Compare Pension Annuity Reviews 

485
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members for providing clear, reassuring financial guidance and keeping them fully informed throughout every single stage of the entire process. Many people also warmly appreciate the remarkably prompt responses, exceptionally friendly telephone manner, and highly efficient service experienced when making their initial online inquiries, speaking with agents, and scheduling consultations. Some reviewers were not happy with certain communication aspects, specifically mentioning rushed calls, repetitive phrasing, or persistent follow-up contacts when they simply preferred receiving basic information without feeling any pressure.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising representatives for being polite,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt assistance and professional advisors... See more

Service

Users describe positive interactions with service, highlighting very fast and clear communication alongside... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting fast and prompt... See more

User experience

Consumers find user experience to be positive, highlighting professional and efficient interactions where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to someone within a few minutes of making an online enquiry. Have an appointment booked with an independent financial adviser on Monday to review my pension options as I am 55 soon ! Many thanks... See more

Company replied

Rated 5 out of 5 stars

I spoke with these people and they assisted me with setting up an Annuity with Aviva through My Pension Expert.It was well explained and they handled the process from initial inquiry to finalising the... See more

Company replied

Rated 5 out of 5 stars

Background - I am 70 years old - receive both a full state pension and a company pension. A third pension with Royal London has been left to grow and stands at a current fund value of £227,000 Since... See more

Company replied

Rated 5 out of 5 stars

Was put onto the Retirement Desk with a view to purchase an annuity I Dealt with Kay Martin who was great in setting me up with what l required she was very professional and her communication skill... See more

Company replied


Company details

  1. Pension Fund
  2. also in
  3. Asset Manager Service
  4. Price Comparison Site

About Compare Pension Annuity

Written by the company

We connect customers to experts who can help them compare rates from the annuity market so they can enjoy a more secure retirement.

ComparePensionAnnuity.co.uk is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

485 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(485)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service

April 29, 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Robert,

Thank you for taking the time to leave your feedback. We’re delighted to hear that you had a positive experience and were happy with the great service you received.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

The advisor was professional courteous…

The advisor was professional courteous and helpful made me feel relaxed but interested in what he was saying.

April 23, 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Alan,

Thank you for sharing your experience. We’re pleased to hear you felt comfortable and well supported during your interaction, and that the conversation was both professional and engaging. We really appreciate your feedback.

Best regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Arbaz was clear with all questions and…

Arbaz was clear with all questions and information submitted and taken.

April 20, 2026
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Reply from Compare Pension Annuity

Hi Brett,

Thank you for your kind comments. We’re glad to hear Arbaz was clear and thorough throughout your conversation and that everything was handled smoothly. We’ll be sure to pass your feedback on to him.

Kind regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Good

Very nice thanks

April 17, 2026
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Reply from Compare Pension Annuity

Hi James,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you had a positive experience. It means a lot to us that things were straightforward and helpful for you.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Efficient and friendly.

Efficient and friendly.

April 7, 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Roger,

Thank you for your review. It’s great to hear you found the service both efficient and friendly. We really appreciate your comments.

All the best,
The Compare Pension Annuity Team

Rated 5 out of 5 stars
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi William,

Thank you for your kind feedback. We’re glad we could assist with your enquiry and provide the help you were looking for.

Best wishes,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

A useful service

A useful service. My adviser was open and transparent. I gained a greater understanding of how to develop my pension.

April 1, 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Chris,

Thank you for your thoughtful review. We’re pleased to hear you found the service useful and transparent, and that the adviser you were connected with helped improve your understanding of your options.

Kind regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Very helpful

April 1, 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good morning,

Thanks for your feedback. We’re glad you found the service helpful. We really appreciate you taking the time to share your experience.

Best regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Agent was patient with my many…

Agent was patient with my many questions, provided all the info I was after and followed it all up with email and package in the post.

April 1, 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Andrew,

Thank you for your review. We’re pleased to hear that your questions were handled with patience and clarity, and that you received all the information you needed.

Warm wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

100% Satisfaction

Within an hour of requesting quote, I was contacted by a company specialising in Annuities. Although quite sceptical at first, after carrying out diligent checks,was assured company were genuine. Annuity was set up within 4wks. Good communication throughout.

March 31, 2026
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Reply from Compare Pension Annuity

Good morning,

Thank you for sharing your experience. We’re glad we could connect you with a specialist so quickly and that everything progressed smoothly with clear communication throughout. It’s great to hear the process met your expectations.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Excellent service

Excellent service, Although at present I chose not to take my pension the advice at time of query and even afterwards with a follow-up call I appreciated all the advice and information provided and would recommend this service to anyone 👍

March 30, 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Christopher,

Thank you for your detailed feedback. We’re really pleased to hear that you found the information useful and appreciated the follow-up. It’s great to know you’d recommend our service.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Efficient

Efficient, clear and concise

March 30, 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Charles,

Thank you for your review. We’re pleased you found the process efficient, clear and concise.

All the best,
The Compare Pension Annuity Team

Rated 5 out of 5 stars
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Anne,

Thank you for your feedback. We’re glad to hear you had a positive and constructive experience, and that the conversation met your expectations.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful

March 27, 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Paul,

We appreciate you taking the time to leave a review. It’s great to know you found the service friendly and helpful.

Kind regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Very friendly and helpful conversation…

Very friendly and helpful conversation to help setup a call with the advisor.

March 26, 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good morning,

Thank you for your kind words. We’re really pleased to hear that your experience was friendly and helpful, and that we could assist in arranging a conversation with an adviser. Making the process smooth and straightforward is always our goal.

Warm regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Helpful and friendly.

March 25, 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Andrew,

Thank you for taking the time to leave a review. We’re delighted that the team was helpful and friendly throughout your call. Providing supportive and clear guidance at the first point of contact is always our priority, and it’s exactly what we aim for when connecting clients to the right financial specialist.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Nice to speak to a 'human' instead of…

Nice to speak to a 'human' instead of all the automated call centres.
Nick listed and supplied the information and contacts I was after.

March 25, 2026
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Reply from Compare Pension Annuity

Hi Clare,

We appreciate your feedback. It’s great to know that Nick was able to provide the information you were looking for, offering personal support rather than automated responses. Delivering a helpful and approachable experience on the first call is what we focus on, as this supports our goal of connecting clients with the right financial specialist.

Kind regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Good advice.

Good to deal with and put me in the right place.

March 24, 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi David,

Thank you for your kind words. We’re pleased that the information provided helped put you in the right place. Our aim is always to offer clear and useful guidance during your first call, which helps us connect clients effectively to the right financial specialist.

Best regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Approachable friendly and no jargon so easy to understand

Clear concise a d to the point

March 24, 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi David,

We appreciate you taking a moment to leave a review. It’s wonderful to know that the guidance you received was clear, concise, and easy to follow. Making the initial process simple and straightforward is our goal, and it’s exactly the experience we aim to provide when connecting clients with the right financial specialist.

Warm regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

It was nice to get through to a human…

It was nice to get through to a human and I was given a straight answer to a straight question.

March 24, 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Joanne,

Thank you for your feedback. We’re glad you were able to speak directly with a member of our team and get a straightforward answer. Ensuring a smooth and personal experience on the first call is something we always strive for, as this is central to how we connect clients with the right financial specialist.

Best wishes,
The Compare Pension Annuity Team

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