Price is a little higher than I want, but the length of the service was what made me switch back to Constellation.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Constellation is always very helpful with me time after time. Whatever I call for always get taking care of. Thanks alot constellation team.
It takes a bit of work to figure rates but I think you folks can save me some money going forward.
Company replied
I like the product and transparency of the price. However, after I sign-up to CE from Gexa I did not get timely communication of how and when the switching would happen. I have switched to CE from... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Green Energy Supplier
- Housing Utility Company
- Nuclear Power Company
Serving millions of homes across the U.S.
Written by the company
- Constellation Energy is one of America’s most trusted and experienced energy providers, serving millions of homes across the U.S. As a Fortune 200 company (Nasdaq: CEG) and the nation’s largest producer of clean, carbon-free energy, we’re proud to help families power their homes more reliably and sustainably—with a wide range of electricity and natural gas plans designed for flexibility, value, and peace of mind.
- We offer fixed-rate plans to help you avoid seasonal rate hikes, renewable energy options to reduce your carbon footprint, and easy-to-use tools that let you track your usage and savings. Whether you're new to energy choice or switching providers, Constellation makes the process simple and transparent.
- We’re here to make energy choice simple, rewarding, and built around you. If you’re a current or past customer, we’d love to hear about your experience. Share your review here on Trustpilot and help others make informed energy decisions.
- Learn more at www.constellation.com
Constellation
Why Sign Up with Us
Quick and easy signup process
With easy online enrollment, getting started with Constellation takes just a few minutes.
Get rewarded every month
Customers can take advantage of Constellation Rewards, giving you access to exclusive perks, discounts, and savings just for being a customer.
We make switching easier
In select markets, we’ll even cover your cancellation fee when you make the switch—making it easier and more affordable to choose Constellation with confidence.
Contact info
1310 Point Street, 21231, Baltimore, United States
- 855-465-1244
- constellation.com
Make a Power Move
4.0
Great
132 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They have competive rates and live…
They have competive rates and live support . Their personnel is understanding and helpful
July 23, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I believe that your rates are too high…
I believe that your rates are too high right now. Please explain how you set your rates.
July 23, 2025
Reply from Constellation
Hi Michael - There are a number of factors that go into how our energy rates are set. You can learn more about what influences energy pricing in this article: https://www.constellation.com/energy-101/energy-choice/how-the-market-affects-pricing.html. If you have more questions about your particular rate and plan or want to see if there is a different one that would work better for you based on your energy usage and household budget, please visit send us a private message through our Facebook page at: https://www.facebook.com/ConstellationEnergy/ or Contact Us at: https://www.constellation.com/about-us/contact-us.html. We appreciate your feedback and will share it with our pricing team. Thank you.
Easily navigated website
Easily navigated website. Usage straightforward as well as billing. The only thing that could be improved is the rate.
July 10, 2025
Reply from Constellation
Hi Shelley, We appreciate you leaving us feedback and that you find our website easy to navigate and billing straightforward. We will make sure to pass along your feedback to our pricing team about the rate(s). Please don't hesitate to reach out to us through our Facebook page at: https://www.facebook.com/ConstellationEnergy/ or Contact Us at: https://www.constellation.com/about-us/contact-us.html if you ever need help with anything related to your account. Thank you for choosing Constellation!
Constellation is always very helpful…
Constellation is always very helpful with me time after time. Whatever I call for always get taking care of. Thanks alot constellation team.
July 11, 2025
the offerings I choose didn't come up
the offerings I choose didn't come up. I choose .15KW and winded up with other plan. Tried to cancel and was told not able to. I looking at cancellation and paying the fine
July 23, 2025
Reply from Constellation
Hi Bob, We're sorry to hear that the plan you wanted did not appear for you. Our rates and plans do change based on a number of factors including demand, weather and more. If you signed up for a plan, you do have 3 days to cancel your contract in Texas and up to 90 days in other states. If it is beyond that time period, you may be required to pay an early termination fee based on the state you live in. We have sent you an email requesting more information. If you could please respond to that, we will have our customer care managers look into this for you. Thank you.
Your service is excellent
July 23, 2025
My experience with Constellation Energy
I love Constellation Energy. The customer service reps are very friendly and very helpful. They helped me when I needed it most. I really appreciate each and every one of them who work there.
Thank you for all you do.
July 17, 2025
Reply from Constellation
Hi Kathryn,
We are sorry to hear your bills have been higher than expected. We have sent you an email requesting additional information. If you could please respond to that, our customer care team can look into it and see if there is a different plan that will work better for you based on your energy usage and budget. We appreciate your feedback. Thank you.
Service is ok I live in a 1st floor…
Service is ok I live in a 1st floor apartment my bill goes up and down I’m used to a 50$ electric bill I just recently got a hospital bed so I’m hoping my bill won’t go down I’m on as and a disabled vet I’m 66 so I have to keep my bills down
July 22, 2025
Reply from Constellation
Hi Jeff, We appreciate your feedback. We have sent you an email requesting some additional information. If you can please provide that information, we can have our customer care team look into your plan to make sure you're on the plan that works best for you and your household budget and energy usage. Thank you.
The change in your billing process
The change in your billing process, made it difficult to determine why my account wouldn’t work. When the young man that I called took over the process, he explained everything to me and the new URL that had to be in the subject line so that I could get to the appropriate billing process. He fixed everything and showed me where I needed to be going on my computer to pay the account. Also, there is no transparent way to determine what you’re getting with your so-called bonus points or whatever it is to know where you can go to redeem those.
July 21, 2025
Reply from Constellation
Hi Steven, We appreciate your feedback and will share it with our internal teams. As far as our Rewards program, you should be receiving emails about your points that should include links to the site to redeem them. You can visit this site: https://www.constellationrewards.com/ and if you're having any troubles with your Rewards account or receiving emails, you can contact the support team at: https://www.constellationrewards.com/#support. Thank you.
These points we earn are just a waste…
These points we earn are just a waste of energy and time.
July 22, 2025
Reply from Constellation
Hi Janet,
We appreciate your feedback about our Constellation Rewards program. We will share this with our team that manages that program as they continue to evaluate it and refine it for our customers. Thank you.
Great customer service always
Great customer service always when I call them been a customer for many years
July 14, 2025
easy company to work with
Constellation was an easy company to work with. Price was good too. Needed a longer length at that rate but overall it was a good company.
July 22, 2025
Great customer service.
July 21, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.