothly and answer all technical questions with great patience and clarity. Consumers also note that customer service representatives are exceptionally helpful, providing quick, polite, and clear solutions to various connection issues without unnecessary delays. Some reviewers were not happy with long hold times on the phone and significant difficulties reaching the right department when trying to resolve urgent problems. People also mentioned frustrating discrepancies between the initial information provided by the sales team and what technicians could actually deliver during the setup process.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting helpful, professional, and friendly... See more

Service

Customers had positive experiences with service, often highlighting prompt engineers and fast installations.... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are helpful, patient,... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the entire process... See more

Response time

Consumers find response time to be satisfactory, with many reviewers highlighting that calls are answered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Efaz, the guy who installed all the technical stuff was absolutely excellent. Answered all my questions with patience and clarity. Explained how the equipment worked and the follow-up customer ser... See more

Rated 5 out of 5 stars

Woke up in the morning to find my internet not working. I called CF, and got through to someone immediately! I explained the problem to a very polite and helpful gentleman called Richard. He told me w... See more

Rated 5 out of 5 stars

Naomi was amazing. It took 40 mins on hold and she wasn't able to solve the issue remotely and ended up booking an eng appointment for me. However she kept me updated throughout and was super nice abo... See more

Rated 5 out of 5 stars

I am a very new customer of Community Fibre. A day or so after signing up with the Sales Office, I remembered something I wanted to ask, so I went through to Customer Services and spoke to Lincoln. H... See more

Company details

  1. Internet Provider

Written by the company

We’re Community Fibre, London’s best quality broadband provider and we’re on a mission to deliver faster, more affordable and sustainable connections to this amazing city’s residents and businesses while helping to bridge the digital divide in London communities. We use the most reliable broadband technology you’ll find — 100% full fibre. It’s future-proof, energy efficient, sustainable, and it is up and running over 99.9% of the time with no peak-time slowdowns. With us, you get excellent rated service, unbeatable speeds and outstanding reliability right from the get-go. Why compromise? Switch with confidence to our award-winning network from just £19/month at communityfibre.co.uk

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

93K reviews

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Replied to 99% of negative reviews

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4.7

All reviews

(93,112)

23,443 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Love community fibre

Love community fibre, great customer service (shout out to Lumie who helped me find a new broadband contract) and the internet is great too. I would 100% recommend!

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Sienna was fantastic

Sienna was fantastic! Best customer experience from start to finish! I got a text message the day before from Sienna with information what time they would be coming. Super knowledgeable, friendly and efficient - it only took over 30min to install the internet. And if I have any problems in future I can contact Sienna directly - no more talking to annoying answering machines now that I switched to Community Fiber! Thank you so much Sienna! Customer F-1405

August 11, 2026
Unprompted review
Rated 2 out of 5 stars

Rushed, both Sales & Work operatives

The sales people seemed pushy, rushing through your pre-scripted text no doubt, and the workmen knocked out the electrics, and now we have a horrible cable running around our lobby, when actually a simple power supply in the cupboard would have sufficed which I'm going to have to pay an electrician to adapt, then make good where the cable went, maybe given the option of a re-visit to give us time to get a power supply to where required rather than rushing the job in with out talking through the options.

August 5, 2026
Unprompted review
Community Fibre logo

Reply from Community Fibre

Good morning,

I'm sorry to hear of the poor experience you had with Community Fibre.

I have been able to locate your account, and a member of our complaint team will be reaching out to you shortly.

Thank you in advance for your understanding and cooperation.

Regards
Wendy
The Community Fibre Team

Rated 5 out of 5 stars

Darnelle-Danny W7398

Had an engineer called Darnelle and Danny came to upgrade my broadband to the new Wi-Fi 7 explained everything to me set up was quick and easy all I had to do was enter the password into my devices and up and running very straightforward the engineers were brilliant w7398

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Jordan.

I was having trouble setting up my new router, after roughly 2 hrs and losing the will to live, called the support line and got through to a lovely man called Jordan, he helped me sort the problem out very quickly, he knew exactly what needed doing, we even chatted about the weather while waiting for the lights to change colour. Thank you Jordan, hope the weather warms up for you soon in SA.

August 10, 2026
Unprompted review
Rated 4 out of 5 stars

Good service from Jack but not great…

Good service from Jack but not great from Company in general when we were supposed to give 30 days notice!? Not able to do that when selling a property as no-one knows when exchange and completion will take place. Hefty fine beware.

August 10, 2026
Unprompted review

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