Rory was terrific to deal with. His product knowledge enabled him to answer all of my questions easily. Through his manner he inspired confidence for me to change energy plans which I had been thinkin... See more
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Review summary
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Reviews shaping this summary
Nicholas (my support person) was super knowledgeable about everything I enquired about... from how NBN uses bandwidth for speed/function to price-service comparisons across brands, etc. I also like ho... See more
I was a little skeptical at first as I hadn’t tried an online service like Compare Broadband before but after speaking to the loveliest customer service representative all my worries were eased! I be... See more
Diana is the best! I didn’t think it would be so quick and easy to set up my internet but here I am ready to surf the web ☺️ also I’m so happy that I got a plan that’s cheaper than what I was afraid i... See more
Company details
Written by the company
Compare Broadband is a free service to help you find the right broadband plan. If our website doesn't answer all your questions then our friendly Melbourne based staff can. Call 1300 763 813.
Compare Broadband
Written by the company
- Free broadband comparison service
- Independent and free broadband advice to help you find the right plan for your household needs.
- Locally operated call centre
- Melbourne based broadband advisors
- Open hours
- Monday-Thursday 9am to 8pm Friday 9am to 6pm
Contact info
Level 1, 14 St Kilda Road, St Kilda, 3182, Melbourne, Australia
- 1300 763 813
- info@comparebroadband.com.au
- comparebroadband.com.au
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 24 hours
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My call was answered immediately
My call was answered immediately. The customer service representative was able to answer my questions and explain the process simply. It took up very little of my time and produced an excellent outcome.
August 3, 2026
Expertise + Service
Customer service, expertise of the market and plans, spent time to understand my needs and provided a fit for purpose product.
August 3, 2026
Samuel displayed great understanding…
Samuel displayed great understanding and patience, he put his great customer service on display and helped me out, he wasn’t pushy and just allowed me to reach out to him when I was ready to make the switch.
August 1, 2026
Henri was very helpful
Henri was very helpful, he was so easy to talk to. Help me find the best internet for me. Great service, couldnt get any better.
August 1, 2026
Don’t don’t don’t use this website
Don’t don’t don’t use this website. These people are scammers. I was only checking if there was cheap internet as cost rising. But moved from superloop for the same plan to uniti. Uniti what a bollocks internet service. These guys scammers, they moved such a way I am paying 95 dollars to superloop even after moving to uniti as the process was not done properly: I am working with superloop to revolve this myself. When I called compare broadband, they apologies and promised they will fix it but after 20 days no phone call. Bastards.
July 19, 2026
Unprompted review
Reply from Compare Broadband
Hi Vijay, there are a couple of things to unpack here. Having reviewed the phone call, advice and follow up, there are two things we did incorrectly that contributed to your poor experience: 1. we should have explicitly told you to call Superloop and cancel your existing service 30 days before the changeover (this would have avoided the double billing) and 2. when you did come back to us for help, our customer service follow-up failed. That is not good enough. Unfortunately we can't influence your experience with Uniti as they are responsible for delivering your Opticomm service. They actually own the Opticomm network, so if the connection is not up to standard they are best placed to rectify it.
I understand this won't help you, however we have provided all agents with additional training on the cross over from retailers to ensure double billing is avoided. As a gesture of goodwill, I will ensure you are not out of pocket for the double billing and will compensate you the $95 you had to pay Superloop. I will arrange for our accounts team to send that this week. We will email you directly in relation to this.
I sincerely apologise for your poor experience.
Kind regards,
Compare Broadband Customer Support
Responded to my online query promptly…
Responded to my online query promptly and made very sensible suggestions regarding my home internet. Answered all my questions clearly which helped me decide to move providers.
July 13, 2026
Hours Wasted Fixing Someone Else's Mistakes
My experience with Compare Broadband and their recommended provider, Superloop, has been extremely frustrating.
Compare Broadband initially helped me sign up with Superloop, but somehow connected my internet to the wrong address, despite me providing the correct address on the application. I then had to spend my own time contacting Superloop to get their mistake corrected.
Unfortunately, dealing with Superloop has been even worse. Their phone system repeatedly directs you to an online "live chat", but it's not a real person, it's an AI chatbot that is unable to resolve anything beyond the most basic issues. After wasting a significant amount of time with the chatbot, I eventually got the address corrected.
Now I've discovered I've been overcharged, and I'm back to trying to contact Superloop again. I've called three separate times, waited on hold for over 30 minutes each time, and still haven't spoken to anyone. Every call ends with a message telling you to use the live chat to speak to a "real person", which is simply not true. It's just the same ineffective AI bot that sends you around in circles.
What should have been a simple internet connection has turned into hours of wasted time because of errors and poor customer service. Based on my experience, I would not recommend using Compare Broadband's recommendation of Superloop.
July 10, 2026
Reply from Compare Broadband
Hi Craig,
Thanks for leaving your feedback. We're very sorry to hear that your order was submitted with the incorrect address and that your experience trying to resolve this with Superloop didn't get any better.
Having reviewed the application, we confirmed the wrong address was entered due to human error during submission. If there is still a problem, we'd like to help get it sorted.
Our customer service team will call you tomorrow before midday to confirm the status and to help expedite things with Superloop if this is still required. We will also discuss compensating you for your first month of service due to the terrible experience, which really is not the standard we normally deliver.
Kind regards,Compare Broadband Service Team
Not sure what you need, these people are very sure.
Very helpful and informative. Gave me exactly what I required, I've tested it product and it work perfectly for my needs. Thank you.
July 9, 2026
Easy to deal with and saved me money
Easy to deal with and saved me money, with added extras
July 8, 2026
Compare has enabled a smooth transition…
Compare has enabled a smooth transition to new energy and communications providers that supply service at lower costs to my previous suppliers.
The Compare customer service operator was knowledgeable, efficient, patient and I appreciate the result achieved.
July 12, 2026
Thank you Compare Broadband
The consultant was knowledgeable about the internet provider options we discussed and guided me through the process with a friendly and professional manner. This was helpful and reassuring in what was a stressful situation and we now have 🤞a reliable solution. Thank you Compare Broadband.🌟🌟🌟🌟🌟
July 9, 2026
Very easy and informative by the staff
Very easy and informative by the staff. Clear instruction.
July 11, 2026
Great service!
July 11, 2026
The representative Henry knew what he…
The representative Henry knew what he was talking about.Easy to understand and processed it quickly.
July 9, 2026
Easy to talk to
Easy to talk to, talked me through my options, arranged call back times and processed everything easily.
July 9, 2026
The sales rep was very good
The sales rep was very good, I was informed that I need to provide 30 days notice to my previous provider. However by the end of my phone call with the sales rep, my internet was disconnected; the new provider was unable to assist with the new connection which took the entire evening, despite my modem was unlocked. Subsequently I was told i need a new modem, but the one I was advised to purchase cost between $5-$600 by the new provider. In the end I went back to my previous provider and was back online within 1 hr this morning. .
July 9, 2026
Reply from Compare Broadband
Hi WM,
Thank you for taking the time to share this feedback, and I'm sorry your switch didn't go as planned.
We reviewed the call and can confirm the correct transfer date was captured, but a processing error caused the disconnection to take effect immediately instead. That was our mistake, and we're sorry for the disruption it caused.
On the modem: compatibility and setup vary between hardware, so it's hard to predict whether it'll be plug-and-play or more involved. That should have been explained clearly on the call, and it wasn't.
We're glad you got back online quickly with your previous provider. We'll use this to tighten up both our transfer process and how we set expectations on modem compatibility going forward.
Kind regards,
Compare Broadband Service Team
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