COMPARE CHEAP AIRPORT PARKING  Reviews 

If I could give zero stars i would -
Company they set me up with to collect my vehicle was 'simple parking'..on calling them they claimed they were owed thousands by compare parking and wanted me to pay again, which I refused to do (possible scam)...i had to pay daily rate of over £300 in total. And compare parking wont even refund me the initial £70 cost and are now not responding to further emails

The worst service ever. Booked my car with comparecheap airport parking for the 15th to the 22nd september from heathrow terminal 2. On return my had excess mileage of 98miles and fuel loss of 166. As per my car tracker it was moved few times. I Rang customer service was told to email normal response is 3 days which l did on the 22nd. I havent heard any reponse from them even an acknowledgement of my email. I tried to call several times no answer. The drop off driver was very rude kept saying l am just a driver.
They cant be with trusted with your vehicle. I will never use them again

Excellent service

Service is very satisfactory.

Excellent service from start to finish . Will surely use again

Excellent service with very affordable prices.Highly recommended 👌

I don’t know about the previous complaints but I’m using this company absolutely very good service I’m using again no complaints

⭐⭐⭐⭐⭐

Excellent service from start to finish! The booking process was easy, the prices were very reasonable, and everything was handled professionally. The staff were friendly, helpful, and punctual. The parking and airport transfer were smooth and stress-free.

I would definitely use Compare Cheap Airport Parking again and highly recommend it to anyone looking for affordable and reliable airport parking.

Very smooth service, friendly staff and quick collection on return. Everything went well and I’d happily book again

SCAM - AVOID this gift that didn’t give and that doesn’t keep on giving!

I previously wrote a negative review as this firm left me completely high and dry. Luckily my credit card provider found my evidence very compelling and reversed the charges for this parking that did not exist.

This firm keeps on challenging my bank about the charge reversal but I am absolutely prepared to go to Court. They also send messages saying I have reviewed the wrong firm - I absolutely have not!

Advice to anyone booking parking….please use a reputable firm. Avoid those with a string of bad reviews!

Can you give zero stars? Followed their instructions to the pick up point and no-one there. Phoned and they were very difficult to understand and on a bad line. Eventually found them, not easy. During the drive to the terminal the driver was regularly using a hand held mobile.
On return, as instructions, called when we had passed through immigration and baggage and waited in the agreed spot at Terminal 3. During the call I confirmed we was outside. It was evening and quiet. After 45 minutes waiting we phoned and they said they were waiting for my call! Eventually turned up and claimed they had been twice before and but we had been carefully watching for them. They had not called to check where I was waiting if they were there looking for us. The driver was quite rude to us and not at all apologetic.
STAY WELL CLEAR!

Apalling! Handover for Meet and Greet on arrival was fine. Expecting a 20 minute wait on collectiin 4 weeks later, we were kept waiting for 2 hours for my car to be returned. 15 phone calls later, the driver appeared and simply handed the key over and walked away - no greeting or apology of any sort.

Today - 10 weeks later - I needed to park in short stay. My car was blocked from entry. On calling for help, I was told I had an outstanding parking bill of £2744. According to Heathrow parking, my car had never left the parking garage and I owed £98 per day! Do be careful people. I now have to work with the police to resolve this.

I have used loads of airport parking services over the years, but this company (Compare Cheap Airport Parking) and their operator (Parkinn at Heathrow near the Novotel Hotel) are a complete and utter cowboy outfit. There is a reason they are cheaper than the competition—they cut every single corner.Here is exactly what happened during my nightmare experience:

Zero Communication & Last-Minute Relocation:
I originally made a booking for an entirely different car park. I was never notified of any changes. It wasn’t until the actual day of my arrival, when I rang them up, that I was casually told the car park on my confirmation was no longer being used.

Complete Chaos On-Site:
Following their phone instructions, I drove to the alternative location they gave me. It looked like a completely normal car park that was drastically over-parked. There was absolutely no organization whatsoever.

Hidden Fees & VAT Tricks:
Because of their massive mix-up, time was not on my side and I was rushing to catch my flight. I was told I could pay the airport drop-off fees for both ways right then to save time. When I returned, I paid the £14 charge, only to find they tacked on an extra £2.80 for V.A.T. When I tried to sort it out on the spot, I was dismissively told the charge was correct.

Non-Existent Customer Support:
When I called Compare Cheap Airport Parking to complain, they apologised and told me to email them the receipt. I did, and heard absolutely nothing back. I called again a week later and was promised a manager would email and sort it out. Unsurprisingly, that never happened either. They completely ignored me.

Conclusion:
Do not be fooled by their low prices. This business is unorganised, untrustworthy, and has zero customer service. Avoid the stress and the hidden fees—pay a little bit more and use a proper, legitimate parking provider. YOU HAVE BEEN WARNED!
( I tripled checked the above companies, and they are ALL correct - if Compare Cheap Airport Parking had dealt with my concerns this review would never have been submitted in the first place)

SCAMERS !!!!!! STAY AWAY Nobody was there ,1h30 min before flight we had no parking ,avoid at all cost !

I booked through compare cheap airport parking - parking box and unfortunately I had to cancel. A month later and I’m still waiting for a refund. Do not use this company at all, the prices are a lot cheaper for a reason. Total scam

Paid through ‘airport parking finder’
We entered the expected arrival time, we arrived an hour earlier then noted.
We called at 16:00 and followed the instructions in the email to call.
They advised as soon as possible.

16:26, I called again to be told that as we booked at 17:00 they prioritise those on a 16:00 arrival, even though I called as per instructions.
16:26 I was told 20 mins
16:52 called again to be told they were stuck in a queue getting into the car park and will be 7-10 mins
Called at 17:11 where I was told I had booked for 17:00.

They had no interest to take accountability of owning the ‘setting honest expectations’ at 16:00, car arrived with scratches and a chap that walked off as we were trying to explain our frustration to him of waiting 1 hour and 15 mins.
Wouldn’t trust or use them again.

Dreadful. I made the booking because thewebsite promised: "Stress-Free Meet & Greet parking", "5 Star Service", "Quick handover - just 5 minutes" and on return: "We track your flight for delays, car delivered to terminal in minutes"....well I can assure you that none of that was my experience. When I dropped the car off the process took over 30 minutes and I was given very little explanation or apology for the delay. This added unnecessary extra stress to the beginning of my holiday. However, on my return the experience got so much worse. I had booked some additional time to after my flight was due to land because during the booking process, I noted that the website advised I may be charged incremental costs if I was late, so I wanted to have a buffer in case the flight was delayed. Additionally I saw that they asked for my flight number during the booking process and thewebsite promises that the team track the flight arrival time, so I knew that being early should not be an issue as theteam would have tracked my flight (as most car parking and taxi companies do). I followed the process and ensured I telephoned theteam when I landed to let them know I was about to pick up my luggage. I was then told I was too early, but I should wait in the terminal and I would get a call back in 25 minutes with details about picking up my car. That call did not come so I phoned again. I kept getting repeatedly told it would be "another 20 minutes" and in total I had 34 (THIRTY FOUR!) phone calls with the team and I had to wait with my young family - I have two young children who had to wait in the terminal and car park - for over THREE HOURS before I was finally given my car keys. Over the course of three hours, I was lied to about the waiting time, told it was my fault for booking the return time too late, cut-off and hung-up on countless times on the telephone, told I was behind other customers and other customers had been prioritised, given no explanation or resolution by anybody I spoke with and at no point did anybody say "sorry" or even attempt to apologise. Is this the customer service they normally offer? If so, I don't see that detailed on the company website. What made it worse was that my car hadn't moved since we dropped it off, so it didn't even need to be driven to me, it just needed someone to give me the keys.

Absolutely appalling service – I strongly recommend you Avoid! Avoid! Avoid! booking with this company. They should be banned from operating from all airports.

I booked and paid for a Meet & Greet service, but that is not what I received. Instead it turned out to be drive to the Long Stay car park, waiting for over an hour for someone to meet us to handover the vehicle and unloading luggage and taking a bus to the terminal.

The return was even worse. Had to make over 60 calls before finally getting through to someone. I was told to take the bus to the Long Stay car park, only to find that my car wasn’t there and nobody was available to help. I was left waiting around 5 hours for my car.

There were other families who also booked with this same company and had been waiting longer.

I became so concerned that I contacted the police, and Heathrow Police eventually had to get involved to help recover the vehicle.

A completely unacceptable service and a scam of a company. Should be avoided at all costs. I paid for a Meet & Greet and received something totally different. A very stressful ordeal. Very poor communication, organisation and customer service. I strongly advise others not to book with this company.

Extremely poor return service and serious concerns over vehicle security

I used Heathrow Terminals Parking for a trip from Terminal 5 and, although the outbound process was straightforward, the return experience was absolutely terrible.

After a long transatlantic flight, I followed the instructions and repeatedly tried to telephone the company to arrange collection. Numerous calls went unanswered, leaving us waiting at Heathrow trying to get someone to respond.

When we were eventually collected and taken to the car park, the situation became even more concerning. The staff could not locate my car keys. I was actually left searching through boxes containing numerous sets of keys myself to try to find them.

I eventually found my own keys on the windscreen of another vehicle.

I find this completely unacceptable. Leaving a customer’s car keys in this manner raises very serious questions about the security of the vehicles being stored there. If my keys were accessible on another vehicle’s windscreen, what measures were in place to prevent someone else from taking them and accessing my car?

After paying for a professional airport parking service, I expect my vehicle and keys to be securely managed and available when I return. Having to make numerous unanswered calls and then personally search through boxes of keys after a long-haul flight is simply not acceptable.

I would strongly advise potential customers to think carefully about using this company, particularly if secure handling of your vehicle and keys is important to you.

This wasn’t just an inconvenience — the handling of my car keys was a serious security concern.