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Rated 1 out of 5 stars

Do NOT use this company for RMM/MSP - Nothing they promise will happen, they will waste your time, and over bill you, raise your rates as they want, contracts mean nothing, not a single person or depa... See more

Rated 1 out of 5 stars

We've used ConnectWise since it acquired Continuum a few years ago. While some of the product features, like ScreenConnect are great, one feature can't make up for unethical business practices. Thei... See more

Rated 1 out of 5 stars

This company, increase prices right after contract. They do not reply to support tickets. Months of problems without solutions. Closing tickets without solving or even answering. Worst support I ever... See more

Company replied

Rated 5 out of 5 stars

Screenconnect (connectwise) is one of the best remote support tools I've used as an IT admin. Very EASY and intuitive, and for the most part consistent! Every once and again, the remote client ser... See more

Company details

  1. Telecommunications Service Provider
  2. Electronics Store

Written by the company

ConnectWise is a community-driven software company dedicated to the success of Technology Solutions Providers. Our suite helps you Manage your business, Sell more efficiently, Automate service delivery, and remotely Control technology so you can consistently deliver amazing customer experiences. Established in 1982, ConnectWise began as a full-service IT solution provider to small and mid-sized businesses. After discovering a need to better streamline and automate processes in our own business, we built the ConnectWise business management solution to manage all of the core functions of any technology business in one integrated solution. Today more than 10,000 technology organizations, including IT solution providers, MSPs, system integrators, software developers, and VARs, rely on ConnectWise to achieve greater accountability, operational efficiency, and profitability in their businesses.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

859 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Rock Solid Remote Service

Have been using it for quite a while now. It has been rock solid and working great. It is easy to use for both remote to machines and as a support tool.

October 7, 2021
Unprompted review
Rated 5 out of 5 stars

ConnectWise (formally known as…

ConnectWise (formally known as ScreenConnect) simply works. The only suggestion is that sometimes their 2FA requires me to do the verification process 2 times in a row.

September 17, 2021
Unprompted review
Rated 5 out of 5 stars

The Best Remote Support Service Out There

Of all the remote-desktop-type services I've used, Screenconnect is leaps ahead of all the rest. It's fast, reliable, has a very friendly user interface, and just works great!

Connections are highly resistant to packet loss, so if you're stuck working on someone's machine with less than ideal network conditions, it still works great. Other services, in those conditions, would disconnect you frequently. ScreenConnect pulls through.

The brandable customer portal is wonderful, and I just can't say enough about it. We have access to other remote support applications at no cost through other services we use, but we still choose to continue with Screenconnect. That's how much we like it.

September 17, 2021
Unprompted review
Rated 5 out of 5 stars

ConnectWise Suite is GREAT

We have been using the ConnectWise suite including Screenconnect, Manage, and Automate and have been pleased with the performance and features included in each tool.

September 16, 2021
Unprompted review
Rated 5 out of 5 stars

A solid remote assistance product

Connectwise is easy to use, secure, and end users adapt to it very well. The feature to remote view a cell phone is also particularly helpful, and the pricing is reasonable.

September 14, 2021
Unprompted review
Rated 5 out of 5 stars

The Best Remote Access Software

This Software is by far the best in class. All the features you could possibly need to work efficiently. I'm currently only using the free edition as I only need it for one computer but it is amazing even with the limited license. Thank you for all your hard work and support of such a wonderful product!!!

September 13, 2021
Unprompted review

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