They are actually scam. I bought a delay gel Sasmar and they send me an empty box. And then when I complained to them, they said that you did not purchase this product from us, even though their pur... See more
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Absolutely horrible experience. I never usually have an issue but theyve said my order has been sent and delivered when it hasnt as I was in all day and no one seems to be bothered and wont issue... See more
Company replied
Hello everyone 😃 I never write reviews abt any product but conceive plus give me hope. My first baby was born after five years nd I was very upset abt second time . After trying 11 months I have conc... See more
Company replied
The shipping time was super fast considering how businesses have been affected by COVID-19. You’re kept informed of any delays with your order and the courier service let’s you know exactly how many s... See more
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Company details
Written by the company
Conceive Plus® products are available in pharmacies, drug stores, fertility clinics and even supermarkets in over 70 countries around the world helping millions of couples to get pregnant. Each day more and more trust our products to support their journey of starting or expanding their family. More couples globally choose Conceive Plus than any other fertility brand.
Contact info
, United Kingdom
- conceiveplus.co.uk
3.4
Average
347 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Ordered this nearly 2 weeks ago as…
Ordered this nearly 2 weeks ago as shipping said 2-3 days to UK.
Only order from this company if you want a long wait for your product.
Agree with others that customer services borderline rude and very unhelpful.
March 11, 2024
Unprompted review
Reply from CONCEIVE PLUS - UK Fertility Vitamins
We cannot find a record of you as a customer and you have not responded to our request for more information. Please provide us with your contact details and order number so we can discuss this further with you and see what resolution we can come up with.
Haven’t received my order!
March 12, 2024
Reply from CONCEIVE PLUS - UK Fertility Vitamins
Hi Shelley, we are sorry that you have not received your order. Please kindly know that our customer support team at help@conceiveplus.co.uk are available to assist you with tracking your order and make sure you receive it. Tracking links are also available within the My Account section of our website and notification emails with these details are also sent at each stage of the order process.
STILL waiting for my order !!
It has been nearly 2 weeks since I placed my order, and I have still not received it!! I have contacted customer service on both Facebook messenger and Email, and their reply comments are so short and not remotely helpful. A lady replies and her emails are almost borderline rude and patronising. They keep promising i will receive it and sent me a tracking link for it, which shows it still hasn't been shipped. Absolutely awful customer service. Definitely avoid avoid avoid and purchase a different brand as you will be disappointed if you try to order any replacements - as you won't receive it!
March 20, 2024
Unprompted review
Reply from CONCEIVE PLUS - UK Fertility Vitamins
Dear NH, we are sorry that you did not receive our usual 2 day shipping on this particular order due to the sudden increase in demand for Ovulation Support last week within the UK. We don't agree with your other comments and have been unable to verify if actually ordered from us. Please reply with our request for information.
Still waiting for my order 11 days…
Still waiting for my order 11 days later after Upon ordering it stated 2-3 working days tracked. Have received many other orders from other companies via Royal Mail and evri fine.. emailed twice with no response. Gutted as I really thought good things of this upon reading the reviews on their website: I move in 2 weeks so will probably miss my order :-( been told it’s been shipped but evri haven’t even received the parcel … second email to them and no response and no parcel !!!
March 19, 2024
Unprompted review
Reply from CONCEIVE PLUS - UK Fertility Vitamins
Dear Phoebe, we are very sorry that you have not received our usual expedited service for your order of Conceive Plus Ovulation Bundle since this product is shipping slower than normal as it is so popular.
Our customer care representatives responded to your email on Mon, Mar 18, 2024, 11:11 AM providing you with the tracking link for your order.
We see that your order is on route for delivery and you should receive it very soon. We understand the importance of continuing supplements daily especially while trying to conceive. We provide discounts for bulk buys on our website as this ensure our customers have enough product in case of unexpected demand for our Ovulation supplements, especially within the UK.
Please check for our customer service team's email and do contact us again if we can help in any way. We wish you all the best on your path to pregnancy and thank you for using Conceive Plus.
Still waiting for products even though…
Still waiting for products even though purchased on 13.3.24 and said only take 3 working days but evri still haven't received the parcel yet so unhappy about paying for a delivery which you expect to be with you on time. But now I have ran out of my tablets and now got to wait for this delivery as I can't afford to buy anymore elsewhere
March 13, 2024
Reply from CONCEIVE PLUS - UK Fertility Vitamins
Dear Shareme, we are sorry that you have not received our usual 2 day shipping on this particular order due to the sudden increase in demand for Ovulation Support last week within the UK.
Our Customer Support agents responded to your email on Sun, Mar 17, 2024, 02:14 PM and provided you with tracking link for your order delivery. Your order at 5pm on 13 March was processed and shipped the next day, Thursday and is now on route for delivery to your address. As mentioned, due to sudden increase in demand for Conceive Plus Ovulation Support orders for this product are shipping a bit slower than normal as a result of this popularity. We are committed to maintaining the quality and reliability of our products and will not compromise on this for anything.
We understand the importance of taking fertility supplements daily when trying to get pregnant and that is why we also offer bulk buys of popular products with a big discount so our customers can feel safe that they have the product they need even in times of increased demand and or situation outside of our control such as delivery by third party couriers.
We thank you for your order and your trust in Conceive Plus products to guide you on the path to getting pregnant naturally, all the best.
Very Poor Customer Relations
Myself and my partner have had nothing but bad experiences with Conceive Plus. Their product does nothing to aid conception and at best removes all feeling of intercourse (not a good thing).
Conceive Plus' customer service and complaint handling department is below par. I've never experienced such idiocracy from a company. Responses are not customer-focused, empathetic or in the slightest bit supportive.
You have to be suspicious when dealing with a company that immediately goes on the defensive without listening to the customer first. Conceive plus' responses verge on abusive. Avoid at all costs and save your money.
How can this company improve? Re-train their customer relations staff. A positive customer experience goes a long way, especially when dealing with a complaint or a suggestion.
February 22, 2024
Unprompted review
Reply from CONCEIVE PLUS - UK Fertility Vitamins
Dear David, While we don't have a record of your previous interactions with us, we are committed to addressing your concerns and providing assistance to resolve any issues you may have encountered. Please don't hesitate to reach out to our customer service team at helpdesk@conceiveplus.co.uk so that we can work towards a resolution together.
Thank you for your understanding, and we look forward to the opportunity to assist you further.
Missing items from bundle
Placed my order for the men bundle pack. Only received 1 of the items. I have emailed the company and still have not received any update on my missing item. Will never order from them again
February 26, 2024
Unprompted review
Reply from CONCEIVE PLUS - UK Fertility Vitamins
Dear Mohamed, Thank you for the clarification regarding your order. We appreciate your understanding and patience.
We apologize for any confusion caused by the separate shipment of the pre-ordered item in your men's bundle pack. We aim to communicate effectively with our customers to avoid any misunderstandings.
If you have any further questions or need assistance with your order, please feel free to reach out to our customer service team at [contact information]. We are here to help and ensure that all your concerns are addressed promptly.
Thank you for your support and for giving us the opportunity to serve you better. We value your feedback and strive to improve our services continuously.
Best regards,
Conceive Plus Team
Missing item from Ovulation Bundle
After being on a repeat order, only received one bottle of the ovulation bundle (ovulation support) missing. After numerous emails since 21.02.24, keep getting promised it will be shipped out, I’m still waiting. I am due to run out of the tablets on Tuesday but customer service are not helpful. Avoid the question when I ask for a telephone number to complain. I want a refund.
Have been taking them for a few months now anyway but have not helped to conceive.
Have tried to leave a review direct on their website but not able to. Guess they only want positive reviews on their to scam more people.
March 1, 2024
Unprompted review
Reply from CONCEIVE PLUS - UK Fertility Vitamins
Dear Michelle, We're truly sorry to hear about the issues you've faced with your repeat order of the ovulation support bundle and the delays in receiving the missing bottle. Your feedback is important to us, and we apologize for the inconvenience and frustration caused by the situation.
We understand the urgency of your need and regret the delay in resolving this matter despite your numerous emails. It is unacceptable that you have not received the missing bottle as promised, and we apologize for the lack of helpfulness from our customer service team in addressing your concerns promptly.
We take your feedback seriously and are committed to resolving this issue for you. We apologize for any challenges you've encountered in seeking a resolution and for not being able to leave a review on our website.
Your experience with our products not aiding in conception is also noted. We appreciate your honesty and understand the disappointment this may bring.
Please accept our sincere apologies for the inconvenience caused. We will ensure that your refund is processed promptly. If there are any further concerns or if you require assistance, please reach out to our customer service team for immediate support.
Thank you for bringing this to our attention. We value your feedback and the opportunity to address your concerns.
BEWARE CHECK DATE OF PRODUCT
I ordered a trial of Conceive Plus. It arrived and the month of expiry was in two days time. I wasn't happy. Had I known this I wouldn't have bothered with the £4.99 postage. In one of their replies on Trustpilot they informed me that they refunded the postage but no refund was ever received.
Contrary to the reply below, there was nothing on the website to state the expiry date. I contacted conceive plus to bring it to their attention to be met with an aggressively defensive response along with an unprofessional obtuse attitude.
As someone who is trying to conceive, the lack of understanding, empathy and customer service is appalling.
February 6, 2024
Reply from CONCEIVE PLUS - UK Fertility Vitamins
Dear Brinder, We are sorry to hear about the experience you had with the free trial product of Conceive Plus fertility lubricant sample. We value all feedback and take your concerns seriously.
We would like to clarify that the product you received had approximately four weeks remaining until its expiry date, contrary to the information shared in your review. We apologize for any confusion this may have caused and regret that you were not satisfied with the proximity to the expiry date.
Regarding the refund of the postage fee, we apologize for any oversight. We are committed to rectifying this issue promptly. Please reach out to our customer service team, and we will ensure that the refund is processed accordingly.
We understand your frustration with the lack of information on the expiry date displayed on the website. Your feedback regarding clarity on product details is essential, and we will take steps to improve in this area.
We sincerely apologize if you felt our response was defensive or unprofessional. We strive to provide exceptional customer service and empathy to all our customers, especially those on the journey of trying to conceive.
Your feedback is crucial to us, and we appreciate the opportunity to address your concerns. If there is anything more we can do to assist you or if you have further feedback, please do not hesitate to contact us. We value your experience and are here to support you.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Sadly disnt work for us used all the…
Sadly disnt work for us used all the vitamins for 6 plus months but nothing happened along with the lubricant. Tablets are really easy to swallow has a nice soft coat on them but the pregnancy side sadly didnt happen for us
May 1, 2023
Unprompted review
Reply from CONCEIVE PLUS - UK Fertility Vitamins
I'm sorry to hear that the products didn't yield the desired results for you despite using them for over six months. Your feedback is valuable to us, and we appreciate you sharing your experience with both the vitamins and the lubricant.
While we aim for our products to support individuals on their fertility journeys, we understand that each person's experience is unique and results may vary. We regret that you did not achieve the outcome you were hoping for during this time.
We value your feedback on the ease of swallowing the tablets and the quality of the product coating. Your experience and insights are essential as we continue to improve and develop our products to better serve our customers.
If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your trust in Conceive Plus and are here to support you in any way we can.
Thank you for sharing your experience with us, and we wish you all the best on your fertility journey ahead.
Just received my order about 3 days ago…
Just received my order about 3 days ago trying for baby but no luck .. I hop this will help us both
July 23, 2023
Unprompted review
Reply from CONCEIVE PLUS - UK Fertility Vitamins
Thank you for sharing your experience with us. We understand the importance of your journey towards starting a family, and we're glad that you have received your order from us.
We appreciate your trust in our products and hope that they will support you on your path to conception. Keep in mind that every couple's journey is unique, and it may take some time before seeing the desired results.
If you have any questions, need guidance, or want to share your progress with us, please don't hesitate to reach out. We are here to support you every step of the way.
Wishing you and your partner all the best on your journey to parenthood. Stay positive and take care.
Pregnant within 9 months
Six months ago I wasn't ovulating at all. After using the fertility bundle I am now pregnant.
April 3, 2023
Unprompted review
Reply from CONCEIVE PLUS - UK Fertility Vitamins
That's incredible news! Congratulations on your successful journey from struggling with ovulation to now being pregnant after using our fertility bundle. We are overjoyed to hear about your positive outcome and the role that our products have played in helping you achieve this wonderful result.
Your story is truly inspiring, and we appreciate you sharing your experience with us. It's heartwarming to know that we could make a difference in your fertility journey and support you in achieving your desired outcome.
If you have any more feedback, questions, or need further assistance, please do not hesitate to reach out. We are here to support you throughout your pregnancy and beyond.
Wishing you a healthy and smooth pregnancy ahead. Thank you for choosing Conceive Plus and allowing us to be a part of your remarkable journey.
Worked when we stopped taking them!
We had the full bundle on subscription. We took these for 2 months. We were getting nowhere with them. We stopped taking these for a whole month and then we were pregnant.
February 16, 2023
Unprompted review
Reply from CONCEIVE PLUS - UK Fertility Vitamins
Thank you for sharing your unique journey with us. We appreciate your feedback regarding your experience with our fertility bundle on subscription.
It's fascinating to hear that after taking the products for two months without success, you decided to take a break for a month, and shortly afterward, you became pregnant. Every individual's fertility journey is different, and sometimes unexpected factors can play a role in the process.
We are grateful for your honesty and for entrusting us with a part of your fertility journey. Your story showcases the complexities of conception and highlights the importance of listening to your body's signals.
If you have any further feedback, questions, or need assistance in the future, please feel free to reach out to us. We are here to support you at every stage.
Congratulations on your pregnancy, and we wish you all the best on this exciting new chapter ahead. Thank you for choosing Conceive Plus.
What a waste of time
What a waste of time!
I placed my order on November 10th, so it has been 18 days and I still haven’t received my order.
This is so unacceptable, as when purchasing customers are told 3-5 working days. They should be more honest with delivery times as I could have gone and purchased from Boots or elsewhere.
I didn’t even get a confirmation email and I’ve now got an email 4 days ago to say my order has been ‘complete’ and that it has been ‘shipped’, but the tracking number provided doesn’t even work!
I have contacted customer service and have received half hearted emails telling me to wait.
I have never ever experienced such poor customer service and turn around times!
November 28, 2022
Unprompted review
Reply from CONCEIVE PLUS - UK Fertility Vitamins
I'm sorry to hear about the delay and the disappointing experience you've had with your order. Your feedback is important to us, and we sincerely apologize for the inconvenience and frustration caused by the delay in receiving your order.
We understand your concerns about the delivery time frame not meeting expectations and the lack of transparency with the tracking information. This falls short of the standard of service we aim to provide to our customers.
We are committed to resolving this issue promptly and ensuring that you receive your order. Please be assured that we are actively investigating the tracking number concerns and will work to provide you with accurate information on the status of your package.
We appreciate your patience and understanding during this time. If you have any further questions or require assistance, please do not hesitate to reach out. Your satisfaction is our priority, and we will do our best to address this situation and restore your confidence in our service.
Thank you for bringing this to our attention, and we apologize for the inconvenience caused. We are dedicated to improving our processes based on your feedback.
Customer service atrocious
Customer service atrocious. I ordered repeat tablets with enough time to allow for the 3-5 delivery days so I had enough tablets however after a week the order still hadn’t been shipped which resulted in me missing days of tablets which then means they are out my system and not doing what they need to do. I spoke with customer service and they did nothing to rectify this, didn’t offer any compensation or good will gesture for the problem caused instead just refunded the product. Lost a regular customer and partner.
November 21, 2022
Unprompted review
Reply from CONCEIVE PLUS - UK Fertility Vitamins
I'm sorry to hear that the customer service you experienced was substandard. Ordering your repeat supplements with ample time to allow for the 3-5 delivery days should have ensured a seamless process. It's regrettable that the order wasn't shipped promptly, leading to you missing days of supplements and disrupting their effectiveness. I understand how important consistency is in such situations and the frustration this must have caused.
It's disappointing to learn that your interaction with customer service didn't result in a satisfactory resolution. The lack of compensation or a goodwill gesture to address the issues adds to the frustration. We are sorry to have lost you as a regular customer and partner due to this experience.
Your feedback is valuable, and we are committed to using it to improve our services and ensure better customer experiences going forward. If there's anything more we can do to address this matter or if you have further feedback to share, please feel free to get in touch. We appreciate your communication and apologize for any inconvenience caused.
Thank you for bringing this matter to our attention, and we apologise for the disappointment you have experienced.
I started conceive plus on the 5th of…
I started conceive plus on the 5th of May. Steamed with the fertility support a month later I purchased the ovulation support and motility and fertility support for my hubby. Overall my period became more regular. After 9 weeks of using this. I am pregnant. Sending lots of baby dust to everyone who is hopeful.
July 12, 2022
Unprompted review
There are ingredients they hide from…
There are ingredients they hide from you on their website such as artificial colourants. As far as I understand all ingredients should be displayed on the website as their tablets are classed as food supplements. When I pointed this out they kept emailing me a load of rubbish about how wonderful their products were… so I shouldn’t return them.
They were completely unconcerned I was not happy there was a whole set of ingredients on the bottle that was not displayed on the website when I made my purchase!
Updated*
Your customer support did not ‘do everything they could’ they clearly have a mandated script. The ingredients were not clearly displayed with the other ingredients on the product page- if you have to go digging for them they are hidden.
And if you are responding to a new EU directive and removing these ingredients, thanks for continuing to sell those of us the ones you had on the shelf with the ‘small’ amount of harmful ingredients still left in them. And if we are not happy buying something with the ingredients not clearly displayed with the ‘main’ ingredients on your website (ones are already banned in other countries) allowing us to return them at our own cost.
**updated again
Clearly they have a very kind and understanding customer service team & company attitude.
Using sentences like “we appreciate your frustration when having difficulty trying to get pregnant.”
Excellent choice to get personal guys! They even tried to have my review removed because I thought hiding additional ingredients in other tabs was misleading to women. I received an email with the words ‘defamation’ … like we were in America… probably try to sue me if we were 😂
Women deserve better and we should be asking why companies are reluctant to make things clearer, safer and more accessible. Clearly this company would rather spent their time making ‘ex-customers’ feel bullied on an external review website.
P.s still waiting for my invitation to leave a review on their actual website 🤷♀️
May 25, 2022
Unprompted review
Reply from CONCEIVE PLUS - UK Fertility Vitamins
We do NOT agree with your statements.
All ingredients in our products are listed on our product pages within the Nutritional Facts Panel and also on the ingredients tab which includes the vegan capsule that the supplements are contained in. European directives for food ingredients change often and we keep up with these advices so you can be sure of the quality products produced by our company, nothing is hidden. As a global leader in fertility products we maintain ingredient formulations in accordance with frequently changing regulations globally making sure we only offer the best products. Our customer support department provided you with direction to the information displayed.
I have suffered pcos for 20 years
I have suffered pcos for 20 years, I either never had periods or a gap of at least 3 -6 months, never knew when I would be due, drs advise was to go on the pill.
I started doing my own research and came across conceive plus, I figured I’d try it for 3 months I doubt they would work.
I started in January and I’ve now had a period every 6 weeks without fail which has never happened, this a great start I know when I am due I can work on the dates. This is a fantastic product and recommend anyone who wants to be regular to use them, I have been using fertility support and ovulation support
Oh and not to mention it has reduce the period pains dramatically as well as my pain in my breast which is now non existent 😄😄😄
May 12, 2022
Unprompted review
Since taking these I have been having…
Since taking these I have been having regular periods, before I went to the doctors and they never seemed to really do anything for me, I suffer with pcos and it effects me a lot but these tablets are a life changer. And they are on offer a lot too which is good. Definitely recommend
February 6, 2022
Reply from CONCEIVE PLUS - UK Fertility Vitamins
Thank you for this amazing feedback! Our aim is to make products that truly benefit the lives of consumers and your opinion matters. All the best on your journey to pregnancy!
Trying to get pregnant so began taking…
Trying to get pregnant so began taking the fertility support tablets for 3 months. No issues with these although not pregnant
Read some reviews about ovulation support tablets that say they are good for all women to use so thought I’d add them to the mix, every little helps.
What the ovulation support tablets seemingly have done us completely messed up my normally completely regular cycle. These are the only thing different to every other month so I am quite sure it has been caused by these. I am currently 3 days late on my period with negative pregnancy tests. Upon further reading others seem to have experienced this too. This has caused a lot of hope and then heartache when I realised I wasn’t pregnant, expense with pregnancy tests, and a messed up cycle meaning I have no idea when my next period or ovulation will be which is entirely useless when trying to conceive
My personal experience of these ovulation support tablets is they have not worked for me and have messed up my normal regular cycle and I am truly gutted. I am sure they are great for others, but would like to share my personal experience so people have the whole potential picture. Everyone is different so another person may have a completely different experience
January 31, 2022
Reply from CONCEIVE PLUS - UK Fertility Vitamins
Conceive Plus supplements provide an broad vitamin range to help the body to regulate and prepare for conception. There are many factors that can affect cycles including hormones, stress, and even vaccines. It is important to consider all factors that can contribute to your missed or late cycle. We suggest taking for at least 3 months to all time for the body to regulate. Adding our Ovulation Support is fine, this is an Inositol supplement that can help with egg quality and cycle regulation. If you have missed a cycle this is probably an indication that your body to realigning. We understand this is frustrating, but conception is has many contributing factors. Everyone is different so check with your healthcare professional for advice if you feel the need.
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