Compare The Bathroom LTD Reviews 

I personally am not quite sure why there are so many negative reviews. I ordered a duo toilet basin sink on the 22nd January 2023 and contacted them by email on the 26th January for a delivery date, within 12 hours Catherine replied asking me to call the next day and they would be able to confirm a date and time. The following morning the delivery company called me asking me for a preferred time for my delivery on the 27th January. I chose the afternoon and it duly arrived well packaged, everything in that should be for full fitting and undamaged. So I have no hesitation in providing a 5 star review.

Items late and damaged, do not buy for them.

Really poor customer service, I’ve contacted them several times now to send assembly instructions for the duo sink / toilet 2 in 1 unit, and now they’ve got the money, they are just ignoring my messages.
Avoid using this company.

I didn't install the radiator valves I ordered for a few months, and when I came to install them I had been sent the wrong items. Obviously a genuine mistake from the company (proved by the receipt) but they refused to help and shut down my messages each time - despite still selling the items I had been sent in error, so they could have put them back in stock. Very, very poor customer service.

Worst company ever. toilet arrived broken but would not replace unless I paid £35 to ship the replacement part!
Opened a dispute with paypal they then threatened me with court action!
Very rude and threatening customer service. Avoid at all cost!

Don't bother!!!

Long delays for delivery despite chasing several times. The basin was too big for the vanity unit. Because we told them more than 30 days after delivery (due to delays with our builder having the shower room ready) they wouldn't replace the item for free or offer a refund. They told me I'd have to pay £35 for the item to be collected. Despite the issue being their fault. No one ever answers the phone on the contact number they supply... don't bother, rubbish company.

I have a leak from a faulty valve on my shower. My plumber has been trying to get the part for a year without success. The first person he dealt with got sacked and he can't seem to get anyone else in the company to do anything about it. Meanwhile, i have a permanent leak and I'm on metered water, so it's costing me money.

Excellent service they was a delay in dispatch when I checked. So I contacted them and they were very help full sorted the problem and my RAK toilet was dispatched overnight and received the next morning.
Excellent service well packaged on a pallet the delivery driver gave excellent service as he help me with unpacking and checking for damage all OK

Please please do not buy from this company , the worst I have ever dealt with . I ordered a toilet and sink from them , it came and when I opened it no toilet seat was with it , I got in touch and they said I had to pay for the seat as I hadn’t notified them . Well I did and they still are saying I have to pay for a seat . I brought this toilet in good faith and it is there fault no seat was with it . But they are vile and can see now shy they only have 3 stars . I am surprised they have that many awfull stay clear .

ABSOLUTELY DISGUSTED... no wonder this Co. Haven't responded to reviews for such a time on here. I bought a bathroom basin and cabinet recently. The 2 doors had a massive gap in between them so I asked for replacement. They said this was normal, their photographs said the opposite. There was no huge gap showing on thesewhich they asked me to adjust it couldn't be adjusted to close the gap, so I asked 4 refund, received 1 label despite 2 items, to return at MY EXPENSE by ROYAL MAIL. Who sends huge heavy parcels by post. They won't refund me unless I pay for the cost of return and I shall be taking it up with PayPal. I will never buy from. Them. Again.

I wish I looked at reviews before ordering. Stay well away from this company. Do not take responsibility for anything. My bath turned up without the legs/brackets took 10 day to arrive after the bath. What a joke. Had to constantly chase it up. When put in formal complaint I was told they will not take responsibility for it and They think that it is acceptable to wait that long to get the rest of my delivery as they didn’t give me set date for delivery. So when you get confirmation that your delivery will be delivered don’t be supervised if it’s not all there. But that’s not their fault. I would stay away use different company.

I have bought 2 bathroom suites from compare the bathroom on ebay and both arrived on time and with no damage.
I however managed to damage the front panel of a toilet unit while I was installing it and wrote to them asking if I could buy a replacement panel rather than a complete unit. The customer service I received was fantastic and I was supplied with a new panel which they removed from another unit. When I asked how much I would be charged was told that as I had to wait for the panel to be delivered I would not be charged.
I cannot recommend them highly enough, and will certainly be using them again if I have a need to. Don't believe the negative reviews, they are a first class company.

Horrendous company,

Cheap Chinese rubbish, parts missing,

Extremely long delivery time, rude lady on there customer service telephone number,

Avoid at all cost,

Having read the reviews on here, but decided their rating on eBay was perfectly adequate, I decided to purchase a Whirlpool bath, panel and screen from Compare The Bathroom as a single package. Before doing so I contacted them to ask some questions. These questions were answered promptly and professionally. On later inspection of their page on eBay, some of these questions were already answered, had I looked properly! Apologies! The bath has arrived today, 6 days after I placed the order which is well within their timescales. It was extremely well packaged and I have removed all packing to inspect for damage (there is none). Additionally the bath has arrived with all advertised components and is the correct model (11 jets and light). The finishing of the jets, the cabling and pipe work looks extremely tidy and well done. So far, there has been nothing to cause alarm (other than the other reviews on here). I won't be installing it for a few weeks but I just wanted to add some positive feedback as I feel their score on here doesn't warrant the level of service and quality I've received thus far.

Excellent products and excellent service, highly recommend, customer service was faultless, don’t believe all the negative feedback, my transaction was perfect, thanks again for all your help

Purchased walnut 550mm moritz base unit ,ordered on the 18th Feb arrived 26th Feb 2021.What arrived was a white unit not what i had ordered.
Tried up to now by sending emails and phone calls ,still no answer now contacting Paypal for refund bathroom on stop plumber sent home now extra cost because of this company.Should have believed reviews.

Ordered 11jet bath with side and back panel. 1st delivery was damaged 6 jet bath, no panels. Had to send plumber away and the company reordered for me but I would have to wait until the following week for another. Email advising delivery would be Thursday, Thursday afternoon email saying no delivery will now be tomorrow, therefore booked plumber. Delivery today, opened bath only 6 jets again. Emailed to advise but at 4.30 doubtful I'll have response and continuous phone calls and voice messages as they never answer on the telephone number. Would never order from them again, out of pocket had to pay plumber and without bath for daughter with additional needs for over a fortnight so far. Very unhapoy

Bought 11jet bath wrong brackets supplied fobbed off that the plumber has to make brackets poor plumber has to carry metal fabrication workshop with .Then told i need a carpenter to make a support for pump .One of the worst companys out there avoid them

Purchased 3 wall hung toilets with frames (6 items altogether) over 2 weeks ago. Only 1 item arrived, and have spent almost a week trying to get an answer from these guys as to if/when I can get the rest delivered. These people have no customer service number or contact. This has cost me delays and expenses in fitting a bathroom. They clearly haven't got the stock or staff to handle basic orders - AVOID!

Same as other complaints about them. Back to wall toilet unit was faulty and the tap leaked ruining the cabinet. Refusing to exchange and customer service none existent - said it was our fault for not noticing immediately - the leak was so slight unless you stood and watched it for half an hour you wouldn’t notice - I don’t know about anybody else but I don’t have the time to waste watching a brand new tap for half an hour on the off chance it leaks. In addition the tap doesn’t even reach into the basin so has never actually been used!! They sell cheap and nasty products and have zero customer service - spend your hard earned money elsewhere!