Compare Pension Annuity Reviews 

485
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members for providing clear, reassuring financial guidance and keeping them fully informed throughout every single stage of the entire process. Many people also warmly appreciate the remarkably prompt responses, exceptionally friendly telephone manner, and highly efficient service experienced when making their initial online inquiries, speaking with agents, and scheduling consultations. Some reviewers were not happy with certain communication aspects, specifically mentioning rushed calls, repetitive phrasing, or persistent follow-up contacts when they simply preferred receiving basic information without feeling any pressure.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising representatives for being polite,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt assistance and professional advisors... See more

Service

Users describe positive interactions with service, highlighting very fast and clear communication alongside... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting fast and prompt... See more

User experience

Consumers find user experience to be positive, highlighting professional and efficient interactions where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to someone within a few minutes of making an online enquiry. Have an appointment booked with an independent financial adviser on Monday to review my pension options as I am 55 soon ! Many thanks... See more

Company replied

Rated 5 out of 5 stars

I spoke with these people and they assisted me with setting up an Annuity with Aviva through My Pension Expert.It was well explained and they handled the process from initial inquiry to finalising the... See more

Company replied

Rated 5 out of 5 stars

Background - I am 70 years old - receive both a full state pension and a company pension. A third pension with Royal London has been left to grow and stands at a current fund value of £227,000 Since... See more

Company replied

Rated 5 out of 5 stars

Was put onto the Retirement Desk with a view to purchase an annuity I Dealt with Kay Martin who was great in setting me up with what l required she was very professional and her communication skill... See more

Company replied


Company details

  1. Pension Fund
  2. also in
  3. Asset Manager Service
  4. Price Comparison Site

About Compare Pension Annuity

Written by the company

We connect customers to experts who can help them compare rates from the annuity market so they can enjoy a more secure retirement.

ComparePensionAnnuity.co.uk is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

485 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(485)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and helpful in a very…

Very professional and helpful in a very pleasant way.

May 29, 2025
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Stephen,

Thanks for sharing your experience. We're really happy to hear you found the service professional and pleasant.

At Compare Pension Annuity, our role is to connect people with experienced, FCA-regulated financial advisers—so it’s great to know it made a positive impact.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

The whole experience was excellent

The whole experience was excellent. I contacted you guys, initially, just to see if it could work and because it was so easy, I went through the process painlessly. I was given great advice and support throughout the journey and have come out the other end totally satisfied with the result. Thank you for everything

May 28, 2025
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Reply from Compare Pension Annuity

Hi Paul,

We’re so pleased to hear how smoothly the process went for you and that you felt well-supported from start to finish.

Our goal is to connect everyone with the very best financial advice, so it’s fantastic to know that the service helped you achieve a satisfying outcome.

All the best,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

They provided a range of annuity…

They provided a range of annuity quotes, and directed me to a recommended provider.

May 23, 2025
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Reply from Compare Pension Annuity

Hi Don,

We’re grateful for your review – thank you for sharing your experience.

Our goal is to connect people with trusted financial advisers, so we’re glad to hear the adviser you were put in touch with was able to support you with clear options and guidance.

All our best,
The Compare Pension Annuity team

Rated 5 out of 5 stars
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi James,

Thank you for your positive feedback.

Our aim is to connect people with the very best financial advice, so we’re delighted to hear you found the service both professional and efficient.

Many thanks,
The Compare Pension Annuity team

Rated 5 out of 5 stars

Excellent, professional service - far less stressful than I imagined

Had little knowledge of pension annuities so used site for comparison purposes and was contacted by My Pension Expert..
Service was brilliant..
Explained different types of pensions whilst retaining my initial thoughts..
Spoke to a couple of financial experts as part of the service - they were checking & then confirming that my initial thoughts were financially sound.
Found the whole experience far less stressful than I expected and found every person friendly whilst remaining very professional..
Would recommend them to anyone..

May 16, 2025
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Reply from Compare Pension Annuity

Hi Martin,

Thank you so much for your detailed and thoughtful review.

Our goal is to connect people with the very best financial advice, so we’re thrilled to hear that your experience with My Pension Expert was so positive. It’s great to know the advice was clear, supportive, and confirmed your thinking – all while keeping things professional and stress-free.

All the best,
The Compare Pension Annuity team

Rated 4 out of 5 stars
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi John,

Thanks for leaving a review – we always appreciate honest feedback.

Our goal is to provide a smooth and helpful experience throughout, so we’re pleased to hear our response was prompt, though we’re sorry to learn that the follow-up was slower than expected. Your feedback is valuable and will help us improve.

If there is anything else we can do to help, please don’t hesitate to reach out to us at enquiries@comparepensionannuity.co.uk.

With thanks,
The Compare Pension Annuity team

Rated 5 out of 5 stars

Great company

Great company, very attentive. Provided a valuable service

May 9, 2025
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi John,

Many thanks for your kind words.

We’re delighted to hear you found the team attentive and the service valuable. We're glad we could support you on your financial journey.

Kind regards,
The Compare Pension Annuity team

Rated 5 out of 5 stars

Call back

Graham, called to check whether I had been contacted after previous referral, which I had.

May 9, 2025
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Reply from Compare Pension Annuity

Hi John,

Thank you for your feedback.

Our goal is to ensure that everyone who uses our service is properly supported, so it’s great to hear that Graham followed up with you to check everything was progressing as expected.

Best wishes,
The Compare Pension Annuity team

Rated 5 out of 5 stars

Informative and honest

I didn’t in the end get financial advice from Compare Pension Annuity. However the initial conversations were very informative and honest, giving me insight into the complexities of choosing what to do with my pension pot and giving me the basis for further research. It was nice to have a follow up call to clarify that I would not be using them at this point.

May 9, 2025
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Reply from Compare Pension Annuity

Hi Melanie,

Thank you for sharing your kind words and leaving a review.

We’re really pleased to hear that you found the initial conversations informative and honest. Helping people better understand their options and feel confident in their decisions is an important part of what we do. We're also glad to hear you appreciated the follow-up call.

All the best,
The Compare Pension Annuity team

Rated 4 out of 5 stars

All good...

All good.... got what i needed

April 29, 2025
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Reply from Compare Pension Annuity

Hi Bill,

Thanks for your review!

We’re pleased to hear you got exactly what you needed — that’s always our goal. If there’s ever anything else we can help with, don’t hesitate to reach out.

Best regards,
The Compare Pension Annuity team

Rated 5 out of 5 stars

Linked me to a provider who gave me the…

Linked me to a provider who gave me the information I needed very promptly. Excellent

April 24, 2025
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Reply from Compare Pension Annuity

Hi Colin,

Thank you for the great feedback!

We’re really glad you found the information you needed quickly and efficiently. It’s great to know the provider we connected you with met your expectations.

All the best,
The Compare Pension Annuity team

Rated 5 out of 5 stars

Great service.

I had great service and good advice,would recommend .

April 24, 2025
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good afternoon,

Thanks so much for your kind words and recommendation!

We’re committed to helping every customer find the financial advice they need, so we're thrilled you received great service and valuable advice.

All the best,
The Compare Pension Annuity team

Rated 4 out of 5 stars

Impressive

I have been impressed with my experience dealing with Compare Pension Annuity. They have explained the stages I’m going through in detail making it easy for me to understand what my choices are.

April 17, 2025
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Paul,

Thank you for taking the time to leave such a thoughtful review.

We’re committed to helping every customer connect with expert financial advice, so we’re delighted to hear you had a clear and informative experience with us.

Warm regards,
The Compare Pension Annuity team

Rated 5 out of 5 stars

Helpful

Very helpful put me in touch with My Pension expert who gave me the help I needed
Plus followed up today (5 weeks later) to check if I needed any extra support.

April 16, 2025
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Jo,

Thank you for your review!

We’re so pleased to hear that you received the support you needed and that the follow-up call was a helpful touch. It’s great to know our service continues to be useful even weeks later.

Many thanks,
The Compare Pension Annuity team

Rated 5 out of 5 stars

Great intermediary service to get you the right advisor

Contacted this company using an online form. Arbaz called me to discuss my needs and then recommended a local financial advisor who rang me a day or so later. Great service all round. Arbaz rang to check up that I’d been contacted and then a couple of weeks later to see if I’d met the advisor and if I was happy.
Arbaz is friendly, helpful and knowledgeable.

April 16, 2025
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Reply from Compare Pension Annuity

Hi Kate,

Thank you for your detailed review — we really appreciate it!

It’s fantastic to hear that Arbaz was able to provide such a helpful and well-managed service and we were able to connect you with a local financial adviser. We’ll be sure to pass on your kind feedback to him.

All the best,
The Compare Pension Annuity team

Rated 5 out of 5 stars

Pension review

The representative had a good range of knowledge. The initial phone call seemed a little drawn out having to go through the questions.

April 10, 2025
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Reply from Compare Pension Annuity

Hi Colin,

Thank you for your feedback.

We’re pleased to hear you found our team knowledgeable. Regarding the initial call, we always aim to be as efficient as possible while making sure we gather the key details an adviser needs to offer accurate and tailored advice. Striking the right balance between being thorough and respectful of your time is important to us, and we’ll take your input on board.

Thanks again for sharing your thoughts,
The Compare Pension Annuity team

Rated 5 out of 5 stars

Nicholas was very polite and…

Nicholas was very polite and knowledgeable

April 2, 2025
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Tarun,

Thank you for your review!

Our aim is to connect people with the very best financial advice, so it’s great to see that you were happy with our service. We’re glad to hear you found our team polite and knowledgeable.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Responded quickly

Responded quickly

March 27, 2025
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good afternoon,

Thank you for your review!

Our aim is to connect people with quality financial advice, so it’s great to hear you received a prompt response and were happy with our service.

All the best,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

clear advice

March 26, 2025
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Bruce,

Thank you for for your review!

Our aim is to connect people with the very best financial advice, so it’s great to see that you were happy with our service.

Many thanks,
The Compare Pension Annuity team

Rated 5 out of 5 stars

Annuity

Found a good very good company My Pension Expert who have proven to be very helpful and professional in handling my transfer of a pension fund to an annuity.

March 17, 2025
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Philip,

Thank you very much for taking the time to leave a review.

Our goal is to help every customer find the financial advice they need, so it’s great to see that you were happy with the company that we connected you with.

All the best,
The Compare Pension Annuity team

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