Consolidated Credit Canada Reviews 

6,934
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being patient, kind, and exceptionally helpful when guiding them through complex financial situations. People also genuinely appreciate the smooth and efficient debt management programs that successfully help lower monthly payments and significantly reduce daily stress. Clients note that the signup process is exceptionally straightforward and that representatives are always easy to talk to. However, some reviewers were not happy with communication challenges, mentioning persistent difficulties accessing the online support chat and unexpected updates regarding credit reports. A few consumers also expressed frustration about unexpected financial outcomes and various account management issues experienced throughout the process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their supportive, knowledgeable,... See more

Customer service

Reviewers mention positive feedback about customer_service, consistently describing advisors as friendly,... See more

Service

Consumers find service to be positive, helpful, and efficient in handling debt management. Reviewers... See more

User experience

People report positive experiences with user experience, highlighting how the simple and straightforward... See more

Payment

Customers report positive experiences with payment, noting that the process is easy and realistic. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bilel Chouaibi is truly amazing! From the very beginning, he was patient, kind, and took the time to explain everything in detail. My experience with him has been absolutely wonderful ,he isprofessio... See more

Company replied

Rated 5 out of 5 stars

My experience has been nothing but amazing. I was hesitant and scared to talk about my financial situation but after speaking to Keirston , he made me feel at ease. He was empathetic, kind and list... See more

Company replied

Rated 5 out of 5 stars

They have been a saving grace for me; their service has been invaluable. Before contact Consolidated Credit I had over 30k in debt and even making over 1000.00 in payments every month, after 2 years m... See more

Company replied

Rated 5 out of 5 stars

Honestly i don't think I'd ever get out of my 60k in credit debt without consolidated credit. An incredible option for those of us in crippling debt. Also very kind, understanding staff.

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

About Consolidated Credit Canada

Written by the company

Call us today at 1-844-237-4812 to begin your path towards freedom from debt.

Consolidated Credit Counseling Services of Canada Inc. is a national non-profit credit counselling organization that educates consumers about personal finance and has helped over 500,000 Canadians tackle their debt. Consolidated Credit’s unbiased debt-counselling service offers alternatives to help people get their debts under control. Alongside consolidating payments, Consolidated Credit’s counsellors focus on education and understanding. Strategies include teaching basic, but vital concepts, such as how to budget, understanding credit, and how to manage money.

BBB Accredited Business

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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4.8

All reviews

(6,934)

139 reviews in the last 12 months

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Rated 5 out of 5 stars
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Debbie,
We work hard to make our service and program as convenient, effective, and nice to use as possible. We're glad those efforts paid off for you! Help your friends and family achieve financial security by referring them to us. Have them call 855-237-3337 for a free consultation!

Rated 1 out of 5 stars

User beware

User beware
Just because a company agrees to give you 0% interest while through the program be aware that interest and fees doesn't go away you will still need to pay that interest and fees the creditor will go after you after you have completed the program for the outstanding fees and interest they don't go away you still have to to pay them just later after you thought everything was paid

January 2, 2026
Unprompted review
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Jeffery,
We appreciate your feedback so that we could reach out to both you and your creditor(s) and resolve this issue. We were glad to clear up their mistake and have those fees removed for you. Thank you for completing your program with us and we wish you the best now that you're debt free!

Rated 2 out of 5 stars

My initial dealings with Consolidated…

My initial dealings with Consolidated Credit Canada were positive. The first communications by phone in setting up the account and payment plan were great and the person I dealt with very helpful. From thereon, the service took a nose dive. Their member portal website is set up poorly, and have found it to not function properly. Several times I attempted to either reschedule an upcoming payment or make an extra payment, and neither payment would be taken, making it necessary to contact them to see what the issue was. They would advise that they had no record of either and I would have to verbally make the request or attempt to use their chat service, which 90% of the time is "unavailable". I'm hoping the service and website show some improvement, but at the moment I am regretting my decision to use this company.

December 22, 2025
Unprompted review
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Shauna,
We regret to hear your experience has not gone more smoothly but we appreciate your feedback. We are glad that after reaching out to you and chatting online your problems were resolved. If there's ever issues in the future, please don't hesitate to contact client services at 800-656-4049 for immediate help!

Rated 5 out of 5 stars

Very helpful

December 12, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Matthew,
We appreciate the chance to work with you and are glad you've found our service and team helpful! Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

Very helpful

Very helpful , I love the live chat feature, agents are always understanding and do their best accommodate your needs.

December 31, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Kerry,
Thank you for the feedback. We're happy to hear you've received the high level of service you deserve and that the chat feature has been useful! We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 5 out of 5 stars

Made life so much easier!

December 30, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear D. P.,
It's a treat to hear we provided you real help! We appreciate the opportunity to be part of your financial journey. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

Excellent service

November 25, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Nicola,
We strive to deliver stellar service and are glad that's what you've received! If you ever recommend us to anyone, tell them to call 855-237-3337.

Rated 5 out of 5 stars

Thank you for your patience and support.

Thank you for your patience and support.

December 18, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Felipe,
A little patience and help can go a long way; it's our pleasure to work with you and deliver the service you deserve. We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 5 out of 5 stars

Easy

Easy, helpful,

December 17, 2025
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Reply from Consolidated Credit Canada

Hi Colin,
Easy and helpful is exactly the type of experience we aim to provide, thanks for the feedback! If you ever recommend us to anyone, tell them to call 855-237-3337.

Rated 5 out of 5 stars

Noah and Arianna were great to deal…

Noah and Arianna were great to deal with. They explained in detail what was happening with my account, i was very pleased.

December 11, 2025
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Reply from Consolidated Credit Canada

Dear Bert,
Thank you for taking the time to leave a review! We're glad to hear Noah and Arianna made a positive difference for you. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

The lady I spoke with was very pleasant

The lady I spoke with was very pleasant, professional and helpful. Sheappeared to know her job well and made me feel very comfortable. She answered my questions and helped me to understand the steps required in completing an application. I recommend her and her professionalism.

December 9, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Debra,
Thank you for sharing your experience and letting us know your counsellor provided the high level of service you deserve! Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

Always friendly staff

Always friendly staff, and also very helpful

December 8, 2025
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Reply from Consolidated Credit Canada

Hi Glen,
Stellar service is our goal and it's a pleasure to hear that's what our team delivered. We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 5 out of 5 stars

An invaluable service for debt management

They have been a saving grace for me; their service has been invaluable. Before contact Consolidated Credit I had over 30k in debt and even making over 1000.00 in payments every month, after 2 years my debt had only decreased by 5000.00. Consolidated Credit Counseling helped develop a debt management plan that would have my overall debt taken care of in 36 months; their assistance pulled me out of a borderline depression and I would recommend their services to anyone who has been dealing with crushing debt.

December 2, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Tyler,
We're glad to be able to help you out of that difficult situation. Congratulations on all your hard work and dedication! We can't wait to see you graduate from the program. If you ever recommend us to anyone, tell them to call 855-237-3337!

Rated 5 out of 5 stars

The agent explained all my options and…

The agent explained all my options and then recommended the payment plan. Then they made agreements with all my credit cards and one by one I got letters of agreement back from them and now I'm on track to pay off my debt!

September 30, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear JustAnswer,
We're happy to hear your counsellor took the time to find a program fit for your needs and goals! Thank you for taking the time to share your experience with us. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

Simple and they truly help you!

Simple and they truly help you!

November 21, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Customer,
Thank you for choosing us as a partner in your financial journey! Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

Really awesome

Really awesome, saved me from crippling debt

September 9, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Ian,
We know what it's like to live with debt and are delighted to offer you real assistance! We appreciate you working with us and leaving a review. We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 5 out of 5 stars

great to deal with

November 17, 2025
Unprompted review
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Cynthia,
We strive to deliver exceptional service and it's a treat to know you had great experiences with our team. If you ever recommend us to anyone, tell them to call 855-237-3337!

Rated 5 out of 5 stars

Working Great So Far

November 1, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Gerry,
We're glad things are going smoothly for you! You can always reach client services at 800-656-4049 if you ever have questions or need help.

Rated 5 out of 5 stars

Thanking

Bilel Chouaibi is truly amazing! From the very beginning, he was patient, kind, and took the time to explain everything in detail. My experience with him has been absolutely wonderful ,he isprofessional, attentive, and genuinely care about helping people.
He guided me through a difficult time, gave me hope, and provided advice that really helped me manage my debts. From the bottom of my heart, I want to thank him—he truly saved me, and I will always be grateful for his support! Thank you bilel and thank you consolidated credit.

November 5, 2025
Unprompted review
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Malek,
Thank you for sharing your experience with Bilel in such detail! We're delighted to know he went above and beyond for you, delivering the professional and detailed help you were looking for. Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

My questions were answered clearly and…

My questions were answered clearly and thoroughly

November 7, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Rocky,
We're pleased to hear you received the high level of service you deserve. We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

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