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Rated 5 out of 5 stars

Phill found the issue, fixed it and sent me a screenshot of the working console on whatsapp. He then chatted on whatsapp for a bit, sent me an invoice and popped the console in the post for me promptl... See more

Rated 5 out of 5 stars

Philip was excellent. Although it took some time to complete my console, I understood he has a YouTube channel, does Twitch streaming, and likely has a steady flow of consoles to repair. His communica... See more

Rated 1 out of 5 stars

Sent my daughter's Nintendo Switch lite for a USB port repair. Paid nearly £70. Claimed to have completed repair but item was never returned. Tracking app never had any tracking number. Tried to comm... See more

Rated 5 out of 5 stars

I’ve bought various items from Phil over at consolefix and he has always made sure they get posted asap, the parts usually arrive next working day. I’ve also sent Phil a faulty item to be repaired and... See more

Company details

  1. Computer Repair Service

Written by the company

ConsoleFix UK is an independant repair service provider offering electronic repair services


Contact info

3.7

Average

TrustScore 3.5 out of 5

88 reviews

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4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Top quality repair

Top quality repair, I've followed this genius on his youtube channel over the past couple of years.
When it came time to get my grandson's PS4 Repaired he was the only choice,
Absolute top quality service , very fast turn around time and also a very reasonable price for the repair,
I would have no hesitation in recommending this company and will deffo use again in the future.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Phil was able to fix my PS5 really quickly and for a really good price. Sony wanted £240 where this cost me £60 and I haven’t got to go through the hassle of exchanging everything over.

Thank you for doing such an awesome job and for the extra warranty. Would highly recommend, just make sure to put a ticket through correctly and you won’t have any issues unlike a few reviews here.

I look forward to the video of my ps5 being fixed!

September 11, 2023
Unprompted review
Rated 1 out of 5 stars

Lost my daughter's switch, no refund!

Sent my daughter's Nintendo Switch lite for a USB port repair. Paid nearly £70. Claimed to have completed repair but item was never returned. Tracking app never had any tracking number. Tried to communicate with Phil for over 2 months, despite initially saying he would look into it ASAP. Never got a response. No refund, no console, no customer service.
No good. Avoid this business at all cost!

May 28, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and reliable service

Extremely helpful and reliable service.
Happy to help with any queries and has a great selection of hard to source components.
Fantastic repair knowledge fixing electronics others fail at.
My go to electronic repair place.

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

I needed a new CD drive for my PS5

I needed a CD drive for my PS5. Made one phone call to Phil at consolefix uk and the next day The item arrived and was fitted works perfect. Haven't had a problem since. Would recommend to anybody very professional and helpful

November 20, 2022
Unprompted review
Rated 1 out of 5 stars

Poor communication and poor business practices

I ordered a ribbon cable for the Xbox series x mainboards along with the connectors for the cable along with some leaded solder on Feb 3 2023. According to my shop app the items shipped but no tracking was ever provided. After a month or so I didn’t receive the item. I reached out to get an update or a tracking number but replies weren’t very consistent. After a couple more weeks I asked for an update or a refund and I was told a refund was issued. After multiple days I didn’t receive the issue and the owner told me his PayPal accounted had been blocked so he was unable to provide a refund and said he would send me a refund through personal PayPal instead of through business. It was at this point I filed a complaint through PayPal and within minutes a refund had been issued from PayPal.

February 3, 2023
Unprompted review
Rated 5 out of 5 stars

Have been watching the coder on you…

Have been watching the coder on you tube for a while and then he had some tablets for sale. Good price and I knew what I was purchasing after seeing it having it bios flashed on a YouTube video.
Paid extra for fast delivery, overall happy customer..

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

What an amazing company

Great customer service. Everything explained really simply and in a very quick time too. Prices are great value for the services offered. Great turn around time. Spoke directly to the owner about my Console and he was honestly amazing at explaining what was happening in a way I understood very professional and very customer focused I would highly recommend this company again and again

March 9, 2023
Unprompted review
Rated 1 out of 5 stars

Bad business practices

On January 27th, 2023, I bought a replacement mainboard for a Nintendo Switch v2 and a power supply cable worth €169 in this online shop
So far so good
The business owner wrote to me and assured me that he would send the goods after his upcoming move and would send me free tweezers worth around €25 for the situation that arose.

After about 3 weeks I asked how the status was and whether he had a tracking number for me. He didn't answer again either by mail or by chat on his homepage or on the cell phone number.
After I opened an conflict at Paypal,

he then reported again about 3 weeks later on his YouTube channel and by mass mail to all customers that he had had private difficulties and that everything has now been clarified and that he is now looking around would take care of the transaction.

On 03/12/23 he sent me a tracking number with the note "The package will go out on 03/13/23.
On 19/03/23 the RoyalMail website stated that the package had not yet been sent. Questions to the owner of the shop remained unanswered

On March 20th, 2023, I turned on Paypal for the purpose of clarification/credit because the claim to buyer protection would have expired on March 23rd, 2023

Response from PayPal within 3 minutes Refund of the seller is already known and blocking at PayPal is already in progress.

I would like to point out the business conduct and issue a warning.

March 20, 2023
Unprompted review
ConsoleFix UK logo

Reply from ConsoleFix UK

I'm sorry for your experience, however there's a few things I'd like to point out here. The initial delay was the fact you used a different name on the shipping address to the one you used on the billing address and PayPal account. The second issue was of course my fault, which I accept full responsibility for, and unfortunately certain situations arose which were out of my control. By the time I had got everything resolved you had opened a dispute on PayPal. I booked in a collection and packaged your order up ready, but your dispute had been accepted and your chargeback had been processed, which meant you would have received items you had not paid for. As soon as a chargeback is initiated we have no choice but to prevent the order from going through.

Again, I'm incredibly sorry for your inconvenience. I do accept responsibility for my mistakes and I can only hope I woll do better in the future.

Sincerely
Philip, ConsoleFix UK

Rated 5 out of 5 stars

Reliable and trusted

What can I say, I sent a switch for repair as I couldn’t get it to charge. Received a phone call several days later to advise the switch was working ok and it was probably down to my charger being faulty.

No cost just had to pay return postage, a true honest gentleman would recommend as a trusted console repair company.

December 17, 2022
Unprompted review

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