Never Got Item. Company Scammed and Stole Money
I placed an order 55419344 and it was never delivered. Support has been no help, and company is scamming me out of $200+ for an item I never received.
Team took several days to finally reply via email. No concern for the customer.
DO NOT DO BUSINESS
Reply from CONNEQT Health
Hi Josh, we’re sorry to hear that your package has not arrived on time. We understand how frustrating this situation has been, and this is certainly not the experience we want for our customers.
We do want to clarify the customer support history, as the review does not reflect the timeline of our communication. Our team responded to your original email the very next day and provided the USPS missing-mail process, along with the tracking information and confirmation that the shipping address on the order was correct. We then followed up with you again to check on the USPS investigation.
You confirmed that USPS was continuing to trace the package, and our support team has kept your ticket open while that investigation remains ongoing. We are still waiting for USPS to complete its extended search of the package.
We understand that this situation is less than ideal, however the package being marked as "delivered" by USPS is outside of our control, and our support team has continued to follow up while USPS investigates. We do apologize if it seemed that we had moved on from your support ticket. We remain happy to work with you if USPS provides any new information about the package. Please keep us posted!