Comsource Reviews 105

Great customer service. Always prompt in resolving issues. Friendly and helpful staff.

Comsource is good. Although shame they have to still use infrastructure controlled by Telstra. Comsouce provide pesonal service and promptly. Price point is good, and always willing to discuss options with your telecommunications needs.

I have found the comsource experience positive with our dealings.

I have had a a very satisfying experience with Comsource, always ready to help and answer my questions.
Thank you

We were setting up a Coffee Roasting business and wanted a solution for telephones and internet that can be run without having to install data cabling, etc. and at a good price. Comsource provided all this and our Account Manager provided great service. We had a few issues initially with installation as the property had never had internet supplied but that was more an issue with Telstra as opposed to Comsource, but now that we are up and running our system is working well.

Initial customer service and delivery of the first phone was faultless. When we went to expand the service, things really slowed down, invoices were not sent to us and then it took quite a while for the units to get configured and arrive after we finally did get the invoice to pay. Then after about 4 weeks the whole system fell over because the "4G failover" system was acting as the primary internet connection. The tech support and recovery were excellent however. The issue was that insufficient information was provided as to how the failover would work, no-one asked how our network was configured and no documentation was provided as to how the failover should work. The VOIP service itself is excellent and so is the support team, so I would use these guys again.

Billing issues, equipment issues, refusal to accept responsibility. I wouldn't use them again.

Informative. Reminded me of timing and need to move to NBN. Explained the need for the new hardware and process very well. Answered my myriad of questions.

Very easy to deal with and always available to help.

Quick response to queries. I am always able to get through or received a call back quite quickly.
Thanks

customer service is always top quality- cant fault the service team

Throughout the whole process, Zach has been great in explaining the whole process from switching from ADSL to NBN and VoIP. Also IT was excellent in keeping me informed when things were happening.
Didn't give a 5, only because I wasn't aware that in between switching over, I was paying for old system and new system until it was trunked? over.
Cheers Blair

Whenever I've had a problem with my service Zach has contacted
me and advised when and how the problem would be solved.

Comsource are very responsive and always keep us in the loop if there is a problem. Zach and the team are always accessible and their understanding of our requirements and their systems meant a seamless transition.

Service has been good the only problems we are having is our ping rate is slow along side our speed not being the best. I understand the service being slow is due to NBN and not comsource directly.

Great service, very responsive and saves having to deal with the red tape at Telstra, all of this and you get the same network for a fraction of the price. Comsource works well for all my business needs.

customer service has been great but there have been some down times in the NBN availability

Always available to answer any questions in a professional and timely manner, would recommend.