Companion Animal Wellness Reviews 

57
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable and empathetic staff for providing practical, patient, and sensible advice concerning pet behavior and daily nutrition. Many consumers highlight the exceptional support received through their policy, noting rapid and noticeable improvements in their animals' overall daily lives. People also deeply appreciate the flexible virtual guidance that makes it much easier to understand and communicate effectively with their furry companions. Reviewers mention that these helpful consultations are consistently reassuring, highly professional, completely unhurried, and perfectly tailored to address ongoing challenges successfully. Clients feel truly supported during every session.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their knowledge, empathy, and practical... See more

Service

Consumers find service to be exceptionally positive, describing professionals as knowledgeable, caring, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the reassuring,... See more

Product

Customers had ambiguous experiences with product features like the wellness and nutritional care offerings.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's a great perk for our Waggel pet insurance. Good to know that you can book in with a behaviouralist from time to time if you need a bit of support/guidance with challenging behaviour. We've done t... See more

Rated 5 out of 5 stars

I’d like to commend the wonderful Claire, who we’ve had the pleasure of working with over the past few months. We were introduced to her through our Waggel pet insurance, and she’s been an incredibl... See more

Rated 5 out of 5 stars

We've spoken to Laura twice now for behavioural support. She's been extremely kind, helpful and empathetic on both occasions. This is a really great perk for Waggel health insurance and I'd recommend... See more

Rated 5 out of 5 stars

I was reviewing my terms and conditions due to my puppy having kidney problems and came across this service. My vet had already recommended that I speak to a nutritionist to make sure my puppy gets th... See more


Company details

Written by the company

Companion Animal Wellness (CAW) is a dedicated team of dog and cat behaviour and nutrition practitioners - a first of its kind initiative providing accessible, readily available virtual support for the well-being of companion animals. All our practitioners follow ethical and kind methodologies and are committed to not using or promoting aversive equipment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

57 reviews

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4.8

All reviews

(57)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Very grateful for the CAW service

I’d like to extend a special thank you to Junior Hudson, whose support has been absolutely invaluable, especially when I was struggling with my puppy Lucky’s meals. He provided flexible, readily available virtual guidance that made all the difference, and his expertise meant I didn’t have to rush Lucky to the vet unnecessarily.

Unbeknownst to me, Lucky had ingested some carpet fibres he shouldn’t have, and after he vomited, I was unsure how to proceed.

Before reaching out to Junior, I had turned to good ol’ ChatGPT for support with Lucky’s feeding issues. While it offered some helpful tips and tricks, like warming up the water to encourage eating, we weren’t able to get to the root cause of why Lucky was skipping his meals. Junior, on the other hand, suggested more effective alternatives like using a snuffle mat or feeding from a flat surface. He was also able to explain more clearly why Lucky might be refusing his food. Unfortunately, even after trying all of this, Lucky still wasn’t finishing his meals, and we’re now considering a diet change as the next step.

When Lucky vomited after ingesting the carpet fibre, he also stopped eating his kibble. I asked ChatGPT if and how much I should feed him, but the guidance I received was unfortunately incorrect. Had I relied solely on that advice, I might have left my puppy unfed, which could have been dangerous, as he hadn’t yet passed the fibres. The next day, I contacted Junior, who advised me to feed Lucky a bland diet for a few days and gave me the correct amount, along with the reassurance I truly needed.

At the end of the day, you can’t compare AI to a qualified professional who truly understands animals. Junior’s experience, instinct, and calm, knowledgeable advice were exactly what Lucky and I needed. The service he provides through my insurance has been a real lifeline — professional, accessible, and genuinely caring. Lucky and I are very grateful.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

First session with Deborah

First session with Deborah, she listened to my problems with my 4year old standard schnauzer who I rehomed 4 weeks ago, I needed reassurance that I was using the the correct strategies to help her overcome her problems. Deborah also gave helpful advice about taking her out as she is very stressed in the outside world. I will have more sessions as time goes on

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Help with our barky dog

We have had two online chats with Deborah so far - to help us with our very cute but barky cockapoo. She has patiently listened and given lots of really helpful advice on how we can nurture a calmer less reactive dog and a quieter life for us and our neighbours. We are already starting to see some progress through the strategies and actions she has given us - even after only a couple of weeks. Thank you Deborah! We are very grateful!

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

I had my first meeting with Deborah…

I had my first meeting with Deborah Smith today and she made me feel so much better about the situation with my 8 month puppy who has become very aggressive and guarded with spaces and food.

I was really worried about what to do, having sleepless nights and stressful days, I had also used some tactics I found online but when I spoke to Deborah turns out these were the wrong things to be doing!! Deborah has given me the first steps and advice for this week, and today I have already seen a difference, so I think with continued work and meetings my boy will be his happy self again!

100% would recommend people to speak to Deborah or one of her colleagues as the advice online (TikTok, google, Facebook etc.) is not correct, and everyone should seek a professional to help with their dogs behaviour when needed.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Holly was amazingly helpful

Holly is without a doubt an expert in her field and her advice has helped me manage my German shepherd's biting and treating me as prey within one day! No new bites or bruises to my legs and arms. This is a really excellent service. I would not have believed that trying to sort out such problems online would work. Thank you Holly.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Barking in night

Holly was amazing extremely helpful. My adolescent Rottweiler was waking in the night and barking for hours her suggestions had our problem solved within 5 days

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Severely anxious toy poodle

I have a 3.5yr old toy poodle who suffers from severe anxiety, excessive barking and sometimes, more recently, aggression. At a total loss and not sure what to do, I found I had access to animal behaviourists and nutritionists through my pet insurance via Companion Animal Wellness. I booked and spoke to Holly the same day and she gave me so much time, patience and amazing advice in just one session. She recommended I speak to Lauren, the nutritionist who was equally knowledgeable and helpful and I've just had another great session with Holly.

In just 3 days, I already feel we have come on leaps and bounds. I have a much better understanding of how Teddy has been feeling and how I can help him overcome his stressors.

I am so grateful for both Holly and Lauren's help and expertise. I am finally feeling a bit of hope that we can help our dog to live a much less stressful and much more calm life.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Companion Animal Wellness

We have used the Companion Animal Wellness service a few times now provided through Waggel. We have spoken to dog behaviour specialist Junior. We have had a very positive experience and feel very happy and privileged that we can access this specialist service as part of our plan. Junior has provided guidance, insight and specific practical advice for our Labrador who has some ongoing anxieties. We appreciate being able that to access this support as and when needed also.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Holly has been amazing - she takes the time to listen, explains her advice in an easy-to-understand way. Her advice has been spot on and helped tremendously with our dog.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Holly was excellent at answering all my…

Holly was excellent at answering all my questions and even helped find ways to work around some things I had issues with! Extremely friendly and knowledgeable even asking me to book an extra session in a few weeks time to give her an update on my pooch Dexter

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Holly is a miracle worker

I've been working with Holly and she's nothing short of a miracle worker. Despite sitting dogs for years and having had a rescue at home, I recently rehomed a dog and was not prepared for how drastically different the experience would be. Amidst the mountains of advice floating on the internet, Holly's guidance on how to manage the specific situation of my dog was such a great help! She has always been available to check in and guide me through this stressful time.

April 13, 2025
Unprompted review
Rated 5 out of 5 stars

Holly has been a great help

Holly has been a great help with my 2 year old reactive miniature dachshund. I honestly thought before working with Holly that dachshund cannot be trained, and it’s just the way they are. Once we introduced Frankie, our dachshund puppy, Queenie’s reactivity got worse and to the point it made waking them unpleasant and as she was so reactive and we could not calm her down.

Since working with Holly over the past couple of months, she has educated me on how to work with Queenie to reduce her stress levels and improve her tolerance levels using positive reinforcement training. She has become a happier and a more tolerant version of herself and I am very happy with her progress so far and will continue with the training. I could not of got to this point, without Holly’s help, so thank you!

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great,

Was at a loose end with trying to sort our dogs separation anxiety. This was the ideal way to approach it, we have received fantastic advice and are being guided step by step by Holly our expert with weekly video calls. She is very knowledgeable and friendly and helping us enormously with her advice and instructions. Would totally recommend this service to anyone in a similar situation.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Session

A really useful session with a very knowledgeable advisor - we were given some very useful tips and various products were suggested. Overall a very worthwhile and informative session. Would certainly use this service again. Well done.

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent dog behaviourist

Had multiple behaviour sessions and I can already see some massive positive changes. The advice is easy to follow with some tips and tricks to help make your pup progress. Highly recommend!

December 2, 2024
Unprompted review

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