The rent increases are insane. My unit rent went to $365 if @ late $452. Shady practice. Had an issue with staff and was told no corporate number. District manager never called back. Stay away.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
So the address on Allegheny is somewhat 50/50. U you Do you have people like Britt who will go above and beyond her, you can’t cheat it where it comes from Service and it’s really not even a big pro... See more
Personal service and help at the facility are great, but the frequent rent increases are not. We are a nonprofit organization that has a tight expense budget and the way too frequent rent increases ar... See more
I rented storage unit at #255 Allison Park, Pa this week. As soon as I opened the door Kelly behind the counter greeted me immediately with a smile. We discussed what I was interested in and she s... See more
Company details
About Compass Self Storage
Information provided by various external sources
Compass Self Storage LLC and its affiliates are proud members of the Amsdell family of companies (Amsdell Companies) headquartered in Cleveland, OH. In over 85 years of doing business, the Amsdell Companies have been active in several billion dollars worth of real estate ventures. Compass Self Storage is committed to providing an exceptional product and top-notch service to our customers. By taking a customer-centric focus and combining it with a national management scope, Compass truly makes self-storage easy for their customers.
Compass Self Storage has locations across the United States, in both metropolitan and suburban markets. Compass proudly strives to make the moving and storage process easier for all of its’ customers, by providing self storage, moving, packing supply and truck rental solutions. Compass Self Storage provides a convenient solution for both business and residential customers, and offers many modern amenities and features to help enhance the customer experience. Compass Self Storage continues to seek out quality self storage properties, development and conversion opportunities in select markets as part of their ongoing acquisition and growth program.
Compass Self Storage has locations across the United States, in both metropolitan and suburban markets. Compass proudly strives to make the moving and storage process easier for all of its’ customers, by providing self storage, moving, packing supply and truck rental solutions. Compass Self Storage provides a convenient solution for both business and residential customers, and offers many modern amenities and features to help enhance the customer experience. Compass Self Storage continues to seek out quality self storage properties, development and conversion opportunities in select markets as part of their ongoing acquisition and growth program.
Contact info
2.0
Poor
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best of the best
The staff is top notch. They went above and beyond in helping us with our move into storage. Cannot day enough about their customer service!
December 13, 2019
Unprompted review
Boxes oh my!!!!!!
The sales office and ALL the people who work at the Nocatee Location are so friendly, helpful and nice. The storage units themself are very clean and a great value for what you get.
December 13, 2019
Unprompted review
Great customer service!
December 13, 2019
Unprompted review
Friendly service in the office
Friendly service in the office. Easy to move into the unit and everything is clean. The only thing that I think can be improved is adding more carts or making sure every building has a cart every day.
December 13, 2019
Unprompted review
The older lady at the desk is…
The older lady at the desk is awsomevery knowledgeable , helpful all of the above
December 13, 2019
Unprompted review
Personal service and help at the…
Personal service and help at the facility are great, but the frequent rent increases are not. We are a nonprofit organization that has a tight expense budget and the way too frequent rent increases are extremely hard on us. We have been renting one or more units at the facility since before Compass took it over. We have a perfect payment record. That should be worth something.
December 13, 2019
Unprompted review
We were looking for a clean well kept…
We were looking for a clean well kept storage facility and Compass is just that.
December 13, 2019
Unprompted review
Great friendly service.
December 13, 2019
Unprompted review
The staff is very professional the…
The staff is very professional the storages and facility is clean.
December 13, 2019
Unprompted review
Friendly
Friendly, knowledgeable staff. Clean, secure property. Just what I was looking for.
December 13, 2019
Unprompted review
Jennifer is the absolute best!
December 13, 2019
Unprompted review
team is very friendly and organized.
December 13, 2019
Unprompted review
Great service
December 13, 2019
Unprompted review
Class act...completely professional.
December 13, 2019
Unprompted review
Love the service I received 😊
December 13, 2019
Unprompted review
Love Compass Storage!
Friendly, helpful staff, clean and safe facilities, I love renting here!!
December 13, 2019
Unprompted review
Very simple, customer service.
Very simple. Customer service. To all of us who rent storage on a regular basis, sometimes as a part of our business, we tend to build a working relationship with the employees who staff these places. A centrally located, clean, well lit, secure, and easily accessible storage unit are things we expect to find when searching for the right place. I have definitely found all of that at Compass on Cortez. The main reason I stay and rent multiple units at times is because of Rich and Rob. They totally get what customer service is all about. Sometimes I feel that is a lost art. If you have rented at other places and feel like you are just another number paying the rent, you will not experience that here. Yes, corporate entities tend to be cold, heartless and greedy. That is true. The one saving grace this place has are the guys behind the counter. Highly recommend.
December 13, 2019
Unprompted review
Easy to work with to get the best rate…
Easy to work with to get the best rate for my storage needs.
December 13, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.