The rent increases are insane. My unit rent went to $365 if @ late $452. Shady practice. Had an issue with staff and was told no corporate number. District manager never called back. Stay away.
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See what reviewers are saying
So the address on Allegheny is somewhat 50/50. U you Do you have people like Britt who will go above and beyond her, you can’t cheat it where it comes from Service and it’s really not even a big pro... See more
Personal service and help at the facility are great, but the frequent rent increases are not. We are a nonprofit organization that has a tight expense budget and the way too frequent rent increases ar... See more
I rented storage unit at #255 Allison Park, Pa this week. As soon as I opened the door Kelly behind the counter greeted me immediately with a smile. We discussed what I was interested in and she s... See more
Company details
About Compass Self Storage
Information provided by various external sources
Compass Self Storage LLC and its affiliates are proud members of the Amsdell family of companies (Amsdell Companies) headquartered in Cleveland, OH. In over 85 years of doing business, the Amsdell Companies have been active in several billion dollars worth of real estate ventures. Compass Self Storage is committed to providing an exceptional product and top-notch service to our customers. By taking a customer-centric focus and combining it with a national management scope, Compass truly makes self-storage easy for their customers.
Compass Self Storage has locations across the United States, in both metropolitan and suburban markets. Compass proudly strives to make the moving and storage process easier for all of its’ customers, by providing self storage, moving, packing supply and truck rental solutions. Compass Self Storage provides a convenient solution for both business and residential customers, and offers many modern amenities and features to help enhance the customer experience. Compass Self Storage continues to seek out quality self storage properties, development and conversion opportunities in select markets as part of their ongoing acquisition and growth program.
Compass Self Storage has locations across the United States, in both metropolitan and suburban markets. Compass proudly strives to make the moving and storage process easier for all of its’ customers, by providing self storage, moving, packing supply and truck rental solutions. Compass Self Storage provides a convenient solution for both business and residential customers, and offers many modern amenities and features to help enhance the customer experience. Compass Self Storage continues to seek out quality self storage properties, development and conversion opportunities in select markets as part of their ongoing acquisition and growth program.
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2.0
Poor
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Great customer service from the…
Great customer service from the personnel that work at the Gibsonia, Pennsylvania location.
December 12, 2019
Unprompted review
CUSTOMER SERVICE IS EXCELLENT.
CUSTOMER SERVICE IS EXCELLENT.. KELLEY JOHNSON IS VERY PROFESSIONAL AND EXCELLENT CUSTOMER RELATIONS
December 12, 2019
Unprompted review
Erin was very helpful from the very…
Erin was very helpful from the very beginning
Great personality. Erin even suggested to help with reservation for a moving truck.
Very supportive and professional.
I would recommend her. Thank you for asking.
December 12, 2019
Unprompted review
Nice and quick
Nice and quick. Great service. Told us everything we need. Show us three different units.
December 12, 2019
Unprompted review
My experience at Compass Self Storage…
My experience at Compass Self Storage was great. Amber and Radford at the Belmont Avenue location were very professional and very helpful. The storage areas are very clean and safe. I would definitely recommend this place as a resource for your storage needs.
December 12, 2019
Unprompted review
The entire transaction was smooth and…
The entire transaction was smooth and quick.
December 12, 2019
Unprompted review
Clean facility and personable staff
Clean facility and personable staff! Top drawer!
December 12, 2019
Unprompted review
Very clean facility and the staff are…
Very clean facility and the staff are super to deal with... go out of their way to help with anything you need!
December 12, 2019
Unprompted review
Compass self storage is a great place…
Compass self storage is a great place for your vehicles and whatever you want to store they are very nice employees and helpful the storage is clean and the parking lot is level and no potholes and also clean.
December 12, 2019
Unprompted review
Compass was so helpful and TIMELY
Compass was so helpful and TIMELY. I came in needing storage same day and they were able to help me get a unit (for a great price) and they even had U-hauls on site. I'd recommend them anytime.
December 12, 2019
Unprompted review
Wonderful staff and excellent prices
Wonderful staff and excellent prices! I will definitely encourage people to use Compass in the future.
December 12, 2019
Unprompted review
Always a pleasure to do business with…
Always a pleasure to do business with Compass. The staff is very accommodating and we are pleased with your service.
December 12, 2019
Unprompted review
Friendly staff
Friendly staff, secure and clean facilities! Can’t ask for more in a storage facility
December 12, 2019
Unprompted review
Location of unit
The office ladies, are wonderful. No complaints. I am not comfortable with the location of my unit, however. I wish it was lit up better. My unit is next to the road, and tho it is fenced in, it is still nerve wrecking when I have to go to the unit in the evening hours. Sadly, it is not always safe at night.
Other than that, I have no complaints.
December 12, 2019
Unprompted review
Top notch storage facility.
They had the storage facility I needed available when I needed. The unit was easy to get to, clean, the door worked well and the area was well lit for night access. The best thing about this place was the polite, helpful staff that assisted me not only with the storage unit but with truck and trailer rentals as well
December 12, 2019
Unprompted review
Great service and mostly clean…
Great service and mostly clean conditions!
December 12, 2019
Unprompted review
The overall experience has been good.
December 12, 2019
Unprompted review
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