Community Fibre Reviews 

Good service from Jack but not great from Company in general when we were supposed to give 30 days notice!? Not able to do that when selling a property as no-one knows when exchange and completion will take place. Hefty fine beware.

Chyna was very helpful and sorted out my contract very quickly

Amaible and professional advisor who provided the time and care to sort out the urgent issues that I had. Customer service as it should be, Naomi sets the standard. Highly recommended. My thanks for expediting my request and getting me the help I needed that resulted in the resolution of my concerns. Delighted.

** UPDATE TWO

Engineer scheduled between 11am to 1pm. Just called Engineer and he said he "may" be able to get here by 3pm 😡 . Another Community Fibre Engineer attended the property earlier but refused to assist other apartments affected (we all lost service at 1pm on Monday). Community Fibre offer appalling customer service. They have zero respect for customers, offer no urgency in rectifying issues and when an engineer is on site and refuses to help others, treat customers with contempt.

Wendy, who one assumes is a bot and not a human, I am still waiting to hear from you, it's only been 24 hours, maybe you're tired?

I will be switching vendors, Community Fibre offer zero support when something goes wrong. Disgraceful behaviour.

** Update 1 ...

It has now been 27 hours without the internet. Another call to their customer service, located in South Africa required me to climb a ladder, holding my phone in one hand whilst precariously balanced as their operator demanded I had to, again, turn off the modem, remove the "green top" cable, recover the modem and then, when that didn't work, instructed me to get a pin and press the reset for 15 seconds. I did all this, explaining to her I had done this several times before. Her reply was that unless I did it with her on the phone, she was UNABLE TO BOOK A TECHNICIAN!

I have now had an email informing me a technician will come tomorrow between 09:00 & 17:00 and will call either tonight or tomorrow to confirm the time! Let's see what happens.

Interestingly, my earlier review warranted a reaction from Community Business who wanted more information. I provided my phone number and email ....suffice to say, they have not been in contact.

Lost internet around 1pm. Initially thinking it was me, I rebooted thte modem and did all the standard recovery steps, still no Internet. Spoke to our porters who informed several residents have also lost connection, all Community Fibre. It took 2 1/2 hours to get anyone at Community Fibre to answer a call. We were then promised we would receive a text update "soon" and the customer service department would call back " within an hour', neither happened. After another two hours we spent 43 minutes waiting for an operator to answer the phone again. We received generic answers and no solution. Community Fibre offer appalling customer service. The loss of several customers connectivity was acknowledged by them but they refused to classify it as an outage?

It has now been 8 hours and we have no internet, no technical support amd zero feedback from Community Fibre.

We reside in Mayfair.

Tomorrow, I shall be switching to BT.

Community Fibre is a joke.

Jordan was so helpful and even though wasn't able to get my request done straight away, he escalated it and gave me a call back like he said he would. Couldn't have asked for better assistance

Thomas went above n beyond he was exceptional thank you so much

Lewis was extremely helpful and listened and solved the issues I had . Always left happy. Thank you

Elizabeth was a very outstanding and compassionate person towards me, and solved my issue today. She is a true gem for this company.

Amazing service from Shawn John i9923, I have been having difficulties with my Wi-Fi for sometime until Community Fibre sent an engineer out and lucky that was Shawn John i9923. Very polite, respectful and most importantly knew exactly what the solution was to fix my issues. After undertaking what was required he was clear explaining the best set up for my house and what he had done. Very happy with his service and my Wi-Fi has never been better. Thank you!

Great service by calm people Henrique and Erick. They did a great job today by installing new Internet of community fiber with good communication.

I spoke to Tania at Community Fibre, who was very considerate and understanding.
She was a great help and dealt with my issue immediately.

Abby was very helpful in fixing problems

Excellent and timely help when needed the most. Experienced and amiable advisor who provided me with just the support I needed. Very helpful and kind. Highly recommended x

It’s no better or worse than any other provider. Oversold in terms of speed, as is every other service that I have encountered, but still quick enough for most users. One thing that wasn’t mentioned is that the wireless coverage indoors is a meshnet , ie, the hub/ primary node, does not extend the signal around a premises. You need to buy or rent additional nodes that connect with the primary node and increase the coverage. Again, like every other provider, halt truths, smoke and mirrors.

Thanks Khaya for your efficiency and friendliness while helping cancel my contract. You were great!

Steve engineer was perfect

Thomas was supposed to call back i had a good conversation and i was supposed to get an update and never did.

I had a wonderful experience with customer service, Lewis was amazing and helpful, and patient with helping me get back up and running, when my internet was down
He explained the whole process thoroughly and what to do over the phone and now the issue is resolved

Thank you so much Lewis!
Have a wonderful rest of evening and week

Keep up the great work and god bless 🙏😀

They took away my public IP address without warning after having it for 4 years and without a contract renewal, it just happened overnight. They now insist on charging me £4 extra for something I had as part of my package