Computer Orbit Ltd Reviews 314

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and fast delivery of their products. Customers consistently praise the amazing prices and deals, often finding components cheaper than other retailers. The ordering process is described as easy and well-managed, with many appreciating the quick dispatch and well-packaged items that arrive in perfect condition. Reviewers also commend the responsive staff who provide helpful and specific information, making the overall experience very positive. However, some people were dissatisfied with delivery experiences, citing issues with couriers providing incorrect information, delayed dispatches, or parcels arriving damaged. A few other people also felt that the company's handling of faulty product returns and associated charges was unacceptable, especially when products were tested as instructed.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the fantastic quality and excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the rapid and free delivery... See more

Price

Consumers find price to be a positive aspect, with many reviewers highlighting great prices and value for... See more

Order

Customers consistently note positive experiences with order, praising the smooth online process, efficient... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the amazing, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a monitor at a decent price which arrived promptly. Unfortunately after plugging it in I realised it was defective as there were coloured lines all across the screen. Returned it to Orbi... See more

Rated 5 out of 5 stars

Found this site when looking to build my first custom PC. Amazing prices, along with deals on a couple components I was after! Ordered my motherboard, PSU from here and arrived quickly! Customer supp... See more

Rated 5 out of 5 stars

Reliable and fast service. I bought air cooling from Thermalright with a screen from them. I don't remember the exact model name, but the product was shipped the next day, even though I bought it at n... See more

Rated 5 out of 5 stars

I thought something was missing from my order and contacted Computer Orbit. They were very helpful and said they would send out a replacement immediately. After checking again I found the small item i... See more


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Computer Hardware Manufacturer
  5. Computer Repair Service
  6. Computer Service

Written by the company

Established since 1996 we’re one of the largest & leading independent computer retail stores in the North East. While similar businesses have come and gone, imitated our business model and strategy without success and failed to succeed. We strive to stay ahead of our game; something that is demonstrated by our high reputation. In November 2016 we launched Gorilla Gaming, a brand created by Computer Orbit dedicated purely to gaming with the experience and knowledge of our core business since 1996. A winning combination that has proven to be a great success and a brand that is rapidly growing and expanding worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

314 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing service!

I had an initial issue with my newest PC build and assumed it was the GPU I bought from this company and tried to return it. They did thorough testing and emailed me footage of the testing, concluding there was nothing wrong. Turns out it was a defective motherboard I also bought from them (whoops) but they were able to both ship back the working GPU as well as swiftly ship me a replacement motherboard even though it had been a few weeks since purchase and I only had to pay for the GPU shipment back. The level of testing, prices, knowledgable staff, friendly fast email communications and fast processing of orders is actually unbeatable compared to other popular online retailers who wouldn't even bother with most of that. Will definitely continue to buy from them :)

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

Came in to purchase a Xbox lead but…

Came in to purchase a Xbox lead but forgot I didn’t have Apple Pay on my iPhone I told them that, and the manager came over and gave me the cable for free as we had came from another city on the way up. very good customer service great store overall 👍

December 26, 2023
Unprompted review
Rated 5 out of 5 stars

Fast delivery, delicate switches and stabs were well packed!

Despite buying PC parts for years I never really came across this store before, I did as this time I was looking for keyboard switches which are more peculiar and rare to find in classic online retailers.

I have ordered a few sample switches and stabilisers for my keyboard built, it was dispatched and delivered swiftly; gladly the items were in a protective cardboard box and then again inside plastic bags, excellent protection to safegard pins / structure of stabs.

As soon as I decide which switch to pick I will buy from!

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Order a custom mechanical keyboard from them and the service I received was excellent. I had to contact the customer service team to resolve a minor mix-up with one of the parts in my custom order and the customer service team, especially Ollie who dealt with my issue, was excellent. They arranged a really quick solution to return my item and get it swapped out with the correct part and kept me in the loop of what was going on the whole way. This was especially reassuring considering that this was a Christmas gift so there was some time sensitivity to it. How problems are dealt with by a company is a great reflection of their overall quality and I think that this experience have shown that Computer Orbit are an excellent company. I will be shopping with them again.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Easy, Fast, No issues.

I usually don't write reviews, but I must say that for my first experience, orbit was amazing. Fast delivery, very easy to track my item, and a lovely personal touch with a pack of Haribo in the box.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied

The fastest delivery I've experienced. Ordered an item and it was delivered the next day. Packaging was intact and everything arrived in perfect condition.

November 24, 2023
Rated 5 out of 5 stars

Fantastic

Amazing!

I recently purchased a graphics card and a power supply from this computer shop as both were cheaper here than anywhere else. My items arrived in 2 days via royal mail, with good packaging in the box. They also included a bag of Haribo Supermix which was a nice extra!

Overall, I would recommend Computer Orbit.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Wow wow wow!

Wow wow wow!! What can I say. I’ve been left speechless by the awesome customer service and attention to detail that these guys have displayed. I bought an item for a friend’s birthday. And after mentioning this the team at orbit sent out a birthday card and sweets. In my 8 years of pc building I have never come across a company that cares so much about their customer’s experience. I must say that I will definitely be buying all my tech products from orbit where possible. Special Thanks to Kas for making this possible!!!

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing website!

Simple purchase, Low prices, fair shipping, UK-based, and actually in stock.
10/10 would buy from this seller again.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company very professional…

Excellent company very professional delivery service everything was packed very well to protect the items so it gets to you in perfect order easy to navigate website thanks it’s a five star from me and a very happy pc build cheers.

October 25, 2023

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