Complete Physio Reviews 

2,275
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the staff for their incredible professional expertise, dedication, and completely tailored treatment plans that truly support personal recovery journeys. Customers also deeply appreciate the warm, welcoming environment and the exceptionally clear, helpful explanations provided throughout their ongoing therapy sessions. Some reviewers were not happy with the communication and felt the overall care received fell far below acceptable professional standards. A few people also mentioned experiencing a frustrating lack of proper follow-up, poor results, and medical procedures that completely failed to help their condition.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as highly professional,... See more

Service

Users describe positive interactions with service, highlighting thorough assessments and clear explanations... See more

User experience

Customers expressed deep satisfaction with their user experience, highlighting tailored treatment programmes... See more

Customer service

Consumers express deep satisfaction with customer service, praising staff for being thorough, empathetic, and... See more

Product

Reviewers highlight great satisfaction with the product, noting that it is completely tailored to individual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex Manos is an exceptionally talented leader, with a keen commitment to meet his client where they are in their physio journey, and craft a thoughtful plan towards healthy and lasting mobility. He h... See more

Company replied

Rated 5 out of 5 stars

I have visited the clinic twice and met Chris who is brilliant who has on both occasions evaluated and recommended the correct treatment . I would highly recommend him and his team Achille

Company replied

Rated 5 out of 5 stars

I had a bad fall on to my back and honesty didn’t know what to do until a friend literally saved me with her Complete Physio recommendation. The level of expertise is extremely high and the well cho... See more

Company replied

Rated 5 out of 5 stars

Lexi Tanase at Complete Physio is an amazing physiotherapist. Incredibly knowledgeable and genuinely dedicated to finding solutions that actually help. She has helped me with multiple injuries as well... See more

Company replied


Company details

  1. Physical Therapist
  2. Physical Examination Center
  3. Physical Therapy Clinic
  4. Sports Massage Therapist
  5. Sports Medicine Clinic
  6. Women's Health Clinic

Information provided by various external sources

At Complete Physio we are a team of highly specialised physiotherapists and health care professionals with years of clinical experience behind us. From our group of private clinics located across London we bring you The Complete Difference.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,275)

145 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Treatment

Marc has been a fantastic physio throughout the last year. Understanding my complaints with my knee, not afraid to try different techniques and refer to consultant where required. Always thorough with his explanations and detailed workouts whether at home or in the gym.

February 20, 2026
Unprompted review
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Reply from Complete Physio

Thank you for your kind and positive review.

Rated 5 out of 5 stars

I found Matthew Kent an excellent…

I found Matthew Kent an excellent professional physiotherapist his understanding of the anatomy was clear when he used ultrasound diagnostics on my ankle injury I then received shock wave treatment which was administered again very professionally

February 12, 2026
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Reply from Complete Physio

Thank you for your kind and positive review.

Rated 5 out of 5 stars

Complete Physio ... go nowhere else!

Chris Myers is a consummate professional with the added skills of being so open, down to earth and concerned for one's speedy recovery. A superb, bright and friendly set up with many different arms ...

February 15, 2026
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Reply from Complete Physio

Thank you for your kind and positive review.

Rated 5 out of 5 stars

Very straightforward process and…

Very straightforward process and thorough appointment with the clinician from diagnosis to treatment plan. I have been here twice now for 2 separate issues and both times have been great.

February 11, 2026
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Reply from Complete Physio

Thank you for your kind and positive review.

Rated 1 out of 5 stars

Lack of communication and 0 follow-up


I had an examination at this clinic and was told I would be contacted afterward. Despite following up myself, I never received any response. The lack of communication and follow-up was disappointing and unprofessional, especially in a healthcare setting where clarity and responsiveness matter. Unfortunately, this experience has affected my trust in the clinic.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Lexi Tanase- Excellent Physiotherapist

Lexi Tanase at Complete Physio is an amazing physiotherapist. Incredibly knowledgeable and genuinely dedicated to finding solutions that actually help. She has helped me with multiple injuries as well as TMJ issues, and I’ve seen real improvement thanks to her care and treatment approach. She takes the time to assess properly, explain what’s going on, and create a plan that feels tailored to you. On top of being highly skilled, Lexi is also super friendly and easy to talk to, which makes every appointment comfortable. I highly recommend her to anyone looking for an excellent physio.

January 7, 2026
Unprompted review
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Reply from Complete Physio

Thank you for your kind review. We are pleased you are seeing positive improvement and have found yourself an excellent physio. We are truly grateful for your recommendation.

Rated 5 out of 5 stars

Excellent Physio help after minimally invasive bunion surgery

Following my Minimally Invasive Bunion Surgery, I have had excellent help from John Ross at Complete Physio.

I had one physio session with John at the Complete Physio Chelsea clinic and then three subsequent online Zoom sessions from my home. John was very professional and knowledgeable and gave me just the right exercises, advice and encouragement at each different stage of my recuperation.

John was in tune with my needs as a slightly older client, (I’m 71 years young) and was friendly and reassuring. I would have no hesitation at all in recommending him to anyone needing advice and treatment following any similar operation.

My surgeon recommended me to John as being a knowledgeable physiotherapist and I’m very glad that I consulted John for physio treatment following my foot operation.

Shelley Patey, Kenley, Surrey.

September 1, 2025
Unprompted review
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Reply from Complete Physio

Thank you for your kind review. We are pleased you have had a positive and effective experience with us and John at Complete Physio. We are truly thankful for your recommendation.

Rated 5 out of 5 stars

Great experience with David…


I had a great experience with David Gruhl for my Morton’s neuroma. He is extremely knowledgeable and experienced and took the time to properly assess my condition, and clearly explained the treatment plan. I felt listened to and supported throughout the session, and the advice and exercises were very practical. I would definitely recommend David to anyone dealing with foot or nerve pain.

February 1, 2026
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Reply from Complete Physio

Thank you for your kind and positive review. We are grateful for your recommendation.

Rated 5 out of 5 stars

Amazing work - David Luka has been excellent!

I have been seeing David now for a few years now and he is amazing ! Has helped me during my training, recovery with the what and how to do certain exercises. Amazing work !

February 2, 2026
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Reply from Complete Physio

Thank you for your kind and positive review!

Rated 5 out of 5 stars

Exceptional level of medical services with Alexei

My physiotherapist is Alexei. I am very happy to have him as my physiotherapist. He took the time to explain every detail of what is happening, carefully reviewed every aspect of my injury, and thoroughly went through my medical history before providing a detailed diagnosis. I feel I am in very good hands, not only because of his extensive experience, but also because of the genuine care he shows and the exceptional level of medical service he provides.

January 29, 2026
Unprompted review
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Reply from Complete Physio

Thank you for your kind and positive review.

Rated 5 out of 5 stars

Great experience

I have had a few shockwave treatment sessions at Complete Physio the last few weeks. My entire experience so far has been really good.

January 10, 2026
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Reply from Complete Physio

Thank your for your positive review.

Rated 5 out of 5 stars

Professional

Professional, pleasant & expert service. Feel confident that I'm in good hands.

January 22, 2026
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Reply from Complete Physio

Thank you for your kind and positive review.

Rated 5 out of 5 stars

Pain relief from my injury

I started seeing Alex Manos after suffering from an ankle injury at the gym that had been painful and swollen for months. From the very first session, Alex was thorough, knowledgeable, and reassuring.

With a combination of tailored exercises and weekly check-ups, I gradually started to see real improvements. The swelling reduced significantly, my range of motion increased, and the constant pain I had been dealing with finally began to ease.

Alex took the time to explain each exercise and the reasoning behind the treatment, which made me feel confident and supported throughout my recovery. I’m genuinely impressed with the progress I’ve made and very grateful for the care and guidance I received.

I would highly recommend Alex to anyone dealing with a long-term injury or mobility issues.

December 22, 2025
Unprompted review
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Reply from Complete Physio

Thank you for your very kind review. We are pleased you have had a positive and effective experience with us and are pleased you are seeing positive progress. We are truly grateful for your high recommendation.

Rated 5 out of 5 stars

Excellent service

My physio was reassuring and informative and has provided me with actionable steps towards my recovery, that have made a significant improvement on my daily life.

January 20, 2026
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Reply from Complete Physio

Thank you for your kind review. We are pleased you are on the road to recovery and helped to make an impact on improving your day to day life.

Rated 5 out of 5 stars

Great experience

Great experience, well organized, thank you so much. John Ross is a real professional, knowledgeable, nice and easy to talk to. I am now wearing the knee brace that he had prepared for me. It works very well and makes my live much better. One is well cared for at "Complete Physio".

January 16, 2026
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Reply from Complete Physio

Thank you for your kind and positive review. We are pleased we have made a positive impact to your life.

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