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Rated 1 out of 5 stars

Do NOT use this company for RMM/MSP - Nothing they promise will happen, they will waste your time, and over bill you, raise your rates as they want, contracts mean nothing, not a single person or depa... See more

Rated 1 out of 5 stars

We've used ConnectWise since it acquired Continuum a few years ago. While some of the product features, like ScreenConnect are great, one feature can't make up for unethical business practices. Thei... See more

Rated 1 out of 5 stars

This company, increase prices right after contract. They do not reply to support tickets. Months of problems without solutions. Closing tickets without solving or even answering. Worst support I ever... See more

Company replied

Rated 5 out of 5 stars

Screenconnect (connectwise) is one of the best remote support tools I've used as an IT admin. Very EASY and intuitive, and for the most part consistent! Every once and again, the remote client ser... See more

Company details

  1. Telecommunications Service Provider
  2. Electronics Store

Written by the company

ConnectWise is a community-driven software company dedicated to the success of Technology Solutions Providers. Our suite helps you Manage your business, Sell more efficiently, Automate service delivery, and remotely Control technology so you can consistently deliver amazing customer experiences. Established in 1982, ConnectWise began as a full-service IT solution provider to small and mid-sized businesses. After discovering a need to better streamline and automate processes in our own business, we built the ConnectWise business management solution to manage all of the core functions of any technology business in one integrated solution. Today more than 10,000 technology organizations, including IT solution providers, MSPs, system integrators, software developers, and VARs, rely on ConnectWise to achieve greater accountability, operational efficiency, and profitability in their businesses.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

859 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic

Fantastic!

We used to use a combination of TeamViewer and N-Able, but this is better in literally everyway, from end user experience, to technician controls, to the ability to provide a secure alternative to RDP for clients. Fantastic!

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, excellent product, and a UI that's easy to train fellow technicians and end-users on, all for an affordable price.
Fully Recommend for MSPs and Remote Tech support big and small alike.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Connectwise control is awesome!

Connectwise control is awesome! control of our computers at our fingertips. Easy to see key information about each workstation. Easy to organize into groups and locations.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Could not be easier to use.

Could not be easier to use. Was a longtime TeamViewer customer. With Connectwise? I no longer have any of the connectivity headaches I used to.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Screenconnect (connectwise) Great

Screenconnect (connectwise) is one of the best remote support tools I've used as an IT admin. Very EASY and intuitive, and for the most part consistent!

Every once and again, the remote client service doesn't start. However, I can't say for sure if it's a connectwise thing or a WINDOWS thing... other non-windows services start up fine, but as I said it's few and far between.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Best Remote Control Solution

I have used almost every remote control solution known to man and Connectwise Control offers the most features and best performance. I am not sure I could do my job without this amazing tool.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Simply amazing!

Great mobility as a remote tool. The app allows me to connect any time, any place. Easy to manage and customize.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Solid program that I use daily

Solid program that I use daily. Works well from my work PC as well as remotely from my home PC in urgent situations. It saves me from having to run across an 85 acre campus for simple password issues, as well as remote software installations.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Head and Shoulders above the rest!

I have been using ConnectWise for several years now and I honestly couldn't do my job without it. The ease of use, the out of the box set of tools, and the ability to organize and group clients allows me to be 10 times more efficient.

Great tool, highly recommend.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing, Reliable, and Secure

This product is a lifesaver it has cut my travel time down by 85% saving me time and money. The View option also helps as I can walk clients through how to fix minor issues without going onsite. Just amazing, reliable, and secure.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent remote support toolset.

So far, everything about this application has been rock solid reliable and fast. The only issues have been on the client side, with people's internet and computer systems.

The only feature I would like to see is a method to update the Support client on a system after installed. Not access, but support.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Best remote support tool by far

Screenconnect works reliably and the performance is great. In addition, there are great extras such as backstage, which allows us to access Powershell without interrupting the user.

May 6, 2022
Unprompted review

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