Compare Pension Annuity Reviews 

485
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members for providing clear, reassuring financial guidance and keeping them fully informed throughout every single stage of the entire process. Many people also warmly appreciate the remarkably prompt responses, exceptionally friendly telephone manner, and highly efficient service experienced when making their initial online inquiries, speaking with agents, and scheduling consultations. Some reviewers were not happy with certain communication aspects, specifically mentioning rushed calls, repetitive phrasing, or persistent follow-up contacts when they simply preferred receiving basic information without feeling any pressure.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising representatives for being polite,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt assistance and professional advisors... See more

Service

Users describe positive interactions with service, highlighting very fast and clear communication alongside... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting fast and prompt... See more

User experience

Consumers find user experience to be positive, highlighting professional and efficient interactions where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to someone within a few minutes of making an online enquiry. Have an appointment booked with an independent financial adviser on Monday to review my pension options as I am 55 soon ! Many thanks... See more

Company replied

Rated 5 out of 5 stars

I spoke with these people and they assisted me with setting up an Annuity with Aviva through My Pension Expert.It was well explained and they handled the process from initial inquiry to finalising the... See more

Company replied

Rated 5 out of 5 stars

Background - I am 70 years old - receive both a full state pension and a company pension. A third pension with Royal London has been left to grow and stands at a current fund value of £227,000 Since... See more

Company replied

Rated 5 out of 5 stars

Was put onto the Retirement Desk with a view to purchase an annuity I Dealt with Kay Martin who was great in setting me up with what l required she was very professional and her communication skill... See more

Company replied


Company details

  1. Pension Fund
  2. also in
  3. Asset Manager Service
  4. Price Comparison Site

About Compare Pension Annuity

Written by the company

We connect customers to experts who can help them compare rates from the annuity market so they can enjoy a more secure retirement.

ComparePensionAnnuity.co.uk is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

485 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(485)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Free finically advice

I entered my details and Robert rung back within 5 minutes and took down a few more details and asked what I was looking to do etc and arranged a free consultation with a finically adviser and was able to arrange this for my next day off from work and a home visit from the finically adviser so thank you Robert and the will also do a follow up call in 4 weeks later

January 20, 2026
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Reply from Compare Pension Annuity

Hi Allan,

Thank you for your review. We’re pleased to hear that Robert was able to get back to you so quickly and help arrange a free consultation at a time that suited you.

We focus on connecting people with responsive and experienced financial specialists, so it’s great to know the process has been smooth so far.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

I received a phone call within 10…

I received a phone call within 10 minutes of applying online. My details were taken and a meeting arranged. Thank you Ellen.

January 12, 2026
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Reply from Compare Pension Annuity

Good evening,

Thank you for taking the time to share your feedback. We’re pleased to hear you received a prompt call back and that everything was arranged quickly for you.

Providing an efficient and responsive service is important to us, and we’ll be sure to pass your thanks on to Ellen.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

This was my first contact with AFH

This was my first contact with AFH. I spoke to a lady called Rachel who was very helpful and made me an appointment with an adviser.

January 9, 2026
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Reply from Compare Pension Annuity

Hi Graham,

Thank you for taking the time to share your feedback.

Connecting you with the right guidance is at the heart of what we do, so we’re pleased to hear everything was arranged smoothly for you.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Quick call back from someone with some…

Quick call back from someone with some knowledge.

January 8, 2026
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Reply from Compare Pension Annuity

Hi Dave,

Thank you for taking the time to share your feedback. We’re pleased to hear you received a quick call back and spoke with someone knowledgeable.

Providing clear and helpful support is very important to us, so we’re glad you had a positive experience.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

April 2027 Tax changes to Personnel Pension's regarding IHT

Background - I am 70 years old - receive both a full state pension and a company pension.
A third pension with Royal London has been left to grow and stands at a current fund value of £227,000 Since the government are changing how the pension will be taxed in April 2027, in particular, regarding IHT I wanted to investigate the options of an Annuity.
Your people gave extremely helpful advise and in the end it was clear the best option would be to leave the pension with Royal London but set things in motion to take the 25% Tax free cash either in full or a partial withdrawals

December 17, 2025
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Reply from Compare Pension Annuity

Hi Kenneth,

Thank you for taking the time to share your feedback. We’re pleased to hear you found the information clear and easy to understand.

Connecting people with the right guidance is at the heart of what we do, so we’re glad you had such a positive experience.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Didn't know much about the subject of…

Didn't know much about the subject of my enquiry but from the start the advice I got was put over very simply in a way I could understand the person dealt with was excellent in her job with really good info on all my questions so very impressed with this service would recommend

December 15, 2025
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Reply from Compare Pension Annuity

Hi Stephen,

Thank you for your detailed feedback. We’re really pleased to hear that everything was explained clearly and in a way that was easy to understand.

Many thanks,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

Review of Pension advisory service

Quite simply professionalism at its best.

December 5, 2025
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Reply from Compare Pension Annuity

Good afternoon,

Thank you for your kind words. We’re delighted to hear such positive feedback about your experience.

All the best,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Quick response

Quick response, knowledgable informaion and good guidance

December 4, 2025
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Reply from Compare Pension Annuity

Hi Trevor,

Thank you for your review. We’re pleased to hear you received a quick response and found the guidance useful.

We focus on connecting people with responsive and experienced financial specialists, so it’s great to know this worked well for you.

Many thanks,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

Helpful info

December 4, 2025
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Reply from Compare Pension Annuity

Good afternoon,

Thank you for taking the time to leave your feedback. We’re glad you found the information helpful.

Our aim is to connect customers with knowledgeable pension professionals who can explain your options clearly and simply, helping you move forward with confidence.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Surprised to find free advice. …

Pleasantly surprised to find free advice on offer which I was able to access through Compare Pension Annuity. The
Initial conversation was reassuring regarding no pressure to commit.
I felt happy to make a further appointment to discuss my requirements in more detail.

December 2, 2025
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Reply from Compare Pension Annuity

Hi Patricia,

Thank you for sharing your experience. We’re really pleased to hear that the initial conversation felt reassuring and pressure-free.

Our role is to help connect people with trusted pension specialists who can offer clear, initial guidance and support, so it’s great to know this helped you feel comfortable taking the next step.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable

November 29, 2025
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Reply from Compare Pension Annuity

Hi John,

Thank you for your lovely feedback. We're glad to hear that you found the team helpful and knowledgeable.

Our aim is to ensure you’re supported by experts who can offer clear explanations and keep you informed from start to finish.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service

November 28, 2025
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Reply from Compare Pension Annuity

Hi Silas,

Thank you for your great review. We're so pleased to hear that you felt the service was brilliant.

Our aim is to connect you with trusted financial specialists who provide clarity, guidance, and confidence throughout your journey.

Warm regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Mark,

Thank you for sharing your feedback. We’re delighted to hear that you found the experience straightforward.

Our aim is always to make the process clear and simple while ensuring you feel fully supported at each step.

Kind regards,
The Compare Pension Annuity Team

Rated 1 out of 5 stars

Phone call appointment booked for 1.30…

Phone call appointment booked for 1.30 today, 1.45 still no phone call, put off seeing Grand children because of call, won’t be recommending you

November 12, 2025
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Reply from Compare Pension Annuity

Hi Phillip,

We are really sorry that the adviser missed your scheduled call. Someone from our team is trying to contact you to understand what happened and ensure this is resolved promptly.

We completely understand how frustrating this must have been, especially having rearranged plans for the call, and we sincerely apologise for the inconvenience caused.

Thank you for your patience, and we hope to speak with you soon.

Kind regards,
The Compare Pension Annuity team

Rated 5 out of 5 stars

Very informative

Very informative, pleasant manner without being pushy.Seemed to want to help as much as he could.

October 21, 2025
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Reply from Compare Pension Annuity

Good evening,

Thank you for your feedback. We're glad to hear that you found the service informative and friendly without any pressure.

We always aim to ensure each conversation is helpful and tailored to your individual circumstances, so it’s great to know your experience reflected that.

Kind regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Prompt Service …

After expressing an interest to learn more about annuities, I was contacted promptly to gather more information and context.
Once the initial fact find was completed, an initial meeting was scheduled with a qualified and independent financial advisor to discuss my needs and hopefully make recommendations. The initial consultation is free of charge and will provide useful information.

October 22, 2025
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Reply from Compare Pension Annuity

Hi David,

Thank you for sharing your detailed feedback. It’s great to hear that our team was prompt and clear in arranging your initial consultation.

We’re pleased that the process helped you take the first step toward finding independent financial advice that suits your needs.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Clear and simple advice

Clear and simple advice, future appointment booked to fit in with my day off, excellent

October 13, 2025
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Reply from Compare Pension Annuity

Good evening,

Thank you for your comments. We’re delighted to know that you found the advice clear and easy to understand.

It’s also great to hear that we could arrange your appointment at a convenient time as we always aim to make the process as smooth and flexible as possible.

Best regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Informative and helpful

September 25, 2025
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Reply from Compare Pension Annuity

Hi Paul,

Thank you for sharing your feedback. We’re delighted to hear that you found the service both informative and helpful.

Best regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Rapid and thorough

September 24, 2025
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good afternoon,

Thank you for your feedback. We're really pleased to hear that you found the service rapid and thorough.

Our aim is to connect you with financial experts who keep you updated and supported every step of the way, so it's great to know we’re helping you move forward with confidence.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Helpful and personable.

September 8, 2025
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Reply from Compare Pension Annuity

Hi David,

Thank you for your feedback. We're glad to hear you found our service helpful and personable.

All the best,
The Compare Pension Annuity Team

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