good price and easy to switch.
Value for money: 5
Sold by Constellation
The information on this page is based solely on product reviews written by customers of Constellation via Trustpilot.
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Quality
Value for money
Product details
Brand: Constellation
All reviews
So far the service and customer service have been great as a new customer.
Quality: 5
Value for money: 5
Great company and easy too make change
Quality: 5
Value for money: 5
Excellent service!
Quality: 5
Value for money: 5
Great price, great incentive, and very transparent company.
Quality: 5
Value for money: 5
I did not ask for your product nor do I live in your area of service. Someone is using my personal info and I’m pissed
Quality: 1
Value for money: 1
Reply from Constellation
Hi Angela, We are very sorry to hear about this. We have sent you an email to the address associated with this review requesting additional information. If you could please respond, we can escalate this to our customer care managers to look into further. Thank you.
Terrible website... i signed up 10 days ago, no emails, havent been switched, i am not sure of my status...
Quality: 1
Value for money: 1
Reply from Constellation
Hello,
We are very sorry to hear about your experience. You should have received a confirmation email with your enrollment and a packet once your service starts. You should also be able to look up your enrollment status at this link: https://www.constellation.com/solutions/for-your-home/residential-signup/enrollment-tracker.html.
We sent you an email listed with your review requesting additional information. If you could please respond to that, we can escalate this to our Customer Care managers to look into for you and have a team member reach out.
Thank you,
Constellation
Great customer service
Quality: 5
Value for money: 5
Not great service. Would not recommend.
Quality: 1
Value for money: 1
Reply from Constellation
Hi Neal, We are sorry to hear about your experience. We have reached out to you via email requesting additional information. Once we receive that, we will share it with our customer care managers. We appreciate your feedback.
Great service
Quality: 5
Value for money: 5
Didnt sign up for plan.
Quality: 1
Value for money: 1
Reply from Constellation
Hi William, We sent you an email requesting additional details so that we could look into this further. You should not have received a request to leave us a review if you did not sign up for an energy plan. If you could please respond to that email, our customer care team will research this. Thank you.
Good service I would recommend it to anyone.
Quality: 5
Value for money: 5
Everything works as it's supposed to
Quality: 5
Value for money: 5
Best price in town!
Quality: 5
Value for money: 5
The online processes do not work. After signing up for service, I got an email stating that a welcome package would be emailed to me and would include plan information, account information, etc. This never came. I had to go to customer service to get my account number and access to the online portal. The online identity verification process also does not work. It is unable to process the scanned picture of the back of a DL.
Quality: 1
Reply from Constellation
Hi Margaret - We are very sorry to hear about your experience. After speaking with our Customer Care team, they did confirm that their records show that a welcome package was mailed to you by postal mail and a confirmation email was sent to you right after you signed up. We have sent you an email associated with this review. If you could please respond to that, we will have our customer care team look into this further to make sure we have the correct information on file and share your feedback with them. Thank you.
Electricy was on time
Quality: 5
Value for money: 5
Been a customer since 2014
Quality: 5
Very happy with Constelation
Quality: 5
Value for money: 5
Hard to rate quality of electricity, only the price and service. Price is reasonable and service has been consistent.
Value for money: 4
I recently renewed my contract with Constellation. I have not experienced any problems or concerns. I found that their rates are very reasonable. I highly recommend Constellation to others.
Quality: 5
Value for money: 5