Booked a 5-day trip to New York via the agency in Mechelen. Communication via email was super-efficient, quick responses, good tips, clear instructions. Contact in person when picking up the travel do... See more
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Onze reis door Thailand (10–27 januari 2026), geboekt bij Jennifer van Connections in Mechelen, was uitstekend georganiseerd. De gidsen en chauffeurs maakten echt het verschil: Oh en Pat waren fan... See more
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We asked connections to help us make arrangements for our trip to India. As we had little to no experience with such far away travels, their experience was very welcome to us. With only half a tra... See more
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Based on the program I saw on the website, I requested to discuss a trip with an agent who had been to Bali. She gave good advise and set up a nice one week road trip for us, including local guide an... See more
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Company details
About Connections
Written by the company
You are welcome in one of our 21 travel shops across Belgium, open Monday to Saturday from 10am until 6pm, where our Travel Designers are happy to help you plan your next trip.
You can also contact our Customer Service Center for any questions.
Phone: +32 (0)2 550 01 00*
Email: contactcenter@connections.be
Head office:
Connections
Luchthavenlaan 10
1800 Vilvoorde
Belgium
* 0,174 euro/minute during week days, 0,087 euro/minute on Saturday. Prices are valid for a landline connection operated by Proximus. For all other telecom providers please consult your operator to verify the rates.
You can also contact our Customer Service Center for any questions.
Phone: +32 (0)2 550 01 00*
Email: contactcenter@connections.be
Head office:
Connections
Luchthavenlaan 10
1800 Vilvoorde
Belgium
* 0,174 euro/minute during week days, 0,087 euro/minute on Saturday. Prices are valid for a landline connection operated by Proximus. For all other telecom providers please consult your operator to verify the rates.
Why Connections?
* 28+ years of experience and skilled travel experts
* Your one stop travel shop: flights, hotels, excursions, rental cars and insurance
* 31 travel shops: in your neighbourhood and at the airport
* Available 24/7 to answer all your questions
*+77.000 affordable flight fares with 200+ airlines
* Your one stop travel shop: flights, hotels, excursions, rental cars and insurance
* 31 travel shops: in your neighbourhood and at the airport
* Available 24/7 to answer all your questions
*+77.000 affordable flight fares with 200+ airlines
Contact info
Luchthavenlaan 10, 1800, Vilvoorde, Belgium
- contactcenter@connections.be
- connections.be
4.6
Excellent
12K reviews
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Reply from Connections
Dear Henri,
Thank you for sharing your experience! We're delighted to hear that you found the booking process smooth and appreciated the variety of options. It's great to know everything went well and that you received your tickets promptly.
Friendly greetings,
Tine Verreck
Senior Manager Customer Care
Very friendly and efficient staff
March 30, 2025
Reply from Connections
Dear Spela,
We truly appreciate your positive feedback! It's great to know that our team at Halima Shop Brussels Uptown made a good impression. We’re always striving to provide the best service possible and are glad it showed during your visit.
Friendly greetings,
Tine Verreck
Senior Manager Customer Care
It is too early to tell
It is too early to tell. We only Made the order. We still have to finalité it.
March 28, 2025
Reply from Connections
Dear Lieve,
Thank you for your feedback! We completely understand — if it's still early in the process. If you have any questions or need assistance as you move forward with finalizing your order, we're here to help. We look forward to delivering a great experience!
Tine Verreck
Senior Manager Customer Care
Reply from Connections
Dear Serge,
You're very welcome! 😊 Wishing you a smooth and enjoyable journey. Until next time, take care! Safe travels! ✈️🌍
Tine Verreck
Senior Manager Customer Care
Reply from Connections
Dear Lisa,
Thanks a lot for your kind words!
We’re thrilled to hear we could arrange your Thailand trip so quickly and efficiently. Our team always aims to make things smooth and stress-free — even on a tight schedule!
Wishing you a fantastic journey, and we hope to see you again for your next adventure.
Tine Verreck
Senior Manager Customer Care
I can only give sensical feedback after…
I can only give sensical feedback after my trip is over
March 30, 2025
Reply from Connections
Dear Annemie,
Totally understandable! Thanks for checking in anyway — we hope your trip goes smoothly and meets all your expectations. When you're back and ready to share, we’d love to hear how it went.
Wishing you a fantastic journey in the meantime! 🌍✈️
Tine Verreck
Senior Manager Customer Care
Reply from Connections
Dear Willy,
Thank you so much for your feedback! We’re really glad to hear you felt well listened to and warmly welcomed in our Leuven shop. We'll be sure to pass your kind words on to Tim — your appreciation means a lot.
Wishing you a wonderful journey, and we look forward to seeing you again anytime!
Tine Verreck
Senior Manager Customer Care
Travel expertise
Speed of reaction, expertise of the continent/country, I felt immediately that Connections connected me with the right specialist who dealt with our request in a professional way
March 29, 2025
Reply from Connections
Dear Eric,
Thank you so much for your valuable feedback!
It’s great to hear that you felt in good hands with Sandra’s guidance. Her destination knowledge and swift handling of your request are exactly the kind of expertise we aim to offer.
Wishing you a magnificent trip — and we hope to welcome you back anytime for your future travel plans! ✈️🌍
Kind regards,
Tine Verreck
Senior Manager Customer Care
great and quick service
great and quick service. very happy with the Antwerp office. Whenever I need transcontinental tickets, I also book via this office
March 28, 2025
Reply from Connections
Dear Tine,
Thank you so much for your kind words!
We’re thrilled to hear that our team at the Antwerp office continues to deliver the level of service you expect — especially when it comes to your long-haul travel needs. It's always a pleasure to assist you, and we truly appreciate your ongoing trust. ✈️🌍
Looking forward to helping you again soon!
Tine Verreck
Senior Manager Customer Care
Reply from Connections
Dear Peter,
Thank you for your fantastic review! We’re delighted to hear that your online booking experience was seamless from start to finish. Providing a smooth and hassle-free process is our priority. We look forward to assisting you again in the future! ✈️😊
Tine Verreck
Senior Manager Customer Care
Reply from Connections
Dear Javier,
Thank you for your positive feedback! We're glad to hear that Anke and our B2B team provided you with prompt and efficient assistance. Ensuring a smooth and seamless experience is always our goal.
We look forward to working with you again in the future!
Best regards,
Tine Verreck
Senior Manager Customer Care
search and pricing options were great but seat options not available
search and pricing options were great, but no way to chosse plane seats, had to mange it by connecting to the airlines..... not great to do that.....
March 20, 2025
Reply from Connections
Dear Youry,
Thank you for your feedback! We're glad to hear that you found the search and pricing options convenient. We understand that the inability to select seats directly during booking can be frustrating. Unfortunately, seat selection often depends on airline policies, requiring direct management through the airline.
We appreciate your input and will continue to improve our services to enhance your booking experience. Let us know if we can assist you further! ✈️😊
Best regards,
Tine Verreck
Senior Manager Customer Care
Fast and efficient booking
March 18, 2025
Reply from Connections
Dear Caroline,
Thank you for your feedback! Haike ensures a swift and efficient booking process, always aiming to provide the best service. We're delighted to hear that you had a smooth experience.
Looking forward to assisting you again in the future! ✈️😊
Best regards,
Tine Verreck
Senior Manager Customer Care
Reply from Connections
Dear Denis,
Our Groups Department offers a seamless and stress-free experience with swift responsiveness and a dedicated single point of contact. From start to finish, we ensure personalized service and smooth coordination for your group travel needs!
Thank you for the feedback !
Kind regards,
Tine Verreck
Senior Manager Customer Care
Have good contact with Connections
Have good contact with Connections, and they didn't disappoint me again.Decent price for the flight. Fast service. Thank you, Mecit
March 19, 2025
Reply from Connections
Dear Robert,
Thank you for your trust in Connections and Mecit! We're glad to hear you had a great experience with our service and pricing. Looking forward to assisting you again in the future! ✈️😊
Kind regards,
Tine Verreck
Senior Manager Customer Care
Connections - best choice ever
I received very good comments re Connections. It is even better than expected. Thank you!
March 20, 2025
Reply from Connections
Dear Muriel,
Thank you for your kind words! We're delighted to hear that your experience with Soledad and Connections exceeded your expectations. We look forward to assisting you again in the future! 😊✈️
Kind regards,
Tine Verreck
Senior Manager Customer Care
We especially liked the advice given
We especially liked the advice given , the speed at which we got worked out holiday and expertise from the consultants.
March 20, 2025
Reply from Connections
Beste Nadine,
Thank you for your kind words! Christel’s expertise, swift service, and personalized advice are exactly what we strive for. We’re delighted to have helped plan your holiday and look forward to assisting you again in the future! ✈️🌍
Kind regards,
Tine Verreck
Senior Manager Customer Care
Acc expectations
March 16, 2025
Reply from Connections
Beste Carla,
Bedankt voor je feedback! Birgit streeft er altijd naar om aan de verwachtingen te voldoen en een uitstekende service te bieden. We kijken ernaar uit om je opnieuw te helpen bij je volgende reisplannen! ✈️😊
Met vriendelijke groet,
Tine Verreck
Senior Manager Customer Care
Great servce
March 16, 2025
Reply from Connections
Dear Ursula,
Thank you for your positive feedback! We're happy to hear that Frauke in our shop Antwerp provided you with excellent service. We’re always here to help plan your next perfect trip! 😊✈️
Kind regards,
Tine Verreck
Senior Manager Customer Care
Reactivity of the team
March 19, 2025
Reply from Connections
Dear Frederic,
Thank you for your 5-star review! We're delighted to hear that our team’s responsiveness met your expectations. We look forward to assisting you again in the future! 😊✨
Kind regards,
Tine Verreck
Senior Manager Customer Care
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