Concord Auto Protect Reviews 394

They SUCK! If I could give less than 1 star I would! They are absolutely horrible! DON'T buy their product! They make you wait 24 - 48 hours to even let you know if they will cover your repair, then they send a crap part. They argue everything... With an attitude! Likely that's because the people on the phone are constantly arguing with customers and shops.. What a mistake! They are a scam!

I had a contract with Concord. I sold the car that the contract covered and then I requested a refund. This was on Jan 9th 2024, I have not received anything and these people will not return calls and when you do get someone live , they will blatantly lie to you.
Today is April 2nd 2024 and I still have not received my refund. I have called and emailed the supposed owner Michael Solomon and he lies to you with empty promises and deflection.
Do yourself a favor and do not do business with these liars and crooks.

*****ATTENTION ALL SERVICE CENTERS*******
Do not work with this company. All of their employees are stonewalling and withholding the payments that they have approved. Our dealership completed repairs on 3/20 and we attempted to to get payment only to find out that they did not intend to pay us until today 3/29. I requested to speak with the a Manager by the Name of Mr. Soloman who has yet to call me back I requested a conversation on 3/22. We waited until 3/29 and low and behold I was told we have to wait until next month to get paid $573. The first person I talked to said it was a power outage, the second person I talked to said that the entire payment department was shut down. Who is the liar today? I would love to know. I really feel like this organization lack the appropriate assets to make the payments that they approve. AVOID AT ALL COST.

Like countless other victims, I was bamboozled by sweet talking salesman Gene Harris. He will make unrealistic promises and concessions, which in hindsight were too good to be true. I was hoping otherwise, but my experience turned out to be exactly like what many other reviewers described happened to them. The very next day after having my credit card charged for over two-thousand dollars, I was shocked to find so many reviews (trust pilot, yelp, google, BBB) detailing horrible experiences with Concord. I contacted them right away to cancel and request a full refund. This was the next day, well within their "30-day" money back guarantee clearly stated on their website. That was one of the reasons why I reluctantly agreed to hand over my credit card info. Gene even said during his call with me, "just lock this great deal in now and if you change your mind or find a better deal, just cancel within 30 days for a full refund, no questions asked." That day, they actually responded that my policy had been cancelled and to expect a refund within 7-10 days. This was stated by Gene Harris, and also verified by manager Steven Turner. It's been well over 2 weeks now and no attempt at a refund has been made. I have repeatedly tried to contact them and they either don't answer, put me on hold, transfer me several times, or hang up on me! They even tried to tell me that they have no record of my policy # or transaction with them! I have started a claim with my bank and filed complaints with the FTC, BBB, Pennsylvania Attorney General, and Philadelphia consumer protection. I have also filed a police report. There are reports going back years of these people defrauding victims. I cannot believe they are still allowed to continue to operate!

They bribed me too take down my review and failed too fix my car as promised.
My first repair was a six hour labor job, rack and pinoin. It wasn't finished for five weeks due to Concord. Second repair, alternator. Took two weeks without my car.. Third repair, the alternator they sent failed. It sitting in the dealership for the past eight plus weeks, and they still won't let the dealer fix it. The part hasn't arrived yet, 8 weeks so far. I'm still waiting for parts from Concord. They seem to always buy the cheapest parts available. Buy the way, I told them what the problem was. As I was an ASE Certified Master Auto Technician, they had me pay the dealer to diagnose it anyway. They didn't believe me. They don't care about their customer's needs. Every time I call, they put me back on hold and hang up on me. It's not worth buying insurance from this company.

If i could give 0 stars I would. I purchased my "premium" plan in November 2021 for $2073.00 on a 2017 MKX. Last December my local Ford/Lincoln Dealer found a needed repair and attempted to call them for almost 2 weeks, continually being told they would get a return call. Finally they did speak with a representative who denied the claim, without an explanation as to why it was denied. Now this dealer has decided they will no longer work with this company. Therefore, I attempted to contact them to say i wanted to cancel my policy as the dealer I take my car to would not honor my warranty. After several phone calls, I spoke to someone who said they would give me just $1000 back, and I should receive this in 30 days. It is now 3 months later and no refund. I again have been attempting to contact them by phone and several emails, and still not response. PLEASE AVOID THIS COMPANY AT ALL COSTS.

Company is a total rip off. Take your money and run. They are all sitting somewhere laughing at all of us who thought it was a legit company.

First an opine regarding a very questionable website's reviews (CarWarrantyReviews.com... which by the way would NOT let me post this review) that appear to be dated in some kind of chronological order all having high (3) 4 Star, (18) 4.5 Stars, (69) 5 Star rated reviews. 🤔Concord has been a horrific experience since purchasing this 5 year, bumper to bumper, $0 Deductible, Platinum policy in 09/2019. Ran and controlled by Michael Solomon (title unbeknown to date as Concord states as of 03/22/24 (know because of another current long ongoing claim) management is being restructured and are untouchable: you must submit an email request to the management board to even get consideration to have a conversation with any management personnel) who "seemly" runs employees as a strict totalitarian leader with apparent explicit instructions to refute all outsourced professional service advisors who don't agree with Concord's cut cost agenda at the customers expense. "Our" handful of claims have repeatedly been a "foot to the throat" tactic towards our various mechanical institutions who are forced to use cheap aftermarket parts, make serious service hour billing cuts to fit an outdated software program used by Concord in this current expensive recessed economy to low ball currently priced service fees, (ie... after obtaining a claim number, service center is mandated to take necessary "TIME" to make diagnostic inspections to validate repairs but at "no charge to Concord" even when the inspection IS related to covered failure .... but the inspection fee "is chargeable to the customer" if Concord deems the inspection fee falls outside a covered failure).... with many days wasted by Concord advisers... (who by the way are not allowed or given outside communication abilities to "speak" concerning any escalated issues with/by customers)....not resolving claims with no rental cars granted after days and weeks (# of hrs needed to repair vehicle must exceed 8 hrs+ respectively for days allowed for rental reimbursement). Concord uses this standard not to pay car rental reimbursement; howbeit actual rentals would not be necessary if Concord actually processed claims expeditiously rather than dragging their feet and balking on repair coverages. (We actually sent a copy of our contract back to them, highlighting coverage responsibilities for them and for the customer and they still refuse to honor their responsibilities but make excuses and twist the written black and white lettering to their narrative) People you have a choice to choose any auto warranty company out there BUT if you want a hassle free experience, quality service and parts for repair, expedited time line for repairs, honor and respect for the customer AND the service technician repair sites ....THIS COMPANY IS NOT A CHOICE you "may" want to consider. I can honestly tell you from experience of our and our repair facilities repeated issues after issues with Concord Auto Protection. I have so much I can say and want to say but we all can agree this has already been an extra long review without even getting into all the specific details. As a consumer it is my opinion, I am fed up with this kind of unchecked bait and switch advertising, shady shenanigan business practices. Trust but verify folks, make sure it's a quacking duck and not a duck call used to bait your unsuspecting pocketbooks. I tell the truth and lie not that I was already warned by Michael Solomon last year, 01/23 of his distain for me after posting a truthful negative Google review regarding these apparent still ongoing practices.

I paid the premium of 2400 dollar and after 3 years when I went to fix the car they were giving me run around for 3 month. The customer service are very rude, they gave a run around too dealer too. I have all the proof and after 3 month they said they gonna pay the dealer in installment.

I just made my first claim and I have yet to get the correct claim number, nor will anyone help me do so. It's undeniable that they are unwilling to look at the claim based on other information such as name and VIN; which one would think would be a more reliable method. That said, no one speaks english as a first language on the claims side and they have hung up on me several times and continually put me on hold. I do not recommend at all.

So very disappointed.

I purchased a Concord Auto Protect plan for my husband's vehicle in 2023. I had read good things and while the price was a little high it seemed worth it. The sales person was helpful, professional and courteous. In fact, when that vehicle was totaled a week later, they seamlessly let me just swap vehicles on my policy, for the one that we got to replace it. I couldn't have been happier.

Unfortunately, the sales experience does not translate to the service experience. Per the contract, "claims are limited to being initiated by you, and not various repair facilities working on your vehicle". However, when I called in the claim, I was told the repair facility had to call it in. No one would even address that this violated the contract terms as written. When I tried to point out what the contract said, I was rudely told they didn't know how the contract was written, they just needed the repair shop to call it in.

I got the repair shop to contact them, and the repair shop faxed over the information requested.

This all started 10 days ago. I still cannot get anyone to respond and I have a dreadful feeling they are just planning to reject the claim for some reason or another, even though the failed part is clearly listed as covered in the terms of the contract (which apparently doesn't mean much).

I called at the beginning of this week and was told someone would get back to me by the end of the day. I called two days ago and was told I would hear by Friday. Today is Friday and still nothing.

I also just found out they are in Pennsylvania, which is a 3 hour time difference, so when I called today they were closed. Now I am stuck waiting until Monday to continue this run around.

All the while our vehicle remains in need of a repair that we are told is a safety issue. I spent over $2,000 on this policy, I do not want to pay out thousands more on a repair that per the contract should be covered by this "investment" in piece of mind to protect against expensive future auto repairs.

I very small part of me is trying to remain hopefully that in spite of the delay, they will step up and fulfil the contract and cover the repair. If that happens, my rating would go up to 3 starts, but I think that's unlikely.

As I re-read other reviews it seems all the positive ones, like me, are based on the sales experience. Now I feel very foolish for being conned by them.
I am sad to say that right now I strongly recommend avoiding Concord Auto Protect. The only auto protection plans that ever seem to be worth it are the ones sold by new car dealerships, even on their used cars. I have never had an issue with one of those policies. All of the after-the-fact and used car lot plans seem to be like this one....not worth the paper they are written on.

My first policy with Concord Auto Protect on my 2013 Subaru Forester was in March 2021. My one claim was handled with no problems. I had no hesitation in renewing my policy again. The representatives that I dealt with were very professional and not overbearing or pushy. The new policy gives me the peace of mind that I was looking for.

Concord is a complete scam! Took my money and refuse to cover an issue that is clearly covered in my policy. DO NOT USE THESE PEOPLE!!

Great company with unbeatable prices! Signed up my 2019 BMW X3 for the Concord Premium coverage plan which is the top plan that they offer and only payed $2,100.00 for 5 years of coverage, and am looking forward to using the service when my car will need a repair.

I signed up for auto protect and they deny every claim. I asked for refund and called several times and emailed several times and they have not responded in the last two months.

I will not repeat all other reviews about delays, speaking with the answering service, generally poor service as those reviews are accurate. KNOW THIS BEFORE YOU BUY:
1) Concord does not use OEM parts. specific language in my most recent claim states "In addition, we reserve the right to approve OEM, AFTERMARKET, NEW, REMANUFACTURED or RECYCLED parts. With that said, I have sourced AFTERMARKET part for this claim..."
2) Concord sources and ships the parts causing futher frustration and delays. Specific language from my claim, "these parts will be shipped expedited directly to you .... Please confirm approval, provide a shipping address, and contact information so I can order the parts right away." Keep in mind, I received this communication on DAY 7 of my claim.
Bottom line for my $848 claim. Concord will ship an aftermarket part and pay $203.50 of labor.
Vehicle is a 2019 model, purchased new. Yes, a real cusomer. J Bentley

This is a total scam. All reviews are scams. I bought 2 warranties in Nov and Dec 2022. Paid top $ for the best and most expensive option. The sales guy was all sweet-talk. Yet, trying to contact him or anyone esle via email to him and also by phone to file a claim for the past 2 weeks were complete time-waste. On phone, first time was told that only the sales guy could take claim details but he was not in office. Left name/number of me as well as service advisor. No one called or even replied to my email. Called several times at different hours but always call center replied and always same story- leave name and number for some one to call back. Today, was told that ownership changed but no explanation of how that would mean no service claim processing or anyone answering from the business during regular office hours. No rental car authorization and no service authorization. At this point, spending own money to repair and getting rental car. Sending attorney letter- suing is the only way this scammer company will learn a lesson. Anyone wants to join a class action suit, will be happy to collaborate.

DO NOT PURCHASE THIS WARRANTY COMPANY I AM A SHOP OWNER AND THEY DO NOT PAY CLAIMS OR SEND PARTS WHEN THEY APPROVE JOBS THEY WILL LET A CUSTOMER BE WITHOUT THEIR VEHICLE FOR WEEKS UNTIL THE CUSTOMER JUST APPROVES THE WORK THEMSELVES SINCE THEY NEED THE CAR BACK I HAVE LEFT OVER 60 MESSAGES SENT MULTIPLE EMAILS TO MICHAEL SOLOMAN THE MANAGER AND NO ONE EVER GETS IN CONTACT WITH ME STAY FAR AWAY FROM THIS COMPANY

WARNING-WARNING!!!-SCAM COMPANY!!!!!!!
If it was possible to give this Company a Zero Rating, I would give it nothing above a ZERO, BECAUSE IT DOESE NOT EVEN DESERVE A ONE STAR RATING.
I have been out of my vehicle for going on 6 weeks now. Concord Auto Protects so called Award Winning Customer Service, and Claims Team is Totally False Information, and False Advertising. Concord Auto Protect will not return E-Mails or Phone Calls. Each and every time I call their Ph#, it goes to a Third Party Answering Service, so that calls can be screened, by the Gate Keepers of this Fraudulent Company. Concord Auto Protect has completely disappeared, in regards to my Vehicle Repair. They should be investigated by a DA, the FBI, Consumer Affairs, Better Business Bureau, The Bureau of Automotive Repairs, and ALL of the other Agencies that are out there that Deal with Fraud.
If You Have Been the VICTIM of this Company, make sure that YOUR BAD EXPERIENCE is SHARED, with Each and Every Review Site that is out there, to get the word out there, to Prevent more VICTIMS from Financial Damage, and Harmful Stress, from YOUR CLAIM, being ignored. If You are considering Purchasing a Warranty from Concord Auto Protect, PLEASE!!!, DO-NOT!!!!. I have good reason to believe that a good number, of Good Reviews that have been posted about this Company are False, Not just from my experience, but from the feedback of the Auto Shop that has had my vehicle for the past 6 weeks.
His feedback, is that Concord Auto Protect is the ABSOLUTE TOTAL WORST!, in Auto Warranty Plans, ALL BECAUSE THEY REFUSE TO COMMUNICATE WITH HIM!!!, both in E-Mails and Phone Calls. PLEASE SPREAD THE WORD ABOUT THIS COMPANY!!!!. YOU may Save a Life from the HUGE Amount of STRESS, and Hardship, that this Company will inflict upon You.

Warning !
Do not buy any warranty from Concord Auto protection big scam ,they don't cover any car is fake process totally ,I purchased warranty they didn't cover the problem as they told on the paper ,even I requested refund money back they always lie like drinking water ,they never send my refund check ,I just today called bank for dispute credit card and ,and tomorrow I'm gonna processing for the court ,if they talk nicely on the phone because they want to get your money cheat